GREAT EXPERIENCE - the support is EXCELLENT - I have had terrific luck with Eldermark and the help we have needed. I would highly recommend this product to anyone looking for a good Assisted living program. I have worked with eldermark for 8 years now and am extremely happy! Thanks for keeping this product so up to date.

This product is extremely user friendly. Once you learn your way around the program it's great to make corrections or add or subtract any information that is incorrect. There are good blocks in place so only those who have access can make pertinent changes. The product works well at the facility for the nursing staff and for the Office in the accounting area. I would highly recommend this product.

It would be terrific if you could put in notes on a resident chart that would auto pop up when you go into the chart - things you need to remember moving forward, lets say I have a resident who is getting something as a free service for just specific dates and I need to remember this. It would be perfect if we could put in the note someplace then when the record comes up, that note pops up to remember the item - One other thing, we have 14 facilities, if we could search a resident name over all the facilities instead of having to go into each facility to search it would be a time saver.

Overall, its been great working with Eldermark and their team. We find more and more uses for the software everyday, but mainly use it for Marketing management and Resident Charts.

Being the person that does almost all the installation, training and follow-up tech support on the software at are corporate office, I can tell you that I have worked in every area of the software. From entering in prospects and moving in a resident to setting up new users, I have done it all. Eldermark has been a dream to work with, user-friendly for all types of employees, excellent customer service and my support team are always available with the answers I need. The IT team is always working with me on upgrades, personalization of their tools and just overall support of the software. Their top management is even willing to step in and be a part of the team, they seem very involved with the day to day. To me customer service is the most important thing, everything else is trivial and can be worked thru.

The only thing that we are really struggling with this, is not being able to do some kind of live or alert charting that can be accessed anywhere. With so many of our staff working at multiple locations, it would make it alot easier to be able to review any chart updates from anywhere.

I have worked with Eldermark for 20 years so it has been a work in progress, building relationships, and sharing experiences. I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected. Eldermark and Ecumen can work together to come to a common ground on requests. I have had times where I think Eldermark has not explored the needs of their clients enough and sometimes seems to wait for the user to ask where certain things are. Examples: AL Licensure 8/1/21 Not prepared to create a lease, SA, and additional addendums with a full electronic signature. The e-signature that was there was not fully functional. Not prepared to add the new MN Client Rosters until we asked. They are ready now and in use. We always have had lots of assistance when we reach out. [SENSITIVE CONTENT] have been wonderful to work with. We can be honest and respect what we share.

The eMar is user-friendly and offers lots of options. The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner.

It is a deficit that Service Minder is not web-based. The user interface is antiquated because of it and certain functionalities can't be used. Download documents in the lease setup which creates users to have to use a partial paper process.

I enjoy working with them, and the customer service has always been excellent

Intuitive, scalable, and accessible for all users

Remote application can be wonky sometimes, slow to connect

Overall, working with Eldermark has been a great experience! Staff are knowledgeable, helpful, professional, but easy to work with.

The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great. Things are straightforward. There are little glitches and unscheduled downtimes and when there is one, it is fixed or addressed quickly.

That it is not web based. Finding customizations in user set up roles can be hard to navigate.

Eldermark has been a huge time saver for our company. It has so many awesome functions. Pretty much if you can think it, Eldermark has a way to make it happen. They are always improving on the user experience. We have been very happy with the software and are adding new modules to our company from them! !

Everytime I think of something that could be added for ease of use, I contact the company and normally they already have a way to do it and are able to show me how its done!

I have used the program for many years and I have seen the software become more "user-friendly and appropriate for the assisted living-memory care settings. I have trained many nurses on the program and because it has a strong intuitive aspect of the software, the training is quite easy, even for nurses who are naïve to the program.

The comprehensive ability of the software : assessments, care/service planning, medication management and the ease of use of the software.

I'd like to be able to customize the software more easily depending on state regulations and compliance requirements - specifically with the assessment documents.

Easy to learn and train staff at facility

Cost. Not web based. Only server based. Difficult to access remotely

Eldermark has been easy to work with and have always been professional, courteous and very helpful

The software is very easy to use and to train new people to use

I wish both the generic and brand names would appear or allows us to enter. Some reports have to be created, I wish there was an easier way to pull them

The convience - able to access Eldermark on many different devices

I have been very satisfied with your product and the vendor's.

Exceptional - highly recommend

I love that there are modules to cover most areas of operations and that they are all integrated. Data is made useful through widgets on their dashboard website. Training & customer service is the best I have ever experienced.

The billing midwife is difficult to learn.

Eldermark is top notch and their customer service is above and beyond!

Eldermark was specifically created for Assisted Living facilities so unlike other products that have tried to adapt to make their product work for AL - Eldermark is the real deal!

The software is not 100% web based although many features, like the main dashboard, can be accessed via the web for a quick over view of the facility.

From nursing to billing to sales this software works well. Cohesiveness between the different areas is easy to use.

It took a little while to figure out the electronic narcotic record keeping. The medication count between the medication order, actual pill count & the shift2shift counts are often needing to be adjusted for accuracy.

It covers almost every aspect of a company's business. Great tool to support state regulations.

Would like the ability to add program activities per resident, specific questionnaire for staff to complete, and more forms when required. It isn't easy to add sections. One must call support.

It is a solid app but it needs more usability and needs to be more user friendly.

Functionality in simplicity. A decent gui meaning everything that is... accessible in thee app is easily acessable.

It is not user friendly.Not customizable. It would be nice to resize it so you can fit more residents on the screen so you don't have to scroll if you don't want to. Time is important when passing medications. You dont have thee option look at an actual mar when you need to be able to relate information on a client medication schedule when they want to know. You only get to see what medication are due in a current time period and once a med is passed you can't go back and see what you gave it could be dangerous if a mistake was made. You can't search a total database of residents or clientele on those whom have meds due. This is very frustrating for a number of reasons you may need that info. It needs an offline mar in case networks are down.

ok,

The reports, documentation, all found in one area

narcotic counts and zeroing out narcotics when resident has been discharged due to expiration of resident.

Very good really liked our product person

The reports and functionality of the platform

Not having the ability to access through the cloud

The software is easy to learn and easy to install. Great support help. This product helped my company saved money and made the work of my employees great. We are currently using point of care and we capture data that got lost in the paper. We also learn to use our time more effectively by not having to enter data anymore, as point of care connects smoothly to Eldermark and makes the billing process great. Overall, it's a great product.

I do not have any negative thoughts around the product or the vendor.

Eldermark provides excellent software representatives that are always willing to troubleshoot and train as needed. I am impressed with Eldermark's ability to keep me up to date on new features and partnerships with third party add-ons. The billing module automates sending resident billing each month which saves valuable time.

We would love to have the ability to set annual fee reminders or auto billing for annual fees.

Support walks you through live support. Which is very helpful since it takes too many steps

Very outdated, lacks convenience. Too many steps to do one simple task

Their customer service. They are very knowledge back and friendly.

My only complaint is how it will kick us out sometimes.