--- title: "Deskero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Deskero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Deskero is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/deskero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Deskero](https://www.softwareadvice.com/crm/deskero-profile/) / Deskero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/deskero-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/deskero-profile/alternatives/) # Deskero User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 112 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 77 reviews (69%) - 4 stars: 33 reviews (29%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - This feature saved us a lot of time and ensured that everyone was on the same page. - The system provided a seamless experience for both the end-users and our team. - I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. ### Most mentioned cons - The chat system in particular is not as well-designed as other parts of the software. - Configuration options could be not enough for your business ## Deskero customer reviews Showing reviews 1-25 of 112 (page 1). ### Amazing Helpdesk Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it! --- ### Helpdesk All in one - Overall rating: 5/5 - Reviewer: Javier S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used unspecified for less than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app --- ### engaging with customers - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good but it needs more work to be great in my opinion. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It provides a free trial to test the software. It offers online support and online trainings and a good documentation. #### Cons It does not offer any app in any of platforms. It does not offer any training in the format of webinars. #### Vendor response Hello, thank you for your review. We actually do offer iOS and Android apps and our cloud based version is available on any browser and OS. Best regards Replied February 2022 --- ### Deskero free is nice - Overall rating: 5/5 - Reviewer: Mohsen G. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets #### Cons I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it. --- ### Simple & Good - Overall rating: 5/5 - Reviewer: Paolo V. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Management of calls of a customer base for a legal software --- ### Finally found a simple, clean/clear ticketing system . - Overall rating: 5/5 - Reviewer: Stephen A. - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation. #### Cons Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that. --- ### Good Program - Overall rating: 4/5 - Reviewer: Matteo G. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used unspecified for less than 12 months - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 #### Cons The mobile app could be very useful if working. #### Vendor response Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers! Replied February 2016 --- ### Very useful application - Overall rating: 5/5 - Reviewer: Daniele B. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used unspecified for less than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### The simplest and most powerful - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design #### Cons - The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software --- ### awesome app - Overall rating: 5/5 - Reviewer: Luis Servando R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros you can follow all the service request on the app, it is perfect for all kind of business and also easy to use #### Cons the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer. --- ### Finally an easy to set up and cheap service desk! - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want. #### Cons Nothing yet! its great. Pricing is good and support is great. #### Reasons for choosing Deskero Very competitive price, ease of use, very good functionality. --- ### used for email and inbound telephone - Overall rating: 5/5 - Reviewer: Massimiliano O. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered the system was created with our specifications, out of the original scheme and every request was answered in a short time #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present --- ### Highly customizable cloud-based help desk and ticket support system - Overall rating: 4/5 - Reviewer: Randeep K. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base. #### Cons The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements. #### Vendor response Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards! Replied July 2018 --- ### Easy to implement and to use. It saves a lot of time to the company's support team. - Overall rating: 4/5 - Reviewer: Stefano D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients. #### Cons Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have. #### Reasons for choosing Deskero Better price, simple to use. --- ### Easy to use and affordable IT ticket solution. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on. #### Cons Having trouble getting users to use the application. Some feel they do not know how to navigate it too well. #### Vendor response Hello, thanks for your review! Please let us know what you would change in our application by dropping an email to support@deskero.com Thank you! Replied July 2018 --- ### Excellent value and feature rich! - Overall rating: 5/5 - Reviewer: Soren E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used unspecified for less than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered A little over a year ago I picked Deskero over other players like Zendesk and Intercom. Why? Simply because they are customer friendly, they respond quickly and I feel the cost is very fair without being overcharged for useless features. We get exactly what we need in terms of features. We use Deskero daily, its become a great tool for us to organize tickets both internally and externally. Its one place for everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Value for money, feature rich, the friendly support provided by Deskero staff #### Cons No native Android app. #### Vendor response Hello! You can find our Android app at this link: https://play.google.com/store/apps/details?id=com.deskero.mobile Cheers! Replied February 2016 --- ### Fast, professional and modern App! - Overall rating: 4/5 - Reviewer: Antonio L. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered If developers will improves stability in Android version this App will be perfect. There are 2 points to improve that i will describe in the next session. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros This App is very fast, simple to use but in the same time it is professional and modern. #### Cons 1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin... --- ### Used for in-house help desk and loving it - Overall rating: 4/5 - Reviewer: Margie A. - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! #### Cons So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet. --- ### Complete and frendly ticketing system - Overall rating: 5/5 - Reviewer: Nicola S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using Deskero for more than two years; we use it for our employees tickets in our two locations as well as for our customers. We are very pleased with its work. The first configuration was very intuitive. Using it on a daily basis we have found that it is user-friendly both for those who open tickets and for those who receive, allocate and manage them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Easy to Use, Easy to Manage - Overall rating: 5/5 - Reviewer: Enrico P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Tool really useful because we were looking for a ticket manager and this has exactly the features we were searching for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user experience is very simple and all employees can learn it easily and use it continuously. #### Cons The price a bit high if you want to have manu users. --- ### Deskero is such a great product for the price! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Great so far. They are responsive to new users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Super easy to use and deploy. Honestly takes minutes to get up and going. #### Cons There are a few features that I wish were part of the single agent sub. #### Reasons for choosing Deskero Price, features and the inclusion of live chat at the single agent sub. --- ### Great Product - Overall rating: 5/5 - Reviewer: Stuart E. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We use it to administer the requests that are coming in for PPE that a bunch of volunteer 3D printers are pushing out hundreds a day to help the NHS and those that are in need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and setup, the support stuff are wonderful and very helpful #### Cons Nothing at all, it is fairly easy to setup and works as intended #### Reasons for choosing Deskero Price and ease of use --- ### is very easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices. #### Cons the platform need other colours to assuagement other activities or other specifications, are interesting see the union be the platform and de mail. --- ### Great Help Desk! - Overall rating: 5/5 - Reviewer: Florestano P. - Verified reviewer: Yes - Product usage: Used unspecified for free trial - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Deskero is easy to use and timesaving! All-in-one customer support system and great social features, integrates live-chat as well as social monitoring. Good tool even for small business. It allows engaging customers through proactive conversations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Easy to use, great social integration, minimal training required --- ### Deskero platform - Overall rating: 5/5 - Reviewer: Daniele L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 6 months - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered I think I want is a good product for managing customer and student ticket requests. I've used it in education with much ease. It 'important to the ability to connect with social networks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 #### Pros Ease of use, free for initial business. #### Cons You cannot install it on own server. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/deskero-profile/reviews/?page=2) --- Deskero Reviews, Pros and Cons - 2026 Software Advice