About DealerCenter

DealerCenter is a cloud-based dealer management system designed to help small to large businesses manage processes related to accounting, customer relationships, auction, inventory, digital marketing and more. The centralized platform allows users to integrate the system with various accounting applications, simplifying receiving and submission of credit applications and lender decisions.

Features of DealerCenter include deal management, electronic licensing, e-contracts and forms, lead management, email/SMS campaigns, call recording, automated messaging and more. It comes with Android and iOS mobile applications, which enable users to handle license scanning, customer check-ins and check-outs, appointments, notifications among other tasks. Additionally, busi...


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Supported Operating System(s):

Web browser (OS agnostic)

1,252 Reviews of DealerCenter

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(1,148)

1,148

4 stars

(89)

89

3 stars

(17)

17

2 stars

(2)

2

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1252 results

December 2017

Brandon Michel from The B.M.Eckman Group

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.

Anyone can set up a auto dealership and have it operational and effective in a week.

Pros

Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Cons

The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

January 2020

Jason from Hams Auto Sales

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

DealerCenter Review

Pros

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Cons

Costs can add up when adding more and more services.

Reasons for Choosing DealerCenter

Word of mouth from another dealer led me to this product.

December 2019

Victor from Signature Pre-Owned

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2019

Great Software at a Great Price!

So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

Pros

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

Cons

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Reasons for Choosing DealerCenter

Loved the layout, website templates, and overall ease of use.

November 2016

Anthony from Wahl To Wahl Auto

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

November 2016

Terrible customer service and the 2.0 version is terrible and not user friendly

I loved this program when i 1st got it. It was easy to use and rarely had any problems. Since the new version came out its been nothing but problem after problem and it is not user friendly at all. To do the most basic tasks you have to call customer support, which is terrible, and wait for them to figure it out. Often I end up figuring how to do it before they do. My service rep has no clue how to do the most basics of tasks and I get frustrated every time I call. Often I have to call and or email several times to get one thing fixed, and sometimes 4 or 5 times about the same issue. There is a lot of stuff you can do with it now, and i think most of it is a good idea and I would hate to have to do it, but i'm starting to look at other bhph software. It has a lot of features, but its more Unnecessarily complicated and I always have to call to figure out the special trick to do what i need to do. I just don't want to deal with dealercenter anymore.

Pros

Lots of great features

Cons

Nobody an figure out how to use it including their own support

December 2019

Henri from HGK Motors LLC

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

HGK Motors LLC

Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome

Pros

I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.

Cons

No issues or problems with DC, all good