ELEAD1ONE Software


 

ELEAD1ONE is a cloud-based customer relationship management (CRM) platform specially designed for small, midsize and large auto shops. It also caters to automotive dealer groups, franchised and independent dealerships. Primary features include contact management, lead management, call record tracking, car dealer desking, reporting and analytics.

ELEAD1ONE helps users integrate the sales, marketing and service operations of a company. It allows automobile retailers to view analytics and reports provided by the software. Other features include equity data mining and inventory management. ELEAD1ONE offers integration with communication channels, online marketing solutions, dealership management systems and more.

Pricing is subscription-based. Windows, Mac and Linux operating systems are supported. Mobile applications for Android and iOS devices are available. Support is offered via phone and email. Other support options include an knowledge base and FAQs.

 

ELEAD1ONE - ROI report
 
  • ELEAD1ONE - ROI report
    ROI report
  • ELEAD1ONE - Purchase details
    Purchase details
  • ELEAD1ONE - Add prospect
    Add prospect
  • ELEAD1ONE - Add vehicle
    Add vehicle
  • ELEAD1ONE - Customer info
    Customer info
  • ELEAD1ONE - Menu
    Menu
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

49 Reviews of ELEAD1ONE

Showing 1-20 of 49

 

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Jack from Nashville Toyota North

July 2018

July 2018

Efficient Automotive CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Elead has allowed my business to connect with our customers, with many tools of follow up available. Simple to use for the majority of our team.

Pros

Easy for new users that do not need high functionality. Robust reporting features. Able to connect multiple stores through the same dashboard.

Cons

The interface seems quite dated. Some ease of use function missing. There are several products that should be built in but are an extra charge. Customer service is slow, and not available at all hours that the automotive industry requires.

Review Source: Capterra
 

John from Paulding Chrysler Dodge Jeep RAM

June 2018

June 2018

The Elead system is a great CRM tool which allows me to carry our my daily functions.

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It is a great customer database and allows me to review our customer's profiles whenever required to do business.

Pros

It is user friendly and allows you to provide detailed information for each of your customers. As a member of the Internet Sales team, I use the system daily and it allows me to enter as much information as I require for our customer.

Cons

I never received the proper training, so I do not know how to utilize all of the system features. There are so many things you can do with the system, but I am limited due to lack of training.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: June 2018

June 2018

 

Thank you for taking the time to review ELEAD1ONE. We definitely appreciate your kind words and are happy you have had a positive experience utilizing it.

Our training and support team will be in touch with you to schedule a time, which is convenient for you and your team, to provide the proper training to better use all the tools and features.

 

Tory from Waxahachie Ford
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

It is such an easy system to navigate.

Ease-of-use

Functionality

Product Quality

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Pros

It makes it easy to keep up with customers. I like that I can customize my file to customers needs.

Cons

I have several delays a day. I also get logged off a lot during my work day. I also wish finding prospects was easier.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: June 2018

June 2018

 

Thank you so much for taking the time to review ELEAD1ONE. We're happy to hear we've been able to help make things easier for you when keeping up with customers.

Our support team is available to assist you regarding your concerns and find a solution to improve your overall experience.

 

Armando from Lithia Group

June 2018

June 2018

I feel very helpful with the system

Ease-of-use

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Pros

I like the fact that you're able to scan the customers license and get all their information, same thing with the trade in, is a tool that we need to expedite things and be more effective

Cons

Well like anything else, it takes time to get used to it to be able to navigate on it but the more you use it the better you get and the more familiar it becomes

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: June 2018

June 2018

 

Thank you so much for taking the time to review ELEAD1ONE. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business.

Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

 

Wrenne from Landers Mclarty DCJ
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Overall Elead1 has been helpful and easy to use. It's an easy way to maintain your data base.

Ease-of-use

Functionality

Product Quality

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Pros

The ease of planning your customers visits, staying in control of who to call back and when without missing a beat.

Cons

If I had to think back over the last 12 months nothing I can complain about that could not be handled directly by our rep.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: June 2018

June 2018

 

Thank you so much for taking the time to review ELEAD1ONE. We're happy to know that you have been so pleased with ELEAD1ONE and your specific rep.

 

Jerry from Randal Auto Sales
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great software for a bigger lot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I can easily access appointmets and people i need to call, and if for some reason i'm busy I know someone will call the customers at some point that day.

Pros

Elead is great if you have a lot of inventory and clientele. The call center makes sure to call people and scheduled many appointments. They also write descriptions of what happens in the calls. There is a great calendar that organizes you day and shows your appointments. for Smaller lots its a great tool but you might be wasting you money if you don't generate a lot of internet leads.

Cons

After the call center calls them they don't call again. I wish the descriptions were a little more in depth. I also would like to see when they called as in the time and the day that way i'm not guessing.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: June 2018

June 2018

 

Hello, Jerry.

Thank you so much for taking the time to review ELEAD1ONE. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. As always, our support team is available if you ever have any questions or need anything.

 


June 2018

June 2018

A powerful tool that performs well and does as it is supposed to do. Can feel antiquated at times.

Ease-of-use

Functionality

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A great tool to organize and track our customer base, that also lets us reach out to them with efficient tools that tracks interactions and responses very well. Also provides great reporting tools that helps show what is really going on in the business.

Pros

Robust, powerful tool that does what it is meant to do, and does it well. Is an excellent tool for all departments within the company and is an integral part of or business.

Cons

The layout feels antiquated and it can be difficult to find something that you don't usually do. A few features feel like they have a very precise way they need to be done, and if you stray off that path, things will go wrong.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: June 2018

June 2018

 

Thank you for taking the time to review ELEAD1ONE! We certainly appreciate your time and feedback.

Our support team is available to work with you directly if you ever have any questions or would like to schedule any walkthroughs regarding features and tools.

 


April 2018

April 2018

Easy to use CRM but outdated mobile app and equity tool.

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Pros

Easy to use CRM. 7 day support line. Relatively cheap and they will waive all upfront and trainer costs with a contract.

Cons

Equity tool does not pull accurate balance to maturities or payoffs. It is light years behind competitors. phone support is a joke, they give you a ticket # and never call you back. Being a company located in Georgia, it seems their sense of urgency in resolving issues is next to zero.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: April 2018

April 2018

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

 

Sandra from Automotive

April 2018

April 2018

Elead One is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

What I find that we like most about the Elead One system is that it offers so many features and the company is constantly updating their products to stay current with the industry.

Cons

What I like least about using the Elead One software is that sometimes they update things that are working just fine and the updated version is not an improvement over what they had prior.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: April 2018

April 2018

 

Hi, Sandra.

Thank you so much for taking the time to review ELEAD1ONE. It's no secret that our number one goal is to provide the best customer experience possible. Don't hesitate to reach out to us if you ever need anything or have any questions or suggestions.

 


April 2018

April 2018

The ease of use of the software is great.Always on top of everything.

Ease-of-use

Functionality

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Pros

The ease of use and the support is great.They are always there to make it right and do it in a timely manner.

Cons

Sometimes it gets slow,but I think this is due to their growth and use of outside vendors. The vendors also due a very good job of keeping everything up and running.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: April 2018

April 2018

 

Good morning! Thank you so much for taking the time to review ELEAD1ONE. That means a lot to us, truly.

We strive to always provide a product and service that meets the needs of our customers. That's why the experience you have with ELEAD1ONE matters so much to us.

If you ever need anything, don't hesitate to connect with our support team.

 

Jennifer from Ahl Dealership

March 2018

March 2018

Our dealership has used this and it is a decent product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Lets us keep track of our leads and conversations with customers. The support team is helpful as well, which is a plus!

Cons

You just have to learn how to use the product and don't be afraid to ask for help. When we have reached out to support, they've been helpful

Review Source: Capterra
 

Victoria from Crown Automotive Group

March 2018

March 2018

Customer feedback we receive is really good. It's a great CRM tool!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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Pros

I like the Email Marketing platform the most. It helps us keep in touch with our customers/prospects.

Cons

As with most CRMs, documentation is always a task for sales people so this would be the least liked feature - BUT a necessity!

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: March 2018

March 2018

 

Thank you for taking the time to review ELEAD1ONE, Victoria! We appreciate your feedback and constantly strive to improve our service and support.

Please reach out to us if you have any questions, need support, or would like to provide additional feedback.

 


January 2018

January 2018

Dated interface but functional

Ease-of-use

Functionality

Product Quality

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Pros

The search functionality was quite powerful, able to give you as broad or as specific as a topic as you needed. The built in emails was also a great way to keep track of conversations without having to do any more work in keeping a data log.

Cons

We had an issue with the servers going down sporadically, which could cause delays in customers getting what they needed. The interface was dated as well, which is a personal dislike.

Review Source: GetApp
 

Ben from City Auto Mall

November 2017

November 2017

Great Product and Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We're currently getting an account setup with these guys and I have to say it blows our current CRM away. Awesome features!

Cons

Cost is a little higher due to them being family owned and operated but I dont see that as a bad thing.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Hi, Ben! Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Stewart from Fischer Honda
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Very frustrating. Product has a lot of features, but design is awkward.

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Support

Offers some coordination of sales consultant and management. Tracks sales.

Pros

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

 

Jamie from Maxie Price Chevrolet
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I feel it is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

I am able to see the activity of the showroom floor, as well as the activity of the sales staff. It makes it really simple to followup with our customers.

Pros

being able to see customer info with ease. I like that I am able to see their service relationship history as well as their sales relationship history.

Cons

more error on our part, there are many duplicate entries. I wish it would alert our sales team that they are putting in duplicate info, so that they can choose to merge or abort entering all together.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Marlene from Century Buick GMC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great work tool

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

Makes my daily work day very easy.

Pros

Easy to navigate, create reports and search for customers, equity and previous purchases. The desk log functionality is fantastic and I really like it.

Cons

Ebroshure pictures on new vehicles are showing as New Arrivals. They need to remove the new arrival pictures.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Elaine from McGovern Automotive Group

August 2017

August 2017

Easy to use as an administrator as well as training a user

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

It is easy to administer as well as easy to train the most novice user to use successfully. Everything that you need when working a customer is right where you expect it to be. I also like that we have been able to customize so much to fit our company's needs and selling style.

Cons

While customizing it can be a little bit glitchy while getting the custom settings just the way we want them. But it has all worked out in the end to be what I was looking for.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

John from Don Jenkins Automotive Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

you will not find a more complete CRM tool, it does everything... from start to finish...

Ease-of-use

Functionality

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Ease-of-use
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Support

I know what and when my sales teams are doing during their day to day work to desking the deals.

Pros

There is not enough room in this block to list all the benefits of using the elead1 crm. from working leads to the showroom follow up, every dealership can create a custom workflow for every kind of follow up, there is no better CRM tool on the market

Cons

sometimes it takes too long to get some issues resolved.. usually when it requires a software change request. getting forms implemented also takes too long..

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Jessica from (Current) V-Soft Consulting

May 2017

May 2017

Simple to use, but very dated interface

Ease-of-use

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Product Quality

Ease-of-use
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Pros

It's easy to perform searches, look up information, and more. My personal favorite part of when I used it was the ability to fill in a credit application for a customer in their profile as well as the integration with our website.

Cons

It was ugly. Very, very ugly. Also, from what I remember the email system was a bit clunky and emails were sent from a generic email address (hopefully this has been changed in the time since I've used it!)

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.