Dynamics 365  is a great app provided by Microsoft to run your business. Being a part of the Microsoft is a huge advantage as it becomes more integrated to other MS Office programs.

It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products.

It is nice software, easy to use. The UI is also good, neet and clean.

It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.

I really like this integration of Microsoft and the way it is set up to help expand on project and business management.

Great for our sales department to track leads. The best part that will help with my job, fewer spreadsheets to use.

For my role, Dynamics provides excellent task/case/customer management features allowing me to resolve customer issues quickly and provide better overall service.

The support team is very prompt and helpful, with their help you can use Dynamics to the best of it capabilities.

Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients.

Very helpful in providing information and solutions with content that can be accessed quite easily. The price is also very affordable.

It user friendly with good interface and very easy to understand. Microsoft Dynamics 365 allow agent to open and resolved cases on the dashboard.

Overall experience of this software is preety much better then others. I would says it's just amazing and very easy to use.

Honestly the cost is considered acceptable, the level of help and support is very good, Microsoft is more and more surprising for a better future.

It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category.

Hence it is the useful software for the good customer reporting.

Overall my experience is great. It is terrific value for your money and does the job better than most CRMs.

Great app to use dynamics on the. Go, works like a charm, easy to use and you will find more attractive thing in here.

I like most that this software is easy to use and customer service is very responsive. I would recommend this to friends.

This tool allows you to make decisions quickly and effortlessly. It is also nice because it can be integrated with other systems.

Great in programmatic management of product properties. It's an excellent tool in helping online sales and helping in customer retention.

What I had liked most about this software is because it has very good qualiy and IT can give me satisfaction.

The thing that bothers me most about software is that some features are hard to tinker with.

I dont like the fact that the information is stored in the cloud because if you do not have the internet you are unable to to access i.

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

Hence, it is a useful software for good customer reporting.

Dynamics has been a great addition. Our sales team has learn to make small customization and our Finance teams love how powerful it is.

It just was a poor design of software it should have been a step by step tutorial but if wasn't it was jus ban there you go.

A necessary evil that I'd rather not deal with, but I have no choice but to do so.

I also tried one of the best introduced versions Flow/Power Automate and Canvas Apps which is amazing. What I like the most is that it is very easy to use and it gives more value to my money.

Microsoft Dynamics 365 has been an excellent software in management of sales tracking ability. It has been helping our team alot in fulfilling customer's CRM needs at ease.

Dynamics 365 is the perfect combination of a world class ERP and CRM. The customer and lead management is outstanding with countless options to simplify daily tasks for users.

There is a small amount of Lag when trying to complete multiple tasks at once, and there are some of the newer features that are a bit buggy.

The ease of use and familiarity, it wasn't like learning a brand new program.

Results has done a wonderful job at creating an easy workflow and I believe we will be increasing our efficiency and profitability by using ResultsCRM.

QB Synchronization not clean. Created problems that hampered use and implementation.

I was able to better determine what our internal needs were. It was also helpful to have a cost comparison for more expensive products that offer the same functionality.

We love how robust Results is. There are so many areas where we can track our customer and staff activity in such an easy format, that we have gained efficiencies in almost every area of our business.

I was on the review and implementation task force. The company was midsize and need a CRM that would integrate with other software/tools they utilize like Quickbooks and Outlook.

It seems like a sharp tool but as I said I never used it but saw a webinar on it. I could see it benefit me if I had the budget for it but just starting my own  accounting consulting business.

It was also great that Results integrates with Quick Books and Outlook.

Technically speaking, Results delivers outstanding emulation of a Windows environment along with smooth, consistent interplay with QuickBooks and Outlook.

After sitting down with ResultsCRM's support team to learn more about the features and functionality this CRM had we fell in love with it.

New manager did not like because had no pipe line and sales predictions. We have stopped using and are now using Pipe Drive.

We are able to train new users quickly and easily. We have especially loved the ability to take care of online training modules provided by results.

US Dollar

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.

The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.

Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.

LongDescription

Support Ticket Management

Employee Management

Forecasting

Multi-Channel Marketing

HR Management

Purchase Order Management

Status Tracking

Internal Chat Integration

Lead Capture

Document Storage

Activity Tracking

Customer Segmentation

Dispatch Management

General Ledger

Bank Reconciliation

Financial Analysis

Sales Pipeline Management

Supply Chain Management

Task Scheduling

Financial Management

Calendar/Reminder System

Project Management

Knowledge Management

Pipeline Management

Customer Database

Calendar Management

Collaboration Tools

Activity Management

Sales Trend Analysis

Campaign Scheduling

Warehouse Management

Scheduling

ROI Tracking

Data Import/Export

Campaign Planning

Lead Generation

Email Templates

Consolidation/Roll-Up

Integrated Business Operations

Self Service Portal

Contact Management

Content Management

Lead Management

Multi-Currency

Email Marketing

Mobile Access

Fixed Asset Management

Online Invoicing

Sales Reports

Dashboard Creation

Compliance Management

Performance Metrics

Multi-Department/Project

Training Management

Data Connectors

Expense Claims

Multi-Channel Communication

Marketing Automation

KPI Monitoring

Lead Segmentation

Workflow Management

Email Management

Budgeting/Forecasting

Visual Analytics

Activity Dashboard

Invoice Processing

Reporting & Statistics

Knowledge Base Management

Data Visualization

Invoice Creation

Time & Expense Tracking

Accounts Payable

Chat/Messaging

Work Order Management

Customizable Templates

Cash Management

Mobile App

Billing & Invoicing

Conversion Tracking

Lead Nurturing

Interaction Tracking

Expense Tracking

Income & Balance Sheet

Customizable Branding

Spend Management

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Trend Analysis

Lead Qualification

Accounts Receivable

Payroll Management

Single Page View

Supplier Management

Requisition Management

Customer History

Point of Sale (POS)

Third-Party Integrations

Maintenance Scheduling

Customer Insights: From $1500 Per tenant/month
Customer Voice: From $200 per tenant/month
Sales Professional: $65 per user/month
Sales Enterprise: $95 per user/month
Sales Premium: $135 per user/month
Microsoft Relationship Sales: $162 per user/month

Please contact Microsoft for further pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Dynamics 365

Documentation

Results is an all-in-one CRM for Service Operations and Field Service Management. 

The award-winning software offers a 360-degree view of your entire organization. Streamline operations and enhance customer relationships by managing your contacts, sales, projects, scheduling, and billing with Results. 

Results offers seamless integration with QuickBooks and other popular apps. 

In field service, our solution ensures adherence to compliance, streamlined communication, automated workflows, optimized scheduling, and real-time tracking for various field and trade services. This comprehensive suite of solutions provides operational excellence, scalability, and user-friendly interfaces, fostering success across service industries. 

The Field Service Management solution also optimizes operations for office workers by automating scheduling and planning while empowering field workers with tools for estimating, invoicing, scheduling, and access to comprehensive customer views. 

Results Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client history. Manage contacts, sales, projects, scheduling, and billing with QuickBooks and popular app integrations for enhanced efficiency. 

Key Features and Benefits include:
CRM and Contact Management - Centralize client relationships with a 360-degree view. Manage prospects, sales, projects, billing, and notes, ensuring a comprehensive understanding and fostering strong client connections. 
 
Scheduling and Service Delivery - Efficiently manage team workflow, oversee field operations, and ensure consistent service delivery with automated triggers. Achieve organizational alignment and operational excellence for enhanced service outcomes. 
 
Estimates and Sales Orders - Leverage sales functionality to convert leads into opportunities. Manage sales estimates, orders, and invoices to attract new customers and set them up for long-term success. 
 
Project Management - Optimize business processes with seamless onboarding for new team members. Increase profitability with a focus on key outcomes and investments for the highest impact. 
 
Time Billing and Invoicing - Capture before-and-after pictures and signatures and create quotes and invoices onsite. Ensure accurate and efficient billing processes, enhancing overall project and financial management. 
 
Inventory Management - Standardize and automate key business processes to drive efficiency and consistency. Focus on key outcomes and distribute time and resources for the highest impact, leading to increased profitability. 
 
Document Storage - Ensure easy access to essential documents, improving collaboration and providing a centralized repository for critical project information. 
 
Field Services - Facilitate real-time updates from the field access live checklists, schematics, and job materials. Enhance onsite efficiency, capture crucial data, and streamline communication for effective field service operations. 
 
Contacts Web Portal - Provide clients and partners with dedicated access to pertinent information, creating a transparent and collaborative environment. 
 
Workflow Processes - Implement automated workflows to perfect business processes, fostering organizational efficiency and ensuring consistent service delivery. 
 
Key Performance Indicators (KPIs) - Monitor and measure organizational performance with robust KPI tracking, gaining actionable insights for continuous improvement and informed decision-making. 

Referral Tracking

Order Management

Projections

Email Tracking

Customer Support

Opportunity Management

Territory Management

Vendor Management

Segmentation

Prioritization

Quotes/Estimates

Drag & Drop

Task Management

Document Management

Inventory Management

Email Response Control

Search/Filter

Customizable Reports

Access Controls/Permissions

Invoice Management

Customizable Fields

Project Time Tracking

Inventory Tracking

Client Portal

Client Management

Purchasing & Receiving

Sales Forecasting

User Management

Role-Based Permissions

Campaign Management

Web-based Deployment

Commenting/Notes

Product Catalog

Electronic Signature

Call Logging

Assignment Management

Process/Workflow Automation

Revenue Management

Kanban Board

Pricing starts at $25 per user per month.

Dynamics 365 vs Results

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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