Dynamics 365  is a great app provided by Microsoft to run your business. Being a part of the Microsoft is a huge advantage as it becomes more integrated to other MS Office programs.

It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products.

It is nice software, easy to use. The UI is also good, neet and clean.

It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.

I really like this integration of Microsoft and the way it is set up to help expand on project and business management.

Great for our sales department to track leads. The best part that will help with my job, fewer spreadsheets to use.

For my role, Dynamics provides excellent task/case/customer management features allowing me to resolve customer issues quickly and provide better overall service.

The support team is very prompt and helpful, with their help you can use Dynamics to the best of it capabilities.

Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients.

Very helpful in providing information and solutions with content that can be accessed quite easily. The price is also very affordable.

It user friendly with good interface and very easy to understand. Microsoft Dynamics 365 allow agent to open and resolved cases on the dashboard.

Overall experience of this software is preety much better then others. I would says it's just amazing and very easy to use.

Honestly the cost is considered acceptable, the level of help and support is very good, Microsoft is more and more surprising for a better future.

It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category.

Hence it is the useful software for the good customer reporting.

Overall my experience is great. It is terrific value for your money and does the job better than most CRMs.

Great app to use dynamics on the. Go, works like a charm, easy to use and you will find more attractive thing in here.

I like most that this software is easy to use and customer service is very responsive. I would recommend this to friends.

This tool allows you to make decisions quickly and effortlessly. It is also nice because it can be integrated with other systems.

Great in programmatic management of product properties. It's an excellent tool in helping online sales and helping in customer retention.

What I had liked most about this software is because it has very good qualiy and IT can give me satisfaction.

The thing that bothers me most about software is that some features are hard to tinker with.

I dont like the fact that the information is stored in the cloud because if you do not have the internet you are unable to to access i.

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

Hence, it is a useful software for good customer reporting.

Dynamics has been a great addition. Our sales team has learn to make small customization and our Finance teams love how powerful it is.

It just was a poor design of software it should have been a step by step tutorial but if wasn't it was jus ban there you go.

A necessary evil that I'd rather not deal with, but I have no choice but to do so.

I also tried one of the best introduced versions Flow/Power Automate and Canvas Apps which is amazing. What I like the most is that it is very easy to use and it gives more value to my money.

Microsoft Dynamics 365 has been an excellent software in management of sales tracking ability. It has been helping our team alot in fulfilling customer's CRM needs at ease.

Dynamics 365 is the perfect combination of a world class ERP and CRM. The customer and lead management is outstanding with countless options to simplify daily tasks for users.

Organized and connectable: the Odoo has a good UX/UI, you can found your specific function faster and Sometimes from the same page Like make a task for my assistant while I'm on the sales page.

Overall it's the most suggestible not only just because of it's opensource but also, customer ease of access is very good with it.

Search is fast and flexible, alot of combination search function. Easy to use with the same UI style, UI is very clean not messy.

Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term.

The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it. Also some apps are just easy to learn and well documented.

The best thing about this software is the versatility of the apps and the grade of customization that we can achieve.

The support is terrible, specially in UAE, the account managers for enterprise never respond and tickets are open for 3 and 4 days.

Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally.

Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.

Second thing is when there is any error in py file sometimes it fails to give exact error.

Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).

Your use facility is amazing and the best of all: is free. Odoo has OCA Community that help the user in several questions.

The ease to learn the flow of the system, the ease of adaptation to the customer's requirement. The speed in the use of the database.

So far so good, we are now live after 2 months of studying and configuring. Once you get used to it, it can be really beneficial in the long run.

The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.

No useable software and no portion of our unused funds.

Odoo is an excellent system that integrates all areas of the company in the same platform, ideal for growing companies.

Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.

POS is too basic and so many bugs. For instance, taxes is not updated after applying a global discount which is totally illegal.

Odoo gives me access to a lot of tools that allow me to manage my business better in one platform. I get to integrate all business processes hassle-free.

The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.

There is no mobile app for community edition yet.

It does not integrate into social networks, nor does it manage chat internally (at least, not without losing speed). Your targeting options are scarce.

The software is good, but if you need to customize they will make money over you.

The migration script of Odoo is not available before several months and return a lot of errors in the beginning when is available.

Upon further interaction we realized these needs could not be met. Not only were we not refunded for the hours we had actually utilized, they refused to refund us any of our unused retainer.

US Dollar

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.

The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.

Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.

LongDescription

Support Ticket Management

Employee Management

Forecasting

Multi-Channel Marketing

HR Management

Purchase Order Management

Status Tracking

Internal Chat Integration

Lead Capture

Document Storage

Activity Tracking

Customer Segmentation

Dispatch Management

General Ledger

Bank Reconciliation

Financial Analysis

Sales Pipeline Management

Supply Chain Management

Task Scheduling

Financial Management

Calendar/Reminder System

Project Management

Knowledge Management

Pipeline Management

Customer Database

Calendar Management

Collaboration Tools

Activity Management

Sales Trend Analysis

Campaign Scheduling

Warehouse Management

Scheduling

ROI Tracking

Data Import/Export

Campaign Planning

Lead Generation

Email Templates

Consolidation/Roll-Up

Integrated Business Operations

Self Service Portal

Contact Management

Content Management

Lead Management

Multi-Currency

Email Marketing

Mobile Access

Fixed Asset Management

Online Invoicing

Sales Reports

Dashboard Creation

Compliance Management

Performance Metrics

Multi-Department/Project

Training Management

Data Connectors

Expense Claims

Multi-Channel Communication

Marketing Automation

KPI Monitoring

Lead Segmentation

Workflow Management

Email Management

Budgeting/Forecasting

Visual Analytics

Activity Dashboard

Invoice Processing

Reporting & Statistics

Knowledge Base Management

Data Visualization

Invoice Creation

Time & Expense Tracking

Accounts Payable

Chat/Messaging

Work Order Management

Customizable Templates

Cash Management

Mobile App

Billing & Invoicing

Conversion Tracking

Lead Nurturing

Interaction Tracking

Expense Tracking

Income & Balance Sheet

Customizable Branding

Spend Management

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Trend Analysis

Lead Qualification

Accounts Receivable

Payroll Management

Single Page View

Supplier Management

Requisition Management

Customer History

Point of Sale (POS)

Third-Party Integrations

Maintenance Scheduling

Customer Insights: From $1500 Per tenant/month
Customer Voice: From $200 per tenant/month
Sales Professional: $65 per user/month
Sales Enterprise: $95 per user/month
Sales Premium: $135 per user/month
Microsoft Relationship Sales: $162 per user/month

Please contact Microsoft for further pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Dynamics 365

Documentation

Odoo is the #1 open-source integrated business apps suite. Main apps include Website Builder, eCommerce, CRM, Accounting, Project Management, Warehouse Management, Manufacturing, Human Resources, and Marketing. There is an app for everything you need to manage your business, supported by the largest business app store in the world (https://odoo.com/apps)!

Odoo thrives in a unique ecosystem combining the resources of its community, partner network, and expert developer team. Odoo is the most installed business application worldwide with 3,000 installs a day. Try it for free at https://odoo.com/trial

Commenting/Notes

Real-Time Analytics

Multiple Payment Options

Milestone Tracking

Document Templates

Revenue Recognition

Restaurant POS

Cataloging/Categorization

Project Workflow

Production Tracking

Website Analytics

Product Identification

Receiving/Putaway Management

Leave Tracking

Tax Management

Quality Management

Special Order Management

Lifecycle Management

Surveys & Feedback

Barcoding/RFID

Enrollments/Onboarding

Newsletter Management

Electronic Payments

Web App Development

Invoice History

Barcode/Ticket Scanning

-Odoo Community edition is available for free.

-Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

Dynamics 365 vs Odoo

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