# eBanqo Software Reviews, Demo & Pricing - 2026 > Review of eBanqo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/ebanqo-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / eBanqo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # eBanqo 2026: Benefits, Features & Pricing Wondering if eBanqo is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview eBanqo 4.2 [(22)](https://www.softwareadvice.com/crm/ebanqo-profile/#reviews) Pricing Starting at $10.00 per month ### About eBanqo eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger. If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger. In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone. Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk Wondering if eBanqo is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## eBanqo User Interface ## Popular eBanqo Alternatives Main Product eBanqo 4.2 [(22)](https://www.softwareadvice.com/crm/ebanqo-profile/#reviews) Ratings Breakdown - 4.18Ease of use - 4.05Value for money - 4.41Customer support - 4.05Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Sprinklr](https://www.softwareadvice.com/customer-support/sprinklr-profile/) 4.3 [(91)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 3.87Value for money - 4.06Customer support - 4.33Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Lime Connect](https://www.softwareadvice.com/mobility/userlike-profile/) 4.6 [(647)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.34Value for money - 4.64Customer support - 4.47Functionality Pricing Starting at $100.00 per month Get Price ## eBanqo Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eBanqo Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of eBanqo Activity Dashboard Activity Tracking Alerts/Notifications API App Notifications Automated Routing Autoresponders Chatbot Communication Management CRM Customer Engagement Customer History Customizable Branding Dashboard Knowledge Base Management Live Chat Mobile App Personalization Real-time Consumer-facing Chat Reporting/Analytics Reporting & Statistics SMS Notifications Social Media Integration Third-Party Integrations Ticket Management Web Notifications ## eBanqo User Reviews Overall Rating 4.2 Ratings Breakdown 5 32% 4 55% 3 14% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.1 Customer support 4.4 Functionality 4.0 Have you used eBanqo and would like to share your experience with others? Iyare D. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed March 2022 Simplicity at its best 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easily communicate with clients on their preferred channels. Cons: Sometimes messages to clients are delivered quite slowly by the software. Read More OA Oluwafisayo A. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed January 2022 Ebanqo 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It allows multiple users to make use of the platform, it allows admin to take proper record of data. Cons: Its consumes much network, and also makes the platform slow and drags alot. Reasons for switching to eBanqo We want to be be able to use whatsapp platform to attend to our customers. Vendor Response Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused. Replied February 2022 Read More AO Adetola O. Verified reviewer Financial Services 201-500 employees Used daily for less than 2 years Review source Reviewed January 2022 User Experience Review 3 It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The fact that we can have several support reps attending to customers from our WhatsApp channel. Cons: The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement. Vendor Response Thank you for your feedback, Adetola. We've shared your feedback with our technical team to ensure there is no reoccurrence of post-deployment issues in the future. We are sorry for any inconvenience this may have caused you. Replied August 2022 Read More AE Akpesiri E. Verified reviewer Financial Services 51-200 employees Used weekly for less than 6 months Review source Reviewed January 2022 Ebanqo Review 4 I would be say Ebanqo is okay. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers. Cons: The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo. Reasons for choosing eBanqo It proved to be the best option at the time of purchase. Reasons for switching to eBanqo Their time to get us running was faster and integration was smooth. Vendor Response Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you. Replied February 2022 Read More MT Mamuyovwi T. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed January 2022 Feedback And Improvement 4 It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting. Cons: The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge. Reasons for choosing eBanqo The price was perfect and the bot was easy to understand by our customers, it has made it easy for customers to communicate to us. Vendor Response Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this. Replied February 2022 Read More AB Abena B. Verified reviewer Financial Services 2-10 employees Used daily for less than 6 months Review source Reviewed January 2022 Fleri CX Review 4 It has been fairly smooth and the team at ebanqo is really helpful. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like that we can customize it to suit our needs and people can get answers even when an agent is not available. Cons: The fact that we don't get notified as soon as someone makes an inquiry even if the knowledge base takes care of the question. Vendor Response Hello Abena, thank you very much for your feedback. Our product team has noted your request that you'd like to get a notification whenever a customer makes an inquiry. Thank you for choosing eBanqo. Replied January 2022 Read More VU Victor U. Verified reviewer Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed February 2022 Review of eBanqo's Chat Bot service 5 Communication with stakeholders became easy with eBanqo Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is easy to keep track of conversations. It is also easy to create auto responses via their bot Cons: There is none for now. The software works really well Reasons for switching to eBanqo Costing, customer service, location, etc Vendor Response Thank you so much for a glowing review, Victor. Replied February 2022 Read More OO Omolara O. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed January 2022 Ebanqo 4 i enjoy using it especially when the customer's request is straight forward. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: its flexibility and ease of use. its availability at any time of the day Cons: Its notification does not come in to email. Vendor Response Thanks for your feedback Omolara. Please check our help article on how to enable email notifications https://helpcenter.ebanqo.com/?knowledgebase=how-to-enable-or-disable-support-queue-email-notification-in-your-ebanqo-messenger-account Replied January 2022 Read More KC Kristanya C. Verified reviewer Transportation/ Trucking/ Railroad 201-500 employees Used daily for less than 2 years Review source Reviewed December 2021 Ebanqo makes life easier 4 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software. Cons: The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time. Vendor Response Hello Kristanya, thank you so much for sharing your feedback. We are sorry for the inconvenience this may have solved. We've also resolved this issue. Can you please update your mobile app? Replied January 2022 Read More EN Ebere N. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed January 2022 User review 4 Customer/ agent issues on our platform Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The product is quite easy to use and the app is of great use Cons: When a chat is picked, one should be able to see the message left earlier Read More Showing 1 - 10 of 22 Reviews Load More Reviews ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **19** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **8** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times Stuck Between Options? 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