# Dixa Software Reviews, Demo & Pricing - 2026 > Review of Dixa Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/dixa-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Dixa Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/dixa-profile/reviews/) # Dixa 2026: Benefits, Features & Pricing Wondering if Dixa is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Dixa 4.3 [(20)](https://www.softwareadvice.com/crm/dixa-profile/reviews/) Pricing Starting at $39.00 per month ### About Dixa Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations. Dixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers. Real-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time. All conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback. Wondering if Dixa is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Dixa User Interface ## Popular Dixa Alternatives Main Product Dixa 4.3 [(20)](https://www.softwareadvice.com/crm/dixa-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.20Value for money - 4.30Customer support - 3.90Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## Dixa Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Basic $39.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Dixa Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Dixa AI Copilot Alerts/Notifications API Automatic Call Distribution Autoresponders Blended Call Center Callback Scheduling Call Center Management Caller ID Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Transfer Chatbot Chat/Messaging Commenting/Notes Communication Management Computer Telephony Integration Contact Database Contact Management CRM Customer Database Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Drag & Drop Email Management Employee Activity Monitoring Event Triggered Actions Feedback Management Inbound Call Center Inbox Management Interaction Tracking IVR Knowledge Base Management Knowledge Management Live Chat Manual Dialer Multi-Channel Data Collection Multi-Language Negative Feedback Management Outbound Call Center Performance Management Performance Metrics Prioritization Queue Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Remote Access/Control Remote Support Reporting & Statistics SMS Messaging Social Media Integration Softphone SSL Security Support Ticket Management Survey/Poll Management Surveys & Feedback Tagging Task Management Third-Party Integrations Ticket Management Time Zone Tracking Visual Analytics Voice Mail VoIP VoIP Connection Widgets ## Dixa Integrations Pipedrive Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Dynamics 365 Business Central Integration rated undefined from -1 review Plecto Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review SuperOffice CRM Integration rated undefined from -1 review See all 37 integrations ## Dixa User Reviews Overall Rating 4.3 Ratings Breakdown 5 55% 4 35% 3 0% 2 5% 1 5% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.3 Functionality 3.9 Luimer D. Verified reviewer Used daily for less than 12 months Review source Reviewed April 2018 Excellent performance 5 We have compacted better in the work Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it Cons: We do not find a major problem with this platform, I just hope that the text options in voice improve a bit Vendor Response Thank you for your review, Luimer! Replied May 2018 Read More KT Kevin T. Verified reviewer Consumer Goods 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2021 Dixa - Great Omnichannel/CRM Software 5 Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience. Cons: The Analytics and reporting gives you the fundamental information but the package needs enhancements. Reasons for choosing Dixa Dixa was clearly the best value proposition. They a relatively new company and are very open to working with you to add enhancements that make a difference in the experience you deliver to consumers and channel partners. Reasons for switching to Dixa Dixa's telephony offering was far superior. We could only implement chat in North America and not the rest of the world. Read More RF Rune F. Verified reviewer Printing 2-10 employees Used daily for less than 2 years Review source Reviewed April 2021 Be ware of trick-sale upgrades. 2 It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: The software uses queue for email routing, as in a telephone system. Cons: We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period. Reasons for choosing Dixa Dixa was cheaper back then, but looking back, we should have chosen otherwise. Read More JJ Jonas J. Verified reviewer Package/ Freight Delivery 11-50 employees Used daily for less than 2 years Review source Reviewed March 2019 All in one place 4 We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs. Cons: Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications. Vendor Response Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :) Replied March 2019 Read More ES Elizabeth S. 2-10 employees Used daily for less than 6 months Review source Reviewed August 2017 Cheap, efficient and all about customization, this is what I can say about using Dixa. 5 It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :) Cons: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. Vendor Response Thanks for the great review, Elizabeth! Replied August 2017 Read More VR Verified Reviewer Civil Engineering 10000+ employees Used daily for more than 2 years Review source Reviewed October 2020 Scam 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Features were decent. Setup was painless for the most part. Cons: They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM! Read More Dmitry M. Verified reviewer Sports 11-50 employees Used weekly for less than 2 years Review source Reviewed April 2019 Easy to start and excellent quality 5 We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality Cons: they don't have iOS app at this stage but it is on their road map Vendor Response Hi Dmitry! Thank you for reviewing us, we are happy to hear you are enjoying Dixa. We are looking forward to continuing to work with great customers like yourself and improve our product even more :) Replied April 2019 Read More Roberth C. Verified reviewer 51-200 employees Used daily for less than 6 months Review source Reviewed January 2018 Excellent cloud solution for your callcenter with a reasonable cost! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly. Cons: IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools. Vendor Response Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing? Replied January 2018 Read More ME Mark E. Verified reviewer Glass, Ceramics & Concrete 1001-5000 employees Used daily for less than 12 months Review source Reviewed March 2019 Phone system with a twist 4 Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I have grown to like the platform as it works almost like a ticketing system with phone calls. Cons: You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful. Vendor Response Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together! Replied March 2019 Read More BH Benjamin H. Verified reviewer Consumer Electronics 2-10 employees Used daily for more than 2 years Review source Reviewed March 2019 Dixa Review 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Easy setup of phone/chat/email in the desktop app. Cons: I think there should be an android/iOS app Vendor Response Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :) Replied March 2019 Read More Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/crm/dixa-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Dixa with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice