Desk.com vs SharpSpring

Desk.com has 59 reviews and a rating of 4.13 / 5 vs SharpSpring which has 635 reviews and a rating of 4.52 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.13 / 5 (59)

4.52 / 5 (635)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

February 26, 2019

October 21, 2020

Pros/Cons

  • Pros

  • This app is so easy to use and customer support is awesome. Training is quick and easy too. The customization is a plus!

  • Love the universal inbox. Allows me to view and respond to customer inquires. Best of all, it's all in one easy to use place.

  • Cons

  • When I access this on my phone, it gets crashed. I experienced it only thrice. But now it runs smoothly

  • Resolving many emails at once can be slow and every once in a while forwarding doesn't work, but these are usually quickly resolved!

  • Pros

  • Features are easy to use but really powerful. Intuitive to use, low price in comparison to other apps. Great support

  • Easy to use, great functionality and amazing results

  • Cons

  • São pontos que eles já estao melhorando, mas por ser uma plataforma americana, alguns pontos (detalhes) acaba sendo diferente aqui no Brasil

  • My only complaint with SharpSpring is that some tools can be a bit buggy sometimes, but customer support has always been very helpful.

Pricing

Pricing Range

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux