Salesforce Service Cloud vs kvCORE

RATING:

4.4

(754)

Salesforce Service Cloud has 754 reviews and a rating of 4.43 / 5 stars vs kvCORE which has 524 reviews and a rating of 4.48 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (754)
4.5 (524)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 15, 2024
April 9, 2024
Pros/Cons
  • Pros

  • Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
  • I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
  • Cons

  • The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
  • Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Read all user reviews
  • Pros

  • The ease of use and with my company I get it free. I like having one place for my current prospects and my previous buyers and sellers and being able to set up emails for different occasions.
  • I especially like how easy it is to post on Facebook, Craigslist and other sites. The smart CRM is also great, I love being able to send massive texts and emails.
  • Cons

  • Some of the default settings are difficult to change and hard to know if they are working. Also they only pull active listings from the MLS so no sold comps can be sent to buyers.
  • I also struggle with the embedded vs. linked materials.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2020

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N/A
4 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos