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> Reviews of Dialpad. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dialpad is a good fit for you!

Source: https://www.softwareadvice.com/crm/dialpad-profile/reviews

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Dialpad Reviews

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[Overview](https://www.softwareadvice.com/voip/dialpad-profile/)

Reviews

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# Dialpad Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(290)

4

(170)

3

(53)

2

(16)

1

(35)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4

Value for money

4.1

Functionality

4.2

* * *

### Pros

"The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families."

"Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication."

"The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day."

### Cons

"The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use."

"On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number."

"Live chatting with a person or getting someone on the phone is difficult."

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Dialpad Reviews, Pros and Cons - 2026 Software Advice