--- title: "Efficy CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Efficy CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Efficy CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/efficy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Tracking Software](https://www.softwareadvice.com/crm/sales-tracking-comparison/) / [Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/) / Efficy CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/efficy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/efficy-profile/alternatives/) # Efficy CRM User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.7/5 - Value for money: 4.0/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 26 reviews (29%) - 4 stars: 44 reviews (48%) - 3 stars: 14 reviews (15%) - 2 stars: 4 reviews (4%) - 1 star: 3 reviews (3%) ### Most mentioned pros - Many features can be customised, easy to manage client's data and sale pipeline - Great options concerning data filtering. - The customer support team is always available for help and I'm so impressed by their developers. ### Most mentioned cons - Biggest issue is lack of effective cut and paste for UK addresses - post code comes before the end of the address necessitates too much typing when it could be automatically pasted in. - The crazy way it thinks you want to copy in numerous people for each task - and then have to physically de-select other users each time. - sometimes it had error, or page is not updated, or digital signature status has to be refreshed manually ## Efficy CRM customer reviews Showing reviews 1-25 of 91 (page 1). ### Dreamed of a fully-fledged, userfriendly CRM? Found it! - Overall rating: 5/5 - Reviewer: Catherine R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Clear visibility on commercial pipeline, on client touch points (360° view) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros -User-friendliness, very easy to explain to Sales people, powerful search engine and speedy responsiveness: boosts users' adoption! -Fully-fledged: it has all the features of the big ones , at a lesser cost -Limited to no IT needed, which makes it easily accessible for SMEs -More than a CRM: upload & download functions, digital documents & templates, Sales Gamification App, great Dashboarding with Cliksense... #### Cons Very little to say: project went smoothly and in a very short time frame, the Efficy team is very involved and responsive, in less than 2 months the Sales team adoption is already high. Waiting eagerly for the App!!! --- ### Efficient small to mid-size company CRM - Overall rating: 4/5 - Reviewer: Annelies D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FLuid, simple to use, easy to configure. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to deploy, many standard features that can be easily tweaked but not too many, very complete KPI module easy to deploy on your own. #### Cons Not enough thought was put on multilingual environments (given that our software was developed in France before this company merged with Efficy). #### Reasons for choosing Efficy CRM pricing, value for money, not too complicated, satisfying proof of concept with commercial team, easy to use #### Reasons for switching to Efficy CRM 1 year ago. #### Vendor response Hi Annelies and thank you for your review Ease of deployment is one nice advantage of our solutions. And concerning multilingual features, I think you're speaking about INES CRM which wasn't completely multilingual, you're 100% right. For you to know, Efficy CRM is now available in 23 languages, even with non roman alphabets. Thanks again and see you soon ;-) The Efficy Team Replied March 2022 --- ### even the very smallest can benefit from Efficy. - Overall rating: 3/5 - Reviewer: Pauline v. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficy keeps my company's contacts updated and in the right place ( I am entering accordingly otherwise it does not work). The back up service (the efficy support team) is always available and helpful.In a nutshell: I feel save , I don't need to be afraid about loosing what's professionally important to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Working alone, Efficy became my personal assistant: Efficy is my secretary who reminds me about the things I must follow up and keep an eye on. #### Cons As a small company, I've kept my Efficy simple and therefor did hardly encounter issues that I don't like. #### Reasons for choosing Efficy CRM I had use Efficy while working for a client who had implemented Efficy. #### Vendor response Thank you Pauline for this very nice review. Your review is the reason why we keep doing our job: making entrepreneurs happy and support them in their daily growth. I'll forward this message to the team :-) Replied September 2023 --- ### Review Curalia - Overall rating: 4/5 - Reviewer: Erwin V. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience is very positive. We use it mainly as CRM and workflow management to followup on our workload using tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The 360 view on your customers, the ability to select relations between the different entities. #### Cons Document management is not fluent en intuitively. You can link to all entities, still the creation of a document is complex. You need to go over the document container. #### Vendor response Hi Curalia, And a genuinely thank you for this review !! Happy to read that your global experience is very positive. Concerning your feedback on our document management feature, let us tell you that our R&D team is working on improvements that will be visible in our next edition... Stay tuned ;-) The efficy Team Replied September 2023 --- ### Great tool for team & task coordination - Overall rating: 4/5 - Reviewer: Alejandro E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Better functionality within the team, as tasks are very well distributed and there is an awareness of what everybody is working on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The agenda is its most useful tool, which allows you to create, share and allocate different tasks across different colleagues. It is my preferred tool for task distribution within my team and beyond - allowing for outstanding micromanagement. It makes a very transparent and official gadget. #### Cons The client profiles are a bit of a headache to create at first, as it does not seem very intuitive - f.ex., everything involving creating and editing links. It does improve with time, however. Having "Male" as a predetermined gender choice, thus creating a bias that is difficult to overcome if many profiles must be created in a short period of time (i.e. making it more difficult to pay attention to each time the gender is selected). Making the choice non-binary would also improve the tool overall. #### Vendor response Hola Alejandro, And thank you for your review. As you say, integration with Outlook for agenda and emails is super useful. Concerning your cons, thanks for giving us some feedback from the fields. Even if we're the first Efficy users, we can't think about everything. And I'll make sure our R&D teams get your comment on that. Co-creation is in our DNA. Thanks again The Efficy Team Replied March 2022 --- ### Efficy is more than just an application to use for CRM. Also able to improve business processes. - Overall rating: 4/5 - Reviewer: Mark K. - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Knowledge. Less independent from people / departments. Increasing speed in commercial processes. Mutual goals spread out through the company. Output more professional. Better developed marketing instrument. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The integration with your email programm. So this makes it extremely easy to store the most useful information about the companies you work with. Customers, suppliers, influencers, etc. Efficy is extremely flexible in connecting subjects (all kind of subjects) to each other in order to create a mutual insight in the matters you are dealing with. To store data is one thing, but to make information from that data is another one. Efficy enables you to extract and create views that you haven't been aware of before using Efficy. By using and defining the different opportunities, we have experienced that Efficy supports and improves different business processes. For instance a Project with different companies, and contacts, multiple internal Efficy users, requiring adequate documentation, can be well supported with different Efficy functionalities. Communication and sharing information is Always a difficult part of the working process, in all circumstances. Efficy is very helpful to close the circle. #### Cons Efficy is very flexible, it often offers many different ways to receive your goal. This makes it sometimes difficult for users to explain the steps that have to be taken. If a user gets more experienced and has the confidence in using Efficy, this flexibility becomes an asset. We have focussed on one solution in our education programm. The faster learning users were asked to take notice of this in order to avoid confusion. --- ### Good system - but frustrating automatic features slow down usage - Overall rating: 4/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Plastics - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 4 out 5 #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros On stop shop for managing all customer data , projects and sales leads. #### Cons The crazy way it thinks you want to copy in numerous people for each task - and then have to physically de-select other users each time. Biggest issue is lack of effective cut and paste for UK addresses - post code comes before the end of the address necessitates too much typing when it could be automatically pasted in. #### Vendor response Thank you Stephen for your comment. I guess it will help a lot of people to make their choice. Concerning the manual work you do, have you ever thought about using the mass update feature when you're on a list of actions? I think it could make the trick and help you save much time. Thanks again and see you soon The Efficy Team Replied March 2022 --- ### Efficy CRM provides access to your contacts, actions, projects with a link to your agenda - Overall rating: 5/5 - Reviewer: Didier B. - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered To get all information needed in a single software. It helped be get better organised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ready to use CRM with all functions included. I am giving Soft Skills training and I am working with a lot companies with different type of contact within the company (HR, project manager, Team manger, and workers). Efficy allows me to keep track of each action, meeting or training day thanks to the link and direct access to the action list and agenda. Furthermore it allows me to sort my activities within the Sales opportunity manager and the Project manger so that I can have a clear view on all my upcoming activities. I can access my database from anywhere using any king of devices (laptop, Ipad, cell phone). Not only my actual training types but the business (or private) interests of my contacts can be sorted in the Profile manager in order to send targeted emailing. There is no need to introduce too many data in the system as you can import your emails or send it directly from the application. All data can be exported in Excel, sorted directly on the screen (you can even design your own screen yourself thanks to the custom view editor). A powerful query system is also included to extract data as you wish. #### Cons There are so many functionalities that you need someone to help you explore them all. It is sometime hard to know where to find the relevant information in order to use a more complex functionality. --- ### Marketing Specialist - Overall rating: 4/5 - Reviewer: Radek S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This software creates useful overview about sales process and tracking. Great options concerning data filtering. #### Cons Sometimes there are many options possible and you have to learn how to operate the right way. #### Vendor response Hi Radek and thank you for your review. I see you've been using Efficy CRM for more than 2 years ow. You should be an expert now ;-) As you say, there are many features in our CRM. So possibilities are quite infinite. If, at some point, you're los, you can attend to one of our webinars. Just check our news section on the website and you'll see which topics we develop. https://www.efficy.com/news-type/webinars/ See you online then ;-) Thanks again! The Efficy Team Replied March 2022 --- ### simpel to use, only somethings are not so logical - Overall rating: 3/5 - Reviewer: Gerben B. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. faster in administration, to get information from the CRM, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - ist is fast, easy in dailly use, query is easy to use and the Efficy Designer is easy to use and you can make it to your one wishes. Good Customer Support #### Cons - Retirement of persons - Not easy to change the lay out - linked task user - more companies fore one person - If you want to changes easy things but it is not standard then you have to pay --- ### betaaladministratie is een puinhoop - Overall rating: 1/5 - Reviewer: Jacques V. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Ze sturen ingebrekestellingen zonder in te gaan op telefoontjes en mails waaruit blijkt dat is betaald. Daarnaast hebben ze mij overigens als een soort proefkonijn gebruikt voor een nieuw pakket zonder aan te geven dat dit eigenlijk nog niet helemaal uitontwikkeld was. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Het is een vrij uitgebreid pakket. De prijs is daarvoor over het algemeen niet heel duur. Het is een beetje low budget. #### Cons Je kunt hierover niet fatsoenlijk in contact met hen komen. Het drijft je tot waanzin. --- ### Facile a appréhender - Overall rating: 5/5 - Reviewer: Sophie P. - Verified reviewer: Yes - Industry: Program Development - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros utilisation aisée, modification des données dans chaque document possible #### Cons requete non intuitive et support client ne m'a pas rappelé suite à ma derniere demande pas d'info sur la mise en conformité par rapport aux futurs obligations de facturation --- ### mijn ervaring met Efficy - Overall rating: 4/5 - Reviewer: Elon H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. hiervoor gebruikte we verkenner. Dat werkte een stuk gemakkelijker en was overzichtelijker. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros redelijk gemakkelijk om te gebruiken documenten rechtstreeks per mail te versturen, indien mailadres ontvanger in Efficy bekend is #### Cons vooral gericht op verkoop loopt wel eens vast foto's moet je per stuk openen telefonische hulplijn is slecht bereikbaar mappen overzetten van verkenner niet mogelijk indien het mailadres niet in Efficy staat, moet het te versturen document eerst in verkenner worden opgeslagen om het te kunnen versturen #### Vendor response Hi Elon, and thank you for your review. Nice to see that you benefit a bit from Efficy. Concerning your requests, I may have answer for some of them. Photos, don't forget you can use the Gallery view in your CRM, you'll see the pictures without haing to open each of them. Concerning folder, I'll get answers for you ;-) Don't hesitate to remind me, here's my address lba@efficy.com. Sorry but Ik sprak geen nederlands but English should work Talk to you soon The Efficy Team Replied March 2022 --- ### non adapté à notre besoin - Overall rating: 2/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. cet outil était un choix de notre direction mais il y a un décalage entre une CRM indépendant et un outil tel que nous en avons besoin au sein de notre équipe commerciale pour faire des offres et des commandes #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros difficile d'intégrer votre outil d'autant que je n'étais pas demandeuse et qu'il est une contrainte supplémentaire dans mon quotidien #### Cons problème d'inter action avec notre outil habituel CEGID avec l'impératif de créer un compte d'abord dans INES avant de pouvoir faire une offre ou un suivi #### Vendor response Bonjour Christine et merci pour votre commentaire. C'est dommage que vous voyez le cRM comme une contrainte. Il devrait au contraire s'imposer à vous comme une aide quotidienne. Peut-être l'accompagnement n'a-t-il pas été fait correctement. Concernant votre besoin avec CEGID, en avez-vous parlé avec votre administrateur ou notre support ? Ils pourraient peut-être vous aider. Bonne journée L'équipe Efficy Replied March 2022 --- ### Efficy - Overall rating: 4/5 - Reviewer: Morgane H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bonne en Générale #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros La Simplicité d'utilisation et le contact facile. #### Cons Certaines choses prennent trop de temps à implémenter. J'attends toujours que mon agenda Outlook soit connecté à celui d'Efficy. #### Reasons for switching to Efficy CRM on n'est plus dans les années 80, il est temps d'arrêter d'avoir des CRM qui n'ont pas eu de rafraîchissement au niveau de leurs fontionnements ou de leurs Skin. #### Vendor response Merci Morgane pour cette review Ravie de voir que appréciez et la solution et les équipes Concernant votre synchronisation, je vais voir de mon côté si je peux faire accélérer les choses. Je ne veux pas remuer le couteau dans la plaie, mais ça vous faciliterait tellement la vie !!! Voici mon adresse si vous voulez garder un lien direct lba@efficy.com. Je vous tiens informée L'équipe Efficy Replied March 2022 --- ### Très customisable - Overall rating: 4/5 - Reviewer: Maël B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Efficy Corporate est un CRM très customisable, à la fois par paramétrage (sans connaissances techniques) mais également au travers de développements supplémentaires. De plus, l'auto-hébergement est possible et donc assure que les données client restent dans le SI #### Cons Certaines fonctionnalités sont un peu vieillissantes et parfois mal documentées #### Vendor response Salut Maël, et merci pour ce commentaire. Effectivement, les possibilités de customization de nos solutions sont un point fort hyper important. Cela nous permet de coller au maximum aux besoins de nos clients. Pour la documentation, je vais revenir vers vous pour en savoir plus. Ce sera très utile pour les prochaines versions ;-) À bientôt L'équipe Efficy Replied March 2022 --- ### betrouwbare klanteninfo gestructureerd en gemakkelijk terug te vinden - Overall rating: 5/5 - Reviewer: dirk v. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. alle klanteninfo kunnen we gestructureerd en gemakkelijk terugvinden ook de realtime overzichten zijn ontzettend praktisch #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros stabiel, flexibel pakket waarin we alle klanteninfo gestructureerd kunnen bijhouden en ook gemakkelijk terugvinden ook de realtime overzichten zijn ontzettend praktisch #### Cons drag & drop functies meer rapporten maar wordt aan gewerkt #### Reasons for choosing Efficy CRM groepsvoordeel als elk lid uit de groep met eenzelfde CRM werkt uiteraard #### Vendor response Hi Dirk and thank you for your review, Nice to read our solution makes your life easier Nice to read that our teams are reactive too, and started working on your reports See you soon Dirk The Efficy Team Replied March 2022 --- ### CRM efficace - Overall rating: 5/5 - Reviewer: Tanguy M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Organisation des informations et mis à dispo pour tous les acteurs de l'entreprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La possibilité de personnaliser facilement les champs. Les requêtes puissantes. #### Cons La partie mobile n'est pas assez avancée (pas de photos en PJ d'un historique). #### Reasons for choosing Efficy CRM Simple et interfacé avec certains outils de chez SFR Business #### Vendor response Bonjour Tanguy Et merci pour ce beau commentaire. Ca fera plaisir aux equipes de lire de tels retours !! Concernant votre remarque sur la version mobile, je transfere a notre R&D, ils sont en train de travailler sur la prochaine version et de tels retours peuvent leur etre tres utiles. a bientot L'equipe Efficy Replied March 2022 --- ### goedkoop maar weinig standaard aangeboden martech integraties - Overall rating: 3/5 - Reviewer: Xander W. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. klantcontact lossen we nu uiteraard op met efficy. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros de prijs & projectmanagement combinatie. #### Cons slechte klantenservice, weinig martech -integraties die eigenlijk standaard zouden moeten zijn. #### Vendor response Hi Xander and thank you for your comment. We highly value feedback from the field and I'll forward it to our teams. It will help us to improve. Concerning our MarTech integrations, there has been a big move lately with APSIS acquisition, a marketing automation platform. And we're planning to integrate completely this solution within our CRM. So, fasten your seatbelt, it will rock. Thanks again and keep you posted The Efficy Team Replied March 2022 --- ### Bon rapport qualité / Prix - Overall rating: 4/5 - Reviewer: Alexis R. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gains de temps sur les proposition commerciale #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Produit simple d'utilisation, support très réactif #### Cons Un point d'amélioration pour être mis sur la gestion de stock #### Vendor response Bonjour Alexis et merci pour la review Super de voir que vous soulignez la simplicité d'utilisation et la réactivité de nos équipes Support !! Sur la gestion des stocks, j'en prends note et transmets à notre équipe R&D. N'hésitez pas à m'en dire plus en DM lba@efficy.com pour orienter leur réflexion. Nous adorons avoir ce type de retour terrain à nous mettre sous la dent. Ça alimente grandement nos réflexions !! Merci encore L'équipe Efficy Replied March 2022 --- ### Base de données - Publications - Overall rating: 4/5 - Reviewer: Laurence B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros La fonctionnalité publications, très simple d'utilisation, la rapidité d'action. Maintenant, je n'utilise pas encore le programme à 100% #### Cons La base de données est tellement grande que lorsque l'on fait une recherche si on n'est pas assez précis, il y a beaucoup de résultat #### Vendor response Merci Laurence pour ce commentaire qui fait plaisir à lire !!!! C'est top de voir que vous appréciez la solution. Pour vous aider dans votre montée en compétence, je vous recommande de suivre la page webinars de notre site web. https://www.efficy.com/fr/news-type/webinars-fr/ Nous organisons régulièrement des présentations de mise à nouveau sur des sujets précis. à bientôt en ligne alors ;-) L'équipe Efficy Replied March 2022 --- ### Simple d'utilisation, fonctionnalités limitées - Overall rating: 3/5 - Reviewer: Alexandre K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 2/5 #### Pros Facilité d'utilisation, navigation simple entre les menus #### Cons Customisation très limité, modules natifs KPI et marketing en retard sur les concurrents, peu ouvert aux applications tierces #### Vendor response Merci Alexandre pour cette review Je dois avouer être un peu surprise par votre commentaire mais je vous propose d'essayer de trouver une solution ensemble. Les possibilités de personnalisation et l'ouverture de nos solutions sont normalement deux de nos avantages. Je vous propose de prolonger cet échange directement à l'adresse lba@efficy.com. Bonne journée L'équipe Efficy Replied March 2022 --- ### Very good upgrade from Winris - Overall rating: 4/5 - Reviewer: Daniel H. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We are working with Efficy since 4 months as replacement of Winris. Much easier in use and specially the cloud environment works very well for us. We are looking for more functionality while Efficy offers a lot but we have to decide what we want to ad to our formal format. The people behind Efficy are very helpful and dedicated to help us find our way in the new system. When there is an issue the helpdesk will give you all efforts to give a solid solution. When we know all features and work with the system some more months all the ranking stars will probably be full. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Efficy is more powerfull than a standard CRM - Overall rating: 4/5 - Reviewer: Luc B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Many to many relations is positively impressive, it can really help you to find the right information at the right place. --- ### Efficy is a great company! Good tools en people :-). - Overall rating: 5/5 - Reviewer: Stefan K. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficy is a great company! Good tools en people :-). Efficy makes our sales work much easier, because the tool is delivering us key-insights. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/efficy-profile/reviews/?page=2) --- Efficy CRM Reviews, Pros and Cons - 2026 Software Advice