EBSuite provides sales force automation, CRM, project management and customer support solutions. The customer support solution integrates issue capture, assignment, escalation and resolution tracking and offers a customizable customer or vendor portal presence. The solution offers the multi-deployment option and can be hosted on cloud or on-premise. Customer issues and questions can be captured from web forms, emails or from the hosted customer portal.
EBSuite also offers internal project management with an external project progress sharing, knowledge article and support document authoring with internal and external presentation. It also offers a calendar, tasks, calls, reminders, and dashboard decision reporting, an onboard chat tool and service time logging.
The EBSuite solution is fit for customers from web service vendors, engineering equipment manufacturers, universities for departmental development and telecommunication companies. The customizable interface allows workflow requirements and branding through internal user settings. Support is offered through email and phone.
Federico from Millicom
Employees number: 10,000+ employees
Java based screens are perfect. Easy to use and manage. Add fields and remove fields for reporting needs but when you need to work with html it is impossible to add or remove fields unless you are administrator
Not easily customizable. It is really difficult impossible to do things on your own unless you have a clear functional and technical background
Mike from Storyminers
Storyminers is a consultancy that helps its clients improve the experiences they give their customers--on purpose and by design. As our firm has added new clients, started marketing programs, and added overseas work, the need for a stable platform and for excellent communications (internally and externally) presented itself.
EBSuite has been an important and profitable part of our growth. More than a CRM program, it's what we run our business on. For the last 2.5 years, we've been amazed at how new features appear just as we need them. It's like the programming team can read our minds. I'm amazed at how many features we have access to. Having come from SalesForce.com, I thought I'd have to give up a lot. The truth is I'm getting more as a business owner and consultant. The features I use every day are perfect for what I do and the administrative overhead is 1/20th that of SalesForce. I can spend my day working for me, not for another company.
Customer support is fast, helpful, and friendly. They have real humans answering the phone who actually know the product and can tell you what's going on--and what to do to get on with your work. EBSuite continues to put 2-4 hours per week back into my week. My clients and prospects appreciate the prompt follow up and how nothing falls through the cracks. That's priceless. That's EBSuite.