Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"Easy to use and the reps were knowledgeable and Helpful !! I recommend!"
"I love the organization of the dms, especially the reports and dashboards. The mobile app is also great!"
"It is very user friendly. simple but provides all the tools i need to perform my job !! Also i love the mobile application which you can pretty much work a deal anywhere!!"
Cons
"I like the software, but sometimes there are too many steps in a process!"
"Everything is fine the only thing I would say is that it is a little expensive."
"the least i like about the software is the loading part, i think it could be integrated to be a bit faster but overall the software rocks !"
DealerCenter Reviews
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December 2017
Brandon Michel from The B.M.Eckman Group
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.
Anyone can set up a auto dealership and have it operational and effective in a week.
Pros
Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.
Cons
The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.
May 2020
Gary from Phillip Hawkins Motor Co.
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Impressive
I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days. In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air. A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.
Pros
Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.
Cons
Nothing negative to say. Nothing else to say about the CONS ......
Reasons for Choosing DealerCenter
N/A
Reasons for Switching to DealerCenter
Old software had in house server that crashed daily ... no internet access unless connected to the server... no mobile app.. they promised to create a web based solution, but never did... we were their customers faithfully for nearly 9 years before making the switch.
January 2021
David from World Class Auto Exchange
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
1.0
Functionality
5.0
January 2021
Best Bang for Your Buck
Love hate relationship. Mostly everything works but if it doesn't, support is a nightmare.
Pros
I have used numerous CRM tools in the automotive field. This is by far the easiest to use and manage. Inventory tool in exceptional. I would expect to pay triple what we do.
Cons
Mobile app is not as robust as I would like. Email and text message blast is non functional and the support team is mostly overseas. No accountability when things go wrong.
February 2020
Eli from Northland Auto Center, Inc.
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2020
DealerCenter Doesn't Care
Overall experience with DealerCenter was great, up until we tried to acquire more features. They lied to us, signed the new contracts on our behalf, double charged us for 6 months, then told us they didn't care if they lose our business, giving us no choice but to pay for something we never used, or find a new CRM and website management software.
Pros
It is user friendly, unless you have issues.
Cons
Our company was double charged for 6 months. They lied to us on multiple occasions saying that we were not double paying. They signed the revised contract themselves assuring us they were making a simple addition to the contract. They continued to directly take the money out of our account so we didn't notice right away. When we tried to come to a settlement they told us "They don't care if they lose our business". We were given no choice but to pay for something we never used, or find a new CRM and website management software. They outsource their customer service. You rarely can get on the phone with someone who is articulate and knowledgeable. Incredibly unhelpful as soon as you try and resolve any issues that involve them over charging their customers.
November 2020
adrian from aci auto sales llc
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
DealerCenter CRM is an extremely useful tool
Overall, I've used DealerCenter for over a year & it's been a helpful tool.
Pros
I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.
Cons
Nothing really comes to mind about what I like least
Reasons for Choosing DealerCenter
I chose DealerCenter because it's more user friendly.
July 2019
Donnie from Avalon Auto Group
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
The rep Rocks!
My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App
Pros
The convenience of everything being in one place
Cons
Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem
Reasons for Choosing DealerCenter
Had a great relationship with previous account manager who was AMAZING and that's honestly what brought me back. I have been considering other options for our DMS, CRM, and Website recently now that we are growing but my new Rep has been great so far so we will see what we can resolve first. I am looking forward to working with her and hoping it all works out
Reasons for Switching to DealerCenter
Moved to a smaller lot and the price point combined with features having the ability to keep most things in one place was big
September 2019
Summer from Statesboro Pre-Owned Autos, LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Dealer Center website
Positive
Pros
Easy to navigate the website, being able to have website leads go into the same place you run credit from and do your deals from makes Dealer Centers website a no brainer. The R1 integration to the DMS sold me. saving me time and money.
Cons
Nothing, I have liked everything about the system
Reasons for Switching to DealerCenter
The Route one integration was going to save me so much time
June 2020
Sean from Reliable Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Very good DMS with constant updates to make it even better
Pros
This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.
Cons
You do pay quite a bit for the packages but we believe it is worth it.
Reasons for Switching to DealerCenter
Dealer center was more user friendly and seamless in comparison.
August 2020
Anees from STL AutoPlaza
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
DealerCenter tool
Overall my experience with DealerCenter has been positive... easy to use & great customer support
Pros
The software enables me to manage my business from a single application
Cons
Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.
Reasons for Choosing DealerCenter
One stop shop for my entire business + they have a top-notch CRM tool.
September 2019
Dillon from Another satisfied customer auto brokers
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
5 Start Software and Service
Live training with rep. help me learn and get the most out of the system. also they provide 24 hr 7 days a week support. he stayed over an hour on the phone just making sure that my questions were answered. did not feel rushed at all or like he had to be somewhere else. just very patient and knowledgeable, it helps that he is familiar with the business.
Pros
I definitely would say ease of use. this software let you seamlessly add remove sort what ever you need to do with out make you aggravated. you can literally point and click and get it done. nothing to install ever "except the app". I don't know who you are using now but if you give Dc a try they'll make you a believer.
Cons
nothing really it take getting a little to get use to the system but they have these quick little 1 min videos that basically cover things you have not even thought of yet.
Reasons for Choosing DealerCenter
ease of use and customer service and customization options and price match :)
October 2019
Jo Ann from Cornman Auto
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Makes Running our Dealership Possible!
We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.
Pros
It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!
Cons
Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!
Reasons for Choosing DealerCenter
App,On-line accessibility,Route One integration,Inventory management,BHPH management,Website.Ability to scan and quickly price cars with KBB.
Reasons for Switching to DealerCenter
I can’t remember the name of the product.It was $50 a month and we could only use it on one windows based unit.This didn’t work at all.We love being able to access DC from anywhere,and we also love the APP.It’s so good that I’ve completely forgotten about the other program we used.Good riddance!
September 2020
Dan from 1A Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
September 2020
Great Dealer Suite of options to run every type of dealership
Overall a great product that has more positives than negatives. Local account representatives are US based in Los Angeles and they are spectacular to deal with. When you need tech support, you'll have some headaches as they are based in India. Indian support crew are very professional, but often times I find it that they do not understand the issues.
Pros
Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.
Cons
The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.
July 2019
JASON from CAPE CARS AUTO GROUP DBA CARSMART
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
DealerCenter DMS
Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.
Pros
Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...
Cons
Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.
Reasons for Choosing DealerCenter
Expense and overall functionality
Reasons for Switching to DealerCenter
Expense and overall functionality
October 2017
David from Sound Auto
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Great
I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI
Pros
The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.
July 2019
RAMON from FLORIDA FAST LOAN AUTO SALES LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2019
CRM & DEALERCENTER FEEDBACK
Pros
I love that the CRM allows you to communicate with customers, track all communication as well as have everything under one system. I've used Promaxx in the past and I didn't really like it, expensive and think that this CRM and system is better.
Cons
I don't like that when you upload documents for the customer you then have to upload the documents for the deal. It's double the work when it should be easier to just share the information. Some banks don't want to work with Dealer Center because they want to use their own portals. Once again that's double the work on our end.
August 2018
Nima from Delux Motors
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Dennis and DealerCenter are the BEST!!!!
Pros
DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!
Cons
There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.
January 2020
Jason from Hams Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2020
DealerCenter Review
Pros
Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.
Cons
Costs can add up when adding more and more services.
Reasons for Choosing DealerCenter
Word of mouth from another dealer led me to this product.
March 2017
Jonathan from Tito's Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Great Customer Service & Customer Retention...!!!!
I have had a great customer experience working with Dealer Center. I have been provided with the tools to overcome day to day tasks. We have actually have moved all our business now to Dealer Center and aspire to keep on growing. Customer support representative is what you want to speak to whenever you have any questions or clarification on how the software works. I can say Customer support representative has the skills and knowledge to help you get on board. Not only that he will follow up with you and make sure that you are aware on how to use the system. Thank you very much for helping my business. Lets keep on moving forward.
Pros
You can track your business on the day to day progress. Give access to my sales, finance, and General Manger so everyone can be on the same page.
Cons
Haven't found a flaw that makes me dislike the software.
October 2018
OSCAR from SAN JACINTO AUTO SALES
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Thank You DealerCenter
We love it. It is it the central hub of our business, and paired with the support that they provide, it is an asset that will not lose its value any time soon. The customer service is nothing short of amazing, they have wonderful people that are willing to go the extra mile.
Pros
We have a, family owned, Used Car Dealership and having this software at the core of it helps us stay ahead of the other guys, with its user friendly interface and incredible range of options. It was an easy choice going with this program.
Cons
There isn't anything wrong with it. The only thing that could possibly come close to a bad mark is, I wish I had more time to train with the amazing people they have at tech support and learn all of the features
December 2019
Victor from Signature Pre-Owned
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2019
Great Software at a Great Price!
So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.
Pros
Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.
Cons
You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.
Reasons for Choosing DealerCenter
Loved the layout, website templates, and overall ease of use.
Reasons for Switching to DealerCenter
DeskManger was starting to feel dated. Limited functions.
March 2017
Richard from Leto Auto, LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Above and Beyond
My experience started several months ago when I personally took over the Financing for Leto Auto, LLC. I was very fortunate to have as my helper and still do, The support staff who has guided me through everything concerning Dealer Center. I have my inventory, my financing, contacts and webpage all through DC. She guided me through each step and informed me of programs available that I didn't even know about. I can call her anytime and receive the help that I need. She is constantly calling on me to make sure I am OK and have no problems. She was not my assigned representative but took over my account when the original representative failed to maintain contact with me. She is very thorough and knowledgeable of the entire Dealer Center program and I lean very heavily on her for help. Her personality is excellent and I never feel like she is talking down to me. She is an asset to your company who deserves to be treated as a VIP. I don't mind spending the money when I get a top notch software program and an outstanding representative to guide me through the use of it.
Pros
That I can handle all my dealership business at one location.
Cons
Having to sign back in so many times a day just because I leave it idle a little too long.
March 2018
Leemon from L&L Motor Sales
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2018
It has been a learning experience but it has taught me how to better serve my customers.
Pros
Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.
Cons
There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.
October 2019
AHMED from MILE HIGH AUTO SALES LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
DealerCenter Review
The support team provided a quick and easy training for add OAPP
Pros
I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.
Cons
I dont like that the license scanner does not put the correct state or expiration date
Reasons for Switching to DealerCenter
Frazer didnt have scanning features and docs
August 2019
IYAD from H4T
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Dealer Center Review
Great experience and training from the representative.
Pros
dealer center is an all in one system works great
Cons
There is nothing to complain about with DealerCenter
December 2019
Henri from HGK Motors LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
HGK Motors LLC
Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome
Pros
I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.
Cons
No issues or problems with DC, all good
March 2017
Michael from Laura Lee's Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2017
Very impressive and powerful.
This DMS is above and beyond what I had hoped for. The first generation was a little clunky in my opinion but now that they have upgraded and redesigned their entire system, we are very very very impressed! Customer support is very good and US-based (rare). There's almost no downtime -if any. We opted for their website which seems to be performing well . It updates photos instantly and posts select vehicles to craigslist within six hours or so with just a click. With a little ramp up, we all enjoy the redesigned user interface.
Pros
The user interface and reliability. There are some reporting functions we really enjoy
Cons
Cost. A little high once you get all the upsell add-ons. The user interface and reliability. Reporting customizing is hard to figure out without tech-support sometimes.
August 2018
Teriellen from MJ'S Preowned Auto Sales LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
DealerCenter is the best!
My overall experience has been wonderful!
Pros
What I like the most about DealerCenter is the help I received from team. We've had DC for many years & was not using all the features, but now I learned all that DealeCenter can do for me! I can print window stickers, I set up a fully integrated website & also will be getting a logo made through DealerCenter as well. DealerCenter makes running my business easy & streamlined. I will also will start using DealerCenter to help track my BHPH payments. I'm very excited to start using DealerCenter to run my entire business!
Cons
What I like least about DealerCenter is nothing.
July 2019
WELMA from LAMAH MOTORS INC
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
REVIEW
Pros
EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS
Cons
THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE
August 2018
Elie from Delux Motors
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
DealerCenter is awesome
Pros
I had the best experience with DealerCenter's rep today. We actually knew each other when he was my rep at his previous company and my previous dealer. I was already impressed with the softweare and DealerCenter prior but the special service our rep provided me by pointing out areas in my business that I can patch up and tweak for the better based on his automotive experience in the past was the icing on the cake! DealerCenter is an awesome tool and any dealership serious about their business and lead manaagment should seriously consider using DealerCenter!
Cons
there really aren't many cons since it's an awesome tool and you get so much value out of it. Maybe to nitpick, we would like to have some more options with the e-mail templates.
July 2020
Douglas from Wadleys Wholesale
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Dealer Center DMS, Customet Service and website
Pros
Dealer Center offers so much more than what I initially thought I would use it for. The ability to connect to lenders inside the system and pull reports make using a breeze. Dealer center is makes running my dealership efficient and I have never had to deal with a rep that wasn't helpful. They all go out of there way to teach me how to use the system correctly as many times as I need them to. The website is fantastic and being able to upload photos from the mobile app means I can have fresh photos for marketing.
Cons
I like everything about the software. I don't have any reason to complain.
Reasons for Choosing DealerCenter
The staff is pleasant to deal with and is ALWAYS helpful.
January 2018
gary from clyde moore co
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
customer service agent is there when you need her and is super friendly & helpful. You should have
Pros
Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.
January 2018
Ana from JLPenha
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2018
Dealercenter
Pros
It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter. You can add all the information of the customers, the deals and the inventory.
Cons
The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it. If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.
February 2019
Carolyn from EC CARS
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
EC CARS
Great experience. Love all incorporations. The ease of use for the customer while on our website. The ease of use on the app and great price!
Pros
How all the products are in one system with a great price. Also customer service, our rep, is amazing. She’s very helpful, polite, and punctual. She responds to emails quickly. She trains great. And she know her products.
Cons
I couple of items aren’t working properly. The auction list and the CRM emails. But even though it is not working support gets on it right away to fix. Unlike other companies.
August 2020
ABE from PREMIUM AUTOS
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
BEST DMS SYSTEM IN THE MARKET
MADE DAY TO DAY OPERATIONS VERY EASY AND SMOOTH
Pros
EASY TO USE EVERYTHING BUILT RIGHT IN FORMS BANKING PAPERS EVERYTHING YOU NEED IS THERE.
Cons
NOTHING THAT I DO NOT LIKE ITS REALLY SIMPLE AND EASY TO USE
Reasons for Switching to DealerCenter
FUNCTIONS
December 2019
Reeven from Express Auto Inc
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2019
Express Auto Inc
Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. [SENSITIVE CONTENT HIDDEN] my rep showed me how to navigate through training and answered all my questions completely.
Pros
I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory
Cons
Nothing comes to mind at this moment right now
Reasons for Switching to DealerCenter
Lacking features
February 2019
Joe from Greg Lilly Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2019
DealerCenter is great
Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!
Pros
DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!
Cons
Sometime approvals with other lenders is not as simple
October 2017
Misty from Scotties Auto Sales Sports and Recreation Inc
Company Size: 1 employee
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
October 2017
Friendly, experienced and very knowledgeable product specialist!!!
Pros
Ease of adding inventory - this area of the software is very appealing my product rep is amazing!
Cons
The accounting system - debits credits - needs to be more in depth I do like the bhph feature however I would definitely prefer to have a lot more features added to the accounting program the this feature. Ex: Should I want to add diff late fees, I want it to be classified as late fees, not other etc. -
October 2017
Kelvin from Santiago Auto Mall
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Very easy to use, multiple ways to get around. We love the program. Love how everything synced.
efficiency. efficiency saves time... therefore it saves money.
Pros
we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.
Cons
if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.
August 2019
Juan E from Topcars LLC
Company Size: 1 employee
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Awesome customer service and easy to use!
Excellent
Pros
Prices and customer service the DMS is super easy to use and the web based system lets me use it from anywhere.
Cons
I like everything about it. I have not found anything wrong as of yet
Reasons for Choosing DealerCenter
Dealer center CRM is a good way to ensure I stay on top of my leads. Spending so much on leads just to have them get lost in the sea of e-mails was costing me time and worse money. Frazier does not do a fraction of what dealer center does.
October 2019
Mahmoud from Merhi Motors LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
DealerCenter review
Pros
I like that DealerCenter staff is very professional and patient
Cons
no complaints about this system at the moment
Reasons for Switching to DealerCenter
DealerCenter is more convenient than Frazer
August 2019
Daniela from Capitol Auto Sales
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Capitol Auto Sales
Their representative is very polite and calls when needed
Pros
I like the products CRM and the pro that I will be adding soon. Because can communicate with the customers
Cons
taxes and doc fee has a flat rate instead of 5% of the total gross in MI. for example in MI the max rate is 210 for vehicles over $4500 but vehicles under $4500 are supposed to be 5%. License plate fee needs to be integrated into the software to avoid have to go to the MI state website and category fee isn't matching
December 2017
Tabitha from Automax of Chester County
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
I am very happy we made the switch! It was a great decision!
I love that it is all inclusive! No more switching back and forth and logging into so many products just to get the same end result!
Pros
We switched to DealerCenter earlier this year and have had great success! I enjoy all of the features and the great customer service. It is so easy to reach out to any number of reps in the company and have someone walk you right though any situation. My current rep, Sate as well as my initial rep Josh have been incredible! It is always like catching up with an old friend whenever we talk. I look forward to the growth of DealerCenter and the new features to come!
Cons
The only thing that I don't just LOVE about the software is that no matter what finance deal you submit, it goes to Westlake. I understand they are partners, but sometimes I know they aren't the right fit for my deal.
January 2019
Anthony from Mayan Motors LLC
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
January 2019
Dealers Center review
Pros
The system is a great add on ,very simple and accurate i would recommend this with any computer illiterate person. Desk a deal features for estimating a deal and organizing prospects are very straight forward
Cons
The Cons is that states regulations compromises the full effect of the opportunity dealers center has to offer with certain situations such as form signing for new comers that may not remember where the customers should sign documentation.
November 2019
MASSOUD from CRESTAUTOGROUP
Company Size: 1 employee
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Best Dealer software ever!
Great customer service, my rep [SENSITIVE CONTENT HIDDEN] is exceptional and always has answers
Pros
I can integrate all of my banks inside one platform, so easy to use and convenient! with DMS i can print out all of my forms and manage my customers
Cons
there is nothing i dislike so far, service has been outstanding
Reasons for Choosing DealerCenter
Webs based, all in one software, month to month services, BEST customer service on the market
Reasons for Switching to DealerCenter
Better product, more benefits, better price, best service
March 2017
Abel from Trend Motorsports
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Quality & Efficiency
The support staff has always done an exceptional job of answering my calls, even if it's just to tell me he's on another call, and that he'll call me back. He has thorough product knowledge, and goes out of his way to get me answers for something that he's not in charge of. As far as Dealercenter - I have no complaints. The combination of products included in the bundle package makes it extremely user-friendly, and is also cost effective.
Pros
Efficiency: Autocheck, Blue Book, Credit Reports, Financing, etc...
Cons
The amount of windows/tabs that open
April 2019
Tawnya from Orem Auto Outlet
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Best product
Pros
Dealer Center is easily the the best product for auto dealership inventory and customer management. It is the easiest to use of all I have tried, and has the most available features.
Cons
I only wish there was an integrated service department management software for Repair Orders. Although I can include repair costs for each vehicle, it would be nice ot be able to track a vehicle from sales inventory, past Sold, and through any future repairs.
October 2017
Obed from Home Run Auto Sales INC
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
"In a few words?"... Simply PHENOMENAL!!!
All Sorts!... Speed, Accuracy, Constancy, and Efficiency...
Pros
The ease of use and ability to do multiple tasks in a single environment is what most appeals to me. The customer service support line in general is bar NONE the best in the industry. My account executive gives me the personalized attention that's sorely missing by the competitors.
Cons
The amount of window popups required to do the simplest of tasks is a little bothersome and creates delays in usage once too many windows are open.
March 2018
Ody from Bogey Capital Lending LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
My experience was different but AWESOME! Rep was very helpful and professional through the sign up
Pros
We enjoy the web based platform, and the ability to have all platforms such as BHPH, CRM, DMS in one main system. We also enjoy the integration of websites and inventory management tools that make life so much easier to dealers.
Cons
The achilles heal about this software would be the detailed reporting for sales like a (cash-flow statement, all sales journal statement) that is offered within the software without having to integrate with outside accounting tools.
August 2018
Al from Joe's Autos
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2018
A great source for our dealership and great customer service.
It took much longer than expected to hear from someone to get started, but once I made contact with one of their representatives it was incredibly smooth and a great experience.
Pros
- Easy to Use - Friendly Customer Service - The score is a good selling tool
Cons
The AutoCheck history report shows much less content then their competitors, do not offer a history based suggested retail price, and the last reported mileage on the history report is often much much less than the actual mileage on the vehicle.
February 2019
Zyad from Z & R AUTO SALES LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Best DMS and support staff for all dealers!
I love the system it has made my dealership operate 110% better than I could ever imagine and it is all due to my rep helping m every step of the way as well as training me on all the new features that come about.
Pros
The ease and customization to you r dealership that it offers.
Cons
Only thing I don't like is the fact you can't use the same username on 2 different computers or it will automatically log you out while working if someone accidentally signs in. That can get frustrating at times
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