--- title: "Deskero Software Reviews, Demo & Pricing - 2026" description: "Review of Deskero Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/deskero-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Deskero Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/deskero-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/deskero-profile/alternatives/) # Deskero Review From $9-$90/month Free trial 3 plans Wondering if Deskero is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Deskero 4.7 [(112)](https://www.softwareadvice.com/crm/deskero-profile/reviews/) Pricing Starting at $9.00 per user per month ### About Deskero Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available. Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members. Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams. Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered. Wondering if Deskero is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Deskero User Interface ## Popular Deskero Alternatives Main Product Deskero 4.7 [(112)](https://www.softwareadvice.com/crm/deskero-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.62Value for money - 4.73Customer support - 4.53Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(828)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(849)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.38Value for money - 4.50Customer support - 4.29Functionality Pricing Starting at $29.00 per month Get Price ## Deskero Pricing and Plans Starting price: $9.00 per month Free Trial Free Version Grow $9.00 per user, per month Plan includes: - Automatic Assignment - Desktop Notifications - Full Apis - Live Chat - Social Networking Ticketing Business $25.00 per user, per month Plan includes: - Chat and Feedback Widget - Complete Multi-Channel - Scenarios (Automations) - Service Levels - Ticket Assignment Rules Premium $90.00 per user, per month Plan includes: - Extended Business and Logic Rules - Extra Support and Customizations - Free Internal Agents - Multi-Brand Management - Time Trakcing Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Deskero Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Deskero Activity Tracking Alerts/Notifications API Autoresponders Calendar Management Call Center Management Configurable Workflow Contact Database CRM Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Email Management Email Templates Feedback Management Help Desk Management Inbox Management Interaction Tracking Knowledge Base Management Live Chat Mobile Access Mobile App Multi-Language Performance Metrics Prioritization Queue Management Real-Time Chat Real-Time Monitoring Real-Time Reporting Reminders Reporting & Statistics Search/Filter Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Third-Party Integrations Ticket Management User Management Website Integration Widgets ## Deskero Integrations Twitter/X Integration rated undefined from -1 review Zendesk Sell Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review See all 7 integrations ## Deskero User Reviews ## Deskero customer ratings - Overall rating: 4.7/5 - Total reviews: 112 ### Rating distribution - 5 stars: 77 reviews (69%) - 4 stars: 33 reviews (29%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- ### Amazing Helpdesk Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it! --- ### Helpdesk All in one - Overall rating: 5/5 - Reviewer: Javier S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used unspecified for less than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app --- ### engaging with customers - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good but it needs more work to be great in my opinion. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It provides a free trial to test the software. It offers online support and online trainings and a good documentation. #### Cons It does not offer any app in any of platforms. It does not offer any training in the format of webinars. #### Vendor response Hello, thank you for your review. We actually do offer iOS and Android apps and our cloud based version is available on any browser and OS. Best regards Replied February 2022 --- ### Deskero free is nice - Overall rating: 5/5 - Reviewer: Mohsen G. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets #### Cons I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it. --- ### Simple & Good - Overall rating: 5/5 - Reviewer: Paolo V. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Management of calls of a customer base for a legal software --- ### Finally found a simple, clean/clear ticketing system . - Overall rating: 5/5 - Reviewer: Stephen A. - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation. #### Cons Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that. --- ### Good Program - Overall rating: 4/5 - Reviewer: Matteo G. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used unspecified for less than 12 months - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 #### Cons The mobile app could be very useful if working. #### Vendor response Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers! Replied February 2016 --- ### Very useful application - Overall rating: 5/5 - Reviewer: Daniele B. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used unspecified for less than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### The simplest and most powerful - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design #### Cons - The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software --- ### awesome app - Overall rating: 5/5 - Reviewer: Luis Servando R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros you can follow all the service request on the app, it is perfect for all kind of business and also easy to use #### Cons the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer. --- Showing 1 - 10 of 112 Reviews [See All Reviews](https://www.softwareadvice.com/crm/deskero-profile/reviews/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (794) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? 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