Automation workflows of drip is the major and most powerful feature. Rules and Tags also helps to create different types of audience.

It works reliably, smoothly, and gives me strategic guidance to help my business be successful online.

Drip has outstanding customer service, an intuitive and easy to identify interface, and unmatched features.

It's quick and easy to use, and there are some powerful features. Customer service has generally been good.

Great design makes something more fun to use. It has a lot of features and it is relatively straightforward to use.

Drip has been excellent in this, and I have introduced other colleagues to Drip who are equally pleased.

Some of the features are still in development and they can take a long time to come out. Sometimes subscribers will get stuck in a workflow.

Automation and great API are the features I'm interested the most.

If you sell a lot of different types of products and customers, Drip's ability to help you segment people automatically is amazing.

Sadly, Drip is totally underwhelming and getting involved was a big mistake.

What I loved the most is the the fantastic custom support team, really passionate and knowledgable.

Difficult to use - Extremely slow and poor customer service - Dubious pricing model.

Overall I am super happy with Drip and would recommend it to others, even those who are NOT tech savvy.

Expensive in the market when compared to other tools and it is burden for freelancers and early stage bloggers.

Also the unlimited tags and the easy integration with Salesforce and Zapier is important for me. Support is usually fast, friendly and competent.

It takes some getting used to when creating workflows and automations, but it's no more difficult to use than any other product out there.

The 'error please refresh' message is constantly appearing. After copying and pasting or trying to set up a hyperlink, the site often freezes.

And a really vile colour scheme. I can overlook the colours but the techie-ness has been a barrier for me.

Great product at a great price for someone with a smallish email list.

Overall great experience, it's allowed us to expand our offering from a standard e-commerce site, to full-on marketing pipeline implementations.

By Tagging audience based on different options helps alot while desiging email campaigns. Drip is good tool but overpricing for lot of people.

I really like the concept behind it. The interface is intuitive and easy to use even for new users.

This is a full blown marketing and CRM suite and Mailchimp just sends emails. I still feel like I have more I can learn and do with Drip which is exciting.

I like the fact you can schedule a second email that only goes to recipients that didn't open the first email. Apart from that, there are plenty of other email products around with Drip's features.

Overall, our sales have gone up, our client engagement is high, and our team actually likes using the software - it's been a win/win/win/win/win from the beginning.

Integration with Elementor and WooCommerce is extremely bad.

A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

US Dollar

Everything you know about the traditional marketing funnel is wrong. Not long ago, it was enough to convert a website visitor into a lead, turn that lead into a customer, and hope that customer would become a brand advocate, waxing lyrical about you on social media and third-party review sites.

Drip is the world's first direct-to-people platform that empowers the best e-commerce brands to take direct ownership of each stage of their customer's journey, from visitor to subscriber, subscriber to buyer, buyer to brand advocate—all within a simple but powerful, fully-unified dashboard.

In today's uncertain world, however, it's a different story. For brand-focused marketers, it's no longer enough to "convert" people; you have to delight them. When people feel delighted, they engage with a brand, and that's when they "convert" and become part of the community you're building.

From its simple and intuitive drag-and-drop builder to its customizable, prebuilt email templates; hyper-specific rule engine to robust emails workflows, Drip is the number one platform for brands that see their audience not as subscribers on a list but as people who want to feel seen and recognized.

Try for 14 days and see why top e-cmmerce brands are switching to Drip. (No credit card required.)

LongDescription

Engagement Tracking

AB Testing

Multi-Channel Marketing

Social Marketing

Lead Capture

Activity Tracking

Customer Segmentation

Subscription Management

Drip Campaigns

Referral Tracking

Lead Distribution

Multi-Campaign

Customizable Fields

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Campaign Management

Campaign Planning

Lead Generation

Email Templates

Subscriber Management

Contact Management

Content Management

Lead Management

Conversion Rate Optimization

Email Marketing

List Management

Performance Metrics

Click Tracking

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Visual Analytics

Alerts/Notifications

CAN SPAM Compliance

Reporting & Statistics

Segmentation

Website Visitor Tracking

Customizable Templates

WYSIWYG Editor

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Mobile Optimized Emails

Customizable Branding

Reporting/Analytics

Campaign Analytics

Lead Qualification

Customizable Forms

Drag & Drop

Social Promotion

Auto-Responders

Tagging

Third-Party Integrations

Multiple User Accounts

Campaign Management

Search Marketing

Mobile Alerts

Mass Texting

Real Time Analytics

Email Tracking

Customer Surveys

Email Distribution

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Pricing is based on the size of your list. Consult Drip's website for specific pricing options.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

Drip

Live Online

Webinars

Documentation

Videos

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

Support Ticket Management

Surveys & Feedback

Automated Responses

Code-free Development

Access Controls/Permissions

Transfers/Routing

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Collaboration Tools

Automated Routing

Natural Language Processing

Customer Support

Process/Workflow Automation

Self Service Portal

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Multi-Channel Communication

Contextual Guidance

Queue Management

Role-Based Permissions

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Website Integration

File Sharing

Knowledge Base Management

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Inbox Management

Multi-Language

Spam Blocker

Alerts/Escalation

Chatbot

Contact Database

Appointment Management

Pre-Configured Bot

AI customer service features included in every plan – start your free trial today.

Intercom integrates Help desk, AI Chat bot, and Proactive support to help you stay on top of your support volume and provide exceptional service.

Sign up for a free trial today - no credit card required.

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