---
title: "Document360 vs ProProfs Knowledge Base - 2026 Comparison - Software Advice"
description: "Document360 vs ProProfs Knowledge Base - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/crm/document360-profile/vs/pro-profs-knowledgebase/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-09"
---
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Document360 vs ProProfs Knowledge Base
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Updated November 9, 2026
# Document360 vs. ProProfs Knowledge Base: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
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Updated November 9, 2026
# Document360 vs. ProProfs Knowledge Base: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/crm/document360-profile/)
[Document360](https://www.softwareadvice.com/crm/document360-profile/)
4.7
[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/)
Starting Price
Not provided by vendor
Free trial: Not available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Document360
Based on 292 reviews
- Popular among: Small businesses
- Most common industry: IT & Software Development (49%)
- Top use case: Knowledge Base (74%)
90% of users recommend this product
[](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/)
[ProProfs Knowledge Base](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/)
4.7
[(29)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/)
Starting Price
$49.00per month
Free trial: Available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses ProProfs Knowledge Base
Based on 29 reviews
- Top use cases: Knowledge Management (17%), Knowledge Base (14%) and IT Documentation (7%)
95% of users recommend this product
[](https://www.softwareadvice.com/crm/document360-profile/)
Document360
4.7
[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/)
[](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/)
ProProfs Knowledge Base
4.7
[(29)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/)
+
Add product
Add product
## Document360 vs ProProfs Knowledge Base: At a glance
* * *
Product ratings at a glance
| | Document360 | ProProfs Knowledge Base |
| --- | --- | --- |
| Overall rating | 4.7
292 reviews | 4.7
29 reviews |
| Ease of use | 4.7 | 4.7 |
| Value for money | 4.5 | 4.5 |
| Functionality | 4.5 | 4.5 |
| Customer support | 4.8 | 4.5 |
| Ease of deployment | 4.7 | 4.8 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 321 reviews from Distribution CRM
* * *
Access Controls/Permissions
N/A
Catalog Management
N/A
Collaboration Tools
N/A
Commenting/Notes
N/A
Content Management
N/A
Feedback Management
4.3
- Documentation Management: 4.8
- Knowledge Base Management: 4.8
- Content Management: 4.7
- Knowledge Management: 4.7
- Real-Time Notifications: 4.6
- Catalog Management: 4.6
- Document Storage: 4.6
- Customizable Branding: 4.6
- Reporting/Analytics: 4.6
- User Management: 4.6
- SEO Management: 4.5
- Access Controls/Permissions: 4.5
- Multi-Language: 4.5
- Full Text Search: 4.5
- Content Library: 4.5
- Self Service Portal: 4.4
- Third-Party Integrations: 4.4
- Document Management: 4.4
- Text Editing: 4.4
- Email Alerts: 4.4
- Reporting & Statistics: 4.4
- Collaboration Tools: 4.3
- Website Integration: 4.2
- Search/Filter: 4.2
- Dashboard: 4.1
- Alerts/Notifications: 4.1
- Commenting/Notes: 4.0
Access Controls/Permissions
5.0
Catalog Management
4.7
Collaboration Tools
5.0
Commenting/Notes
5.0
Content Management
5.0
Feedback Management
N/A
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
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[
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WufooNot enough reviews
](https://www.softwareadvice.com/polling/wufoo-profile/)
- Tidio
- Jira
- LiveChat
- Freshdesk
- Google Analytics 360
- Slack
- ProProfs Chat
- Lucidchart
- Microsoft Azure
## Reviews
* * *
Positive review:
VS
Vignesh S.
Sr Manager
Information Technology and Services, 1001-5000 employees
"One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place."
May 25, 2026
Negative review:
VR
Verified Reviewer
Technical Writer
Information Technology and Services, 51-200 employees
"In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability."
Apr 27, 2026
Positive review:
VS
Vignesh S.
Sr Manager
Information Technology and Services, 1001-5000 employees
"The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams."
May 25, 2026
Negative review:
AK
Adam K.
Technical Writer
Information Technology and Services, 51-200 employees
"I found at times some elements are not that easy to edit, such as when you add a table, it doesn't seem easy to edit and can be a bit clicky. Whilst I like the editor and the blocks to build articles, I don't feel it is as user friendly as it could be, sometimes a bit fiddly. And improvements on updating an article across a number of workspaces."
Jun 3, 2025
Positive review:
MS
MOHAMED S.
Data Analyst
Apparel & Fashion, 5001-10000 employees
"By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity."
Dec 11, 2025
Negative review:
AR
Andre R.
Head of Marketing
Information Technology and Services, 51-200 employees
"The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license."
May 2, 2025
[Read all reviews](https://www.softwareadvice.com/crm/document360-profile/reviews/)
Positive review:
Deepak S.
Content Marketer
Computer Software, 201-500 employees
"I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base."
Sep 26, 2023
Positive review:
VR
Verified Reviewer
ATL SEO
Information Technology and Services, 501-1000 employees
"It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time."
Jun 11, 2021
Positive review:
VR
Verified Reviewer
Product Marketing
Computer & Network Security, 11-50 employees
"Employee training and onboarding is now less time consuming and more valuable for our workforce."
Nov 28, 2020
[Read all reviews](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/)
## Customer support
* * *
Document360
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Not available
24/7: Not available
Chat: Available
ProProfs Knowledge Base
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
Document360
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
ProProfs Knowledge Base
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[SysAid vs Document360](https://www.softwareadvice.com/crm/document360-profile/vs/sysaid-it-crm/)[Guru vs ProProfs Knowledge Base](https://www.softwareadvice.com/help-desk/guru-profile/vs/pro-profs-knowledgebase/)