As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

It is good but it needs more work to be great in my opinion.

It provides a free trial to test the software. It offers online support and online trainings and a good documentation.

It does not offer any app in any of platforms. It does not offer any training in the format of webinars.

We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient.

Some functions should also be present for non-premium plans, such as "merge tickets" function. The reporting section should be improved.

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Nothing yet! its great. Pricing is good and support is great.