eGain Suite

The eGain suite helps businesses connect, solve and optimize customer engagement like never before. The eGain digital customer engagement suite comprises three hubs, the Conversation Hub - a super-set of the chat, messaging, and digital channels, the Knowledge Hub that includes knowledge for self-service and knowledge for contact centers and agents, and the Analytics Hub, each with a rich set of AI-powered apps, all leveraging common services and a modern user experience. Powering these hubs and apps is the eGain composable experience platform, an open, secure and scalable platform with a rich set of capability dots that can be configured and connected for use cases, to deliver effortless experiences and smarter automation. Together, they provide the digital-first exp...