Desk.com

Vtiger Cloud

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Ratings & Reviews

Overall Rating

4.16 / 5 (83)

4.35 / 5 (291)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

February 26, 2019

February 11, 2020

Pros/Cons

  • Pros

  • This app is so easy to use and customer support is awesome. Training is quick and easy too. The customization is a plus!

  • Love the universal inbox. Allows me to view and respond to customer inquires. Best of all, it's all in one easy to use place.

  • Cons

  • When I access this on my phone, it gets crashed. I experienced it only thrice. But now it runs smoothly

  • Resolving many emails at once can be slow and every once in a while forwarding doesn't work, but these are usually quickly resolved!

  • Pros

  • I love the easy costumization and the Powerful tools for low price.

  • Relatively easy to setup and great post support. I like the way it is able to scale whether for a small or a multi department (complex) business

  • Cons

  • I wish they had more options of combining the support and sales features on a smaller plan but the all in one plan is great.

  • I wish I could move columns according to what I'd like to see when performing a search. Sometimes when filling a field it takes too long to save. Other than that, it's awesome.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots