DealerCenter vs HubSpot Service Hub

RATING:

4.9

(1402)

DealerCenter has 1402 reviews and a rating of 4.87 / 5 stars vs HubSpot Service Hub which has 156 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (1402)
4.5 (156)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
5 / 5
4 / 5
Last Review Written
March 14, 2024
February 28, 2024
Pros/Cons
  • Pros

  • Great wonderful comprehensive, all basic and advanced systems, posting systems is excellent will save us a lot of money.
  • I feel like this software has so many features...almost too many but when they are all mastered, I feel like it will be excellent.
  • Cons

  • It was only frustrating when I didn't know how to use it.
  • Forgetting my password and having to log in everyday can sometimes be annoying.
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  • Pros

  • This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
  • In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.
  • Cons

  • In our case, a multi-language Knowledge Base is missing to make the KB more complete.
  • For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos