# eGain AI Knowledge Hub Software Reviews, Demo & Pricing - 2026 > Review of eGain AI Knowledge Hub Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/alternatives --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / eGain AI Knowledge Hub Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # eGain AI Knowledge Hub 2026: Benefits, Features & Pricing Wondering if eGain AI Knowledge Hub is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview eGain AI Knowledge Hub No reviews yet Pricing Pricing available upon request ### About eGain AI Knowledge Hub Top-rated artificial intelligence knowledge management software - Rated #1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. - Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems - Named 2022 KMWorld Readers’ Choice Award Winner eGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently. It empowers all contact center agents and customer-facing staff to solve customer queries with personalized answers and conversational guidance. The solution is embedded with a patented AI reasoning capability that enables the knowledge system to guide customers on the knowledge help portal and... agents in the contact center through an interactive Q&A session. With this approach, the user is assured of getting to the right answer to their issue or to the next step in a decision-making process. It enables automation of conversations through the knowledge-powered bot or virtual assistant. A bot especially designed for agent assistance proactively monitors agent conversations with customers on the agent desktop to provide contextual guidance and tips while the customer is on the line. It unifies in it many knowledge management (KM) tools. It includes comprehensive content creation and management capabilities, personalization, multiple search methods to get to the right answer, reporting, knowledge base that is centralized, omnichannel, and multilingual. It comes with out-of-the-box, pre-integrated, and certified connectors for embedding knowledge capabilities in desktops of leading CRM applications such as Salesforce, SAP, Microsoft Dynamics etc. and CCaaS platforms such as Genesys Cloud, Five9, Talkdesk and many others. And crucially, it has reporting features that allow continuous monitoring of knowledge usage and agent productivity. The software also benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers Sign Up today for a Risk-Free Pilot: No paperwork, no catch. Innovation in 30 days. https://www.egain.com/risk-free-trial-customer-engagement-software/ Wondering if eGain AI Knowledge Hub is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## eGain AI Knowledge Hub User Interface ## Popular eGain AI Knowledge Hub Alternatives Main Product eGain AI Knowledge Hub No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [UseResponse](https://www.softwareadvice.com/live-chat/useresponse-profile/) 4.6 [(36)](https://www.softwareadvice.com/live-chat/useresponse-profile/#reviews) Ratings Breakdown - 4.72Ease of use - 4.57Value for money - 4.75Customer support - 4.52Functionality Pricing Starting at $124.00 per month Get Price ## eGain AI Knowledge Hub Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eGain AI Knowledge Hub Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of eGain AI Knowledge Hub Activity Dashboard Activity Tracking Alerts/Notifications API Chatbot Communication Management Configurable Workflow Content Library Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Decision Support Document Storage Drag & Drop Drag & Drop Editor Email Alerts Feedback Management File Management Full Text Search Generative AI Knowledge Base Management Knowledge Management Live Chat Mobile Alerts Mobile Interface Multi-Language Pre-built Templates Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Rich Text Editor Search Single Sign On Social Media Integration SSL Security Tagging Templates Third-Party Integrations User Management Web Notifications Website Integration Widgets Workflow Management WYSIWYG Editor ## eGain AI Knowledge Hub Integrations Five9 Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Avaya Spaces Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review See all 7 integrations ## eGain AI Knowledge Hub User Reviews No Reviews Yet Be the first to review eGain AI Knowledge Hub ## Other Top Recommended Knowledge Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (732) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **4** times Stuck Between Options? Our experts can help you compare eGain AI Knowledge Hub with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice