Deltek vision is very good software to use to handle many database simultaneously. During that work we can easily filter the important data.

Customer Care Support is excellent. Like everything else, the more time you can invest, the better off you will be.

Tech support has helped resolve issues in most all cases. Response is generally good via chat and resolution has been fairly quick in most cases.

Our company uses this software for many purposes and if you get adequate training it can be a great tool that makes working on projects and finding information easy and accessible in one location.

I particularly like the ability to schedule your work and availability -- this is great for work sharing with different offices/teams.

Overall really great experience, perfect tool for enginering consulting company, excellent customer support.

It solves all of my accounting needs. The reporting is robust and the project managers love to see their budgets in real time.

The software/service was good overall as it was easy to use.

The maximization of all of aspects of accounting in one software. The ability to create specific reports is great.

I have found it very challenging to work through self teaching tools. Unless someone has the time to teach you how to use the features it is time consuming and somewhat frustrating.

Integration of the time-sheet is an asset. The ability to charge time to Opportunities would be a major enhancement.

We were using Excel for timesheets so having time and expense in one place and tying into our business process is wonderful. We also have the ability to get nice reports.

Overall experience has been good - consistent, powerful software for managing projects.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

I like the ability to search up previous tickets that could help me review issues that occurred before.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Deltek Vision is a cloud-based project-based solution for professional services firms that is available for cloud or on-premise deployment. It combines project accounting, resource management, project management, time/expense management and business development in one product.

Deltek Vision provides critical business data in real-time through role-based graphical dashboards, customizable reports and alerts. With Deltek Vision, firms manage all aspects of financials including AP, AR, budgeting and revenue recognition with support for multi-currency and multi-company.

Vision helps firms select the right people for the right projects and allows firms to monitor pipelines, track opportunities and manage client touches. Vision provides a full view of the client and the project from initial contract through project delivery and collection.

Deltek Vision supports professional services firms such as management and IT consulting, market research and architecture and engineering. This solution offers tablet-friendly interfaces and mobile applications for iOS, Android and Windows mobile devices.

LongDescription

Milestone Tracking

Forecasting

Purchase Order Management

Invoice History

Billable & Non-Billable Hours

Payment Processing

Idea Management

Recurring/Subscription Billing

Lead Capture

Document Storage

Proposal Generation

Vacation/Leave Tracking

Online Time Tracking

Templates

General Ledger

Bank Reconciliation

Referral Tracking

Ad hoc Reporting

Financial Management

Enterprise Asset Management

Electronic Signature

Order Management

Project Billing

Calendar/Reminder System

Relationship Tracking

Portfolio Management

Project Planning/Scheduling

Project Management

Approval Process Control

Customizable Invoices

Gantt/Timeline View

Pipeline Management

Team Assignments

Resource Management

Collaboration Tools

Content Library

Consolidation/Roll-Up

Contact Management

Version Control

Hourly Billing

Lead Management

Multi-Currency

Email Marketing

Cost-to-Completion Tracking

Profitability Analysis

Fixed Asset Management

Skills Tracking

Capacity Management

Performance Metrics

Overtime Calculation

Resource Scheduling

Trend/Problem Indicators

Benchmarking

Utilization Reporting

Marketing Automation

Client Portal

Lead Segmentation

Workflow Management

Project Accounting

Source Tracking

Percent-Complete Tracking

Key Performance Indicators

Budgeting/Forecasting

Visual Analytics

Employee Database

Predictive Analytics

Knowledge Base Management

Segmentation

Time & Expense Tracking

Accounts Payable

Reporting/Project Tracking

Cash Management

Billing & Invoicing

Lead Nurturing

Receipt Management

Interaction Tracking

Dashboard

Expense Tracking

Income & Balance Sheet

Budget Management

Reporting/Analytics

Contact Database

Prioritization

Accounts Receivable

Payroll Management

Reimbursement Management

Ad hoc Analysis

Direct Deposit

Mobile Time Tracking

Quotes/Estimates

Task Management

Campaign Management

Document Management

Financial Reporting

Search/Filter

For iPad Devices

For Financial Institutions

Sales Pipeline Management

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Deltek Vision

In Person

Webinars

Documentation

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Routing

Issue Scheduling

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Deltek Vision vs TeamSupport

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