# Deskero Software Reviews, Demo & Pricing - 2026

> Review of Deskero Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/crm/deskero-profile/

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Deskero

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Overview

[Reviews](https://www.softwareadvice.com/crm/deskero-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/deskero-profile/alternatives/)

# Deskero Review

From $9-$90/month Free trial 3 plans

Wondering if Deskero is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    

## Overview

Deskero

4.7

[(112)](https://www.softwareadvice.com/crm/deskero-profile/reviews/)

Pricing

Starting at $9.00 per user per month

### About Deskero

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.

Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.

Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.

Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.

Wondering if Deskero is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

## Deskero User Interface

## Popular Deskero Alternatives

Main Product

Deskero

4.7

[(112)](https://www.softwareadvice.com/crm/deskero-profile/reviews/)

Ratings Breakdown

-   4.78Ease of use
-   4.62Value for money
-   4.73Customer support
-   4.53Functionality

Pricing

Starting at $9.00 per month

Get Price

Alternative Product

[Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/)

4.2

[(997)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)

Ratings Breakdown

-   3.98Ease of use
-   4.16Value for money
-   3.97Customer support
-   4.28Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.7

[(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Ratings Breakdown

-   4.57Ease of use
-   4.64Value for money
-   4.69Customer support
-   4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.4

[(4086)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Ratings Breakdown

-   4.33Ease of use
-   4.16Value for money
-   4.26Customer support
-   4.36Functionality

Pricing

Starting at $55.00 per month

Get Price

Alternative Product

[Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/)

4.5

[(825)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)

Ratings Breakdown

-   4.10Ease of use
-   4.16Value for money
-   4.25Customer support
-   4.41Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)

4.5

[(848)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/)

Ratings Breakdown

-   4.43Ease of use
-   4.38Value for money
-   4.50Customer support
-   4.30Functionality

Pricing

Starting at $29.00 per month

Get Price

## Deskero Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Grow

$9.00

per user, per month

Plan includes:

-   Automatic Assignment
-   Desktop Notifications
-   Full Apis
-   Live Chat
-   Social Networking Ticketing

Business

$25.00

per user, per month

Plan includes:

-   Chat and Feedback Widget
-   Complete Multi-Channel
-   Scenarios (Automations)
-   Service Levels
-   Ticket Assignment Rules

Premium

$90.00

per user, per month

Plan includes:

-   Extended Business and Logic Rules
-   Extra Support and Customizations
-   Free Internal Agents
-   Multi-Brand Management
-   Time Trakcing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Deskero Features

-   Popular features found in Help Desk
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Alerts/Escalation
    
    Automated Routing
    
    Collaboration Tools
    
    Macros/Templated Responses
    
    Multi-Channel Communication
    
    Real-Time Notifications
    
    Reporting/Analytics
    
    Self Service Portal
    
    Service Level Agreement (SLA) Management
    
    Workflow Management
    
-   More features of Deskero
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Autoresponders
    
    Call Center Management
    
    Configurable Workflow
    
    Contact Database
    
    CRM
    
    Customer Database
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Email Management
    
    Email Templates
    
    Feedback Management
    
    Help Desk Management
    
    Inbox Management
    
    Interaction Tracking
    
    Knowledge Base Management
    
    Live Chat
    
    Mobile Access
    
    Mobile App
    
    Multi-Language
    
    Performance Metrics
    
    Prioritization
    
    Queue Management
    
    Real-Time Chat
    
    Real-Time Monitoring
    
    Real-Time Reporting
    
    Reminders
    
    Reporting & Statistics
    
    Single Sign On
    
    Social Media Integration
    
    Support Ticket Management
    
    Support Ticket Tracking
    
    Surveys & Feedback
    
    Third-Party Integrations
    
    Ticket Management
    
    User Management
    
    Website Integration
    
    Widgets
    

## Deskero Integrations

Twitter/X

Integration rated undefined from -1 review

Zendesk Sell

Integration rated undefined from -1 review

Adobe Commerce

Integration rated undefined from -1 review

Zapier

Integration rated undefined from -1 review

WordPress

Integration rated undefined from -1 review

Gmail

Integration rated undefined from -1 review

See all 7 integrations

## Deskero User Reviews

Overall Rating

4.7

Ratings Breakdown

5

69%

4

29%

3

2%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.5

VR

Verified

Reviewer

Internet

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Amazing Helpdesk Software

5

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Previously 4

Pros:

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Read More

Javier S.

Verified reviewer

Information Technology and Services

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed February 2016

Helpdesk All in one

5

It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

Pros:

All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

Read More

VR

Verified

Reviewer

Education Management

Self-Employed

Used other for free trial

Review source

Reviewed August 2020

engaging with customers

3

It is good but it needs more work to be great in my opinion.

Ratings Breakdown

3

Ease of use

3

Functionality

Pros:

It provides a free trial to test the software. It offers online support and online trainings and a good documentation.

Cons:

It does not offer any app in any of platforms. It does not offer any training in the format of webinars.

Vendor Response

Hello, thank you for your review. We actually do offer iOS and Android apps and our cloud based version is available on any browser and OS. Best regards

Replied February 2022

Read More

Mohsen G.

Verified reviewer

Media Production

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2017

Deskero free is nice

5

Ratings Breakdown

5

Ease of use

5

Functionality

Pros:

\- Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Cons:

I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Read More

Paolo V.

Verified reviewer

Used unspecified for less than 2 years

Review source

Reviewed April 2016

Simple & Good

5

Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

Pros:

Management of calls of a customer base for a legal software

Read More

Stephen A.

Verified reviewer

Used daily for free trial

Review source

Reviewed September 2017

Finally found a simple, clean/clear ticketing system .

5

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Cons:

Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Read More

Matteo G.

Verified reviewer

Human Resources

2-10 employees

Used unspecified for less than 12 months

Review source

Reviewed February 2016

Good Program

4

The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

Cons:

The mobile app could be very useful if working.

Vendor Response

Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers!

Replied February 2016

Read More

Daniele B.

Verified reviewer

Computer Software

Self-Employed

Used unspecified for less than 2 years

Review source

Reviewed February 2016

Very useful application

5

Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

Ratings Breakdown

5

Ease of use

5

Customer support

Read More

Andrea L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2017

The simplest and most powerful

5

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

\- One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Cons:

\- The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software

Read More

Luis Servando R.

Verified reviewer

Computer & Network Security

1001-5000 employees

Used daily for free trial

Review source

Reviewed April 2017

awesome app

5

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

you can follow all the service request on the app, it is perfect for all kind of business and also easy to use

Cons:

the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

Read More

Showing 1 - 10 of 112 Reviews

[See All Reviews](https://www.softwareadvice.com/crm/deskero-profile/reviews/)

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