Efficy CRM Software

Efficy CRM Software

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About Efficy CRM

At last, a CRM solution that truly adapts to your needs! Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert tea...

Efficy CRM Pricing

Efficy CRM Starter : €20/user/month Efficy CRM SMB : €40/user/month Efficy CRM Enterprise : €60/user/month Efficy CRM Corporate: €80/user/month All plans include * Common functionalities (CRM) Full management of sales opportunities and contacts 360º visualisation of the sales funnel Task and agenda management Mobile application KPIs Outlook / Gmail integration Unlimited storage Create and save customised fields and views Efficy connect (API, import / export) Advanced search engine Documentation and report management (both sales and tasks) * Support Real-time assistance And also via email and telephone * Email Marketing Templates Campaigns Module Synchronisation with marketing automation tools

Starting price: 

20.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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In the office or on the go: Efficy CRM is available on both mobile and desktop. Available at any time, anywhere, on any device.

Efficy CRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 84 reviews

User Profile

Catherine

Verified reviewer

Company size: 201-500 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

January 2018

Dreamed of a fully-fledged, userfriendly CRM? Found it!

Clear visibility on commercial pipeline, on client touch points (360° view)

Pros

-User-friendliness, very easy to explain to Sales people, powerful search engine and speedy responsiveness: boosts users' adoption! -Fully-fledged: it has all the features of the big ones , at a lesser cost -Limited to no IT needed, which makes it easily accessible for SMEs -More than a CRM: upload & download functions, digital documents & templates, Sales Gamification App, great Dashboarding with Cliksense...

Cons

Very little to say: project went smoothly and in a very short time frame, the Efficy team is very involved and responsive, in less than 2 months the Sales team adoption is already high. Waiting eagerly for the App!!!

Barbara

Company size: 2-10 employees

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

February 2022

Efficy CRM review obv 6 jaar ervaring

Pros

- Project management - Per klant kan een dossier opgesteld worden en kan je alle acties bijhouden - Met de Flexmail integratie kan je email campagnes uitsturen

Cons

- Opleiding nodig om te kunnen werken met Efficy

Reasons for choosing Efficy CRM

We hadden al het Efficy CRM platform, gemak voor de configuratie heeft de doorslag gegeven.

Response from Efficy

Hi Barbara, And thank you for your comment. It will even be easier in the future because we'll integrate completely a marketing automation solution within our CRM ;-) Thanks to APSIS' acquisition, a Swedish company. Concerning training, you shoudl think about attending to our webinars. They'll be back very soon. These webinars are dedicated to our customers, and could give you some tricks & tips in your usage. https://www.efficy.com/nl/news-type/webinars-nl/ Stay tuned then ;-) The Efficy Team

Replied March 2022

Pieter

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

February 2022

Beoordeling van Pieter van Hulst / Solid Services

De overgang naar het systeem vereist een andere manier van denken over de opslag en omgang met data. Dit is een onderdeel dat m.i. niet door alle medewerkers gelijk wordt opgepikt, waardoor weerstand ontstaat tegen het systeem. Anderzijds hebben de positieve aspecten zoals hierboven genoemd wel de waarde van het systeem bewezen.

Pros

Wat handig is, is dat informatie gemakkelijk met elkaar te koppelen is. Ook het delen van informatie is zeer gemakkelijk waardoor samenwerken efficiënt gaat. Ook de mogelijkheid overal de belangrijke data up tot date bij de hand te hebben is zeer positief. Daarnaast is het versie beheer van documenten eindelijk een keer goed geregeld. Het opzoeken van informatie kan op meerdere manieren en gaat snel.

Cons

Grootste nadelen zijn: - de afhankelijkheid van de server. Als deze niet stabiel is zijn er verlies-uren. - de app voor mobiele apparaten is niet handig te gebruiken. Ter plaatse een agenda (van anderen) raadplegen of documenten inzien is niet mogelijk of zeer omslachtig. - de opslag van grote bestanden is niet mogelijk. dit leidt tot tijdverlies door de noodzaak bestanden op te knippen.

Response from Efficy

Hi Pieter and dankje wel for your review I'm sure it could help people to understand better our solution. Concerning your difficulties with our tool, I'll make sure we follow your requests. For large files, I'll give you an advice. Don't use the drag & drop function, please use the old-fashioned briwser search. It may solve your issue . To continue this conversation further, do not hesitate to contact me directly lba@efficy.com Want ot know more tricks & tops, please feel free to attend our webinars https://www.efficy.com/nl/news-type/webinars-nl/ Have a nice day and thanks again The Efficy team

Replied March 2022

Annelies

Company size: 11-50 employees

Industry: Chemicals

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

February 2022

Efficient small to mid-size company CRM

FLuid, simple to use, easy to configure.

Pros

Easy to deploy, many standard features that can be easily tweaked but not too many, very complete KPI module easy to deploy on your own.

Cons

Not enough thought was put on multilingual environments (given that our software was developed in France before this company merged with Efficy).

Reasons for choosing Efficy CRM

pricing, value for money, not too complicated, satisfying proof of concept with commercial team, easy to use

Reasons for switching to Efficy CRM

1 year ago.

Response from Efficy

Hi Annelies and thank you for your review Ease of deployment is one nice advantage of our solutions. And concerning multilingual features, I think you're speaking about INES CRM which wasn't completely multilingual, you're 100% right. For you to know, Efficy CRM is now available in 23 languages, even with non roman alphabets. Thanks again and see you soon ;-) The Efficy Team

Replied March 2022

Elon

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

February 2022

mijn ervaring met Efficy

hiervoor gebruikte we verkenner. Dat werkte een stuk gemakkelijker en was overzichtelijker.

Pros

redelijk gemakkelijk om te gebruiken documenten rechtstreeks per mail te versturen, indien mailadres ontvanger in Efficy bekend is

Cons

vooral gericht op verkoop loopt wel eens vast foto's moet je per stuk openen telefonische hulplijn is slecht bereikbaar mappen overzetten van verkenner niet mogelijk indien het mailadres niet in Efficy staat, moet het te versturen document eerst in verkenner worden opgeslagen om het te kunnen versturen

Response from Efficy

Hi Elon, and thank you for your review. Nice to see that you benefit a bit from Efficy. Concerning your requests, I may have answer for some of them. Photos, don't forget you can use the Gallery view in your CRM, you'll see the pictures without haing to open each of them. Concerning folder, I'll get answers for you ;-) Don't hesitate to remind me, here's my address lba@efficy.com. Sorry but Ik sprak geen nederlands but English should work Talk to you soon The Efficy Team

Replied March 2022

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