eGain Knowledge Hub

Top-rated artificial intelligence knowledge management software - Rated #1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. - Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems - Named 2022 KMWorld Readers’ Choice Award Winner eGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answ...