Great software in addition to another that worked hand-in-hand together. Customer Service was outstanding with quick to be connected and superb service with focus on the customer.

Ease of use,  information available anytime at my fingertips. Loved the ability to communicate with lenders directly from site.

Dealertrack DMS is very easy to use, as well has great helpful customer service as well as superior hospitality.

Customer support is terrible. Not designed for an independent dealer, only OEM's.

The interface is very sleek and easy to use, I love it and hope the company never switches over to another software.

Easy to use, all dealings with customer service have been helpful.

The modern design is easy to use. Great fiction and integration.

Super easy and user friendly. Would recommend to other dealers.

Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.

Keeps inventory and pricing up to date with little or no effort. It's a great product that we use everyday.

I like the software, very easy to use, easy to set up and also easy to train my employees on how to use the software.

My overall experience is fine. Happy with my DealerTrack and think dealers would love it.

I love how diverse the functionality of Dealertrack, from tracking employee activity to streamlining processes this is a tremendously helpful tool.

Some parameters should be automatic. In the forms section the scroll function is weird and everything seems very old school.

Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Great for very small dealerships to be able to get going and offer financing as well as manage customers.

With Dealertrack, getting approvals was quick and easy.

I enjoyed being able to long on anywhere to underwrite deals. It also made pulling reports and entering new dealers easy.

I like that I have become accustomed to all of the features and its ease of use. Being a daily user I need something that functions properly so I can work efficiently.

Very antiquated interface and apparently no intention to upgrade.

Sometimes the software can crash with some regularity.

Makes F&I easy and integrates all of our aftermarket sales products. EMenu is a great additional tool that makes up-selling effortless.

One of the better DMS systems out there but pricey for Independents, more for your money with Dealercenter.

It's integration with the best software and your key to all available lenders. They already have generated standardized forms so there are no times you'll need to reinvent the wheel.

Ability to pull credit and generate applications with access to many lenders at one time is priceless, and easy to complete deals from start to finish regarding financing.

Overall my experience with DealerTrack has been great.

Can not remove remits that are done in error. They just continue to collect on the screen.

When it is up and running it is useful and would be great, the idea of what it can do is exactly what you would want.

Very easy to use and makes my job easier. Customer service is great and very helpful.

I have found that overall this is a good platform. I like the overall UI and ease of use.

Overall my experience with dealertrack dms has been super satisfactory, especially with the customer service side of things.

We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part.

Choose something else, you will be glad you did.

Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

US Dollar

Dealertrack DMS is an auto dealer management solution that helps businesses streamline operations related to rental agreements, document management, service dispatching and more on a centralized platform. It enables staff members to access the built-in manufacturer database to extract pricing data, create estimates, and convert quotes into repair orders.

Dealertrack DMS allows employees to create, track, and manage daily rental agreements based on multiple classifications, such as warranty, loaners, insurance and retail. The service dispatching tool lets administrators assign work orders based on repair priority, vehicle promise time and technician skill levels. Additionally, managers can use the in-built analytics dashboards to consolidate reports, monitor progress across KPIs, forecast dealership requirements and prioritize tasks.

Dealertrack DMS facilitates integration with several third-party CRM, marketing, inventory, document management, accounting, payroll and other solutions. Pricing is available on request and support is extended via phone, email and other online measures.

LongDescription

Lease Tracking

Forecasting

Barcode/Ticket Scanning

Price/Margin Management

Customizable Reports

Document Storage

Buy Here, Pay Here

Customer Database

Used Car Dealer

New Car Dealer

Accounting

Sales Floor Management

Service Department

Sales Reports

Inventory Tracking

Performance Metrics

Real-Time Updates

Website Integration

Activity Dashboard

Reporting & Statistics

Payment Collection

For Automotive Dealerships

Real Time Reporting

Financing Management

Reporting/Analytics

Contact Database

Stock Management

Appointment Management

Summary Reports

Quotes/Estimates

Customer History

Third-Party Integrations

Document Management

Inventory Management

Web browser (OS agnostic)

Please contact Dealertrack DMS directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dealertrack DMS

In Person

Live Online

Webinars

Documentation

Videos

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

Activity Tracking

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Activity Management

Real Time Data

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Alerts/Notifications

CAN-SPAM Compliance

Predictive Analytics

Segmentation

Reminders

Visitor Tracking

Website Visitor Tracking

Sales Automation

Customizable Templates

WYSIWYG Editor

Billing & Invoicing

Image Library

Conversion Tracking

Keap is available across three pricing plans based on the number of users and contacts.

Dealertrack DMS vs Keap

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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