EBSuite provides sales force automation, CRM, project management and customer support solutions. The customer support solution integrates issue capture, assignment, escalation and resolution tracking and offers a customizable customer or vendor portal presence. The solution offers the multi-deployment option and can be hosted on cloud or on-premise. Customer issues and questions can be captured from web forms, emails or from the hosted customer portal.
EBSuite also offers internal project management with an external project progress sharing, knowledge article and support document authoring with internal and external presentation. It also offers a calendar, tasks, calls, reminders, and dashboard decision reporting, an onboard chat tool and service time logging.
The EBSuite solution is fit for customers from web service vendors, engineering equipment manufacturers, universities for departmental development and telecommunication companies. The customizable interface allows workflow requirements and branding through internal user settings. Support is offered through email and phone.
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Federico from Millicom
Number of employees: 10,000+ employees
Mike from Storyminers