ELEAD1ONE Software


ELEAD1ONE is a cloud-based customer relationship management (CRM) platform specially designed for small, midsize and large auto shops. It also caters to automotive dealer groups, franchised and independent dealerships. Primary features include contact management, lead management, call record tracking, car dealer desking, reporting and analytics.

ELEAD1ONE helps users integrate the sales, marketing and service operations of a company. It allows automobile retailers to view analytics and reports provided by the software. Other features include equity data mining and inventory management. ELEAD1ONE offers integration with communication channels, online marketing solutions, dealership management systems and more.

Pricing is subscription-based. Windows, Mac and Linux operating systems are supported. Mobile applications for Android and iOS devices are available. Support is offered via phone and email. Other support options include an knowledge base and FAQs.



66 Reviews of ELEAD1ONE

Overall rating

4.50 / 5 stars

Filters:

Showing 1 - 20 of 66 reviews

January 2019

Shira from ig burton

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

great new addition to our dealership

Pros

I love that after I email a customer in regards to anything as soon as they open up the email I am able to get a notification in regards to it.

Cons

Sometimes the timer does not stop once you complete a lead.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied January 2019

Thank you for your feedback, Shira. It is definitely appreciated and helps us continue to improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know.

January 2019

Debra from Ford - Lincoln

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent for sales, service, and all aspects of customer services.

Pros

Ease of use, great way to set reminders and follow up with sales staff.

Cons

nothing , it is easy to use and the functionality is great!

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied January 2019

Thank you so much for taking the time to review ELEAD CRM, Debra. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable and make your day-to-day easier. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

December 2018

Debra from Ford Dealer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

The Car Business second hand man or woman!!

Great tool and can customize for me and my sales abilities.

Pros

Eleads is a great tool for car dealers, it can be customized for each sales person or service to be your best friend. If you do not use its your loss, as it reminds you of the most important of customer service!!! Love it!! Use it daily.

Cons

Sometimes customers service falls short but overall a great tool!

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues with support, but your honest feedback helps as as we work to improve. As always, please let us know what we can do to provide better support or if you have ideas for how our products and service can be improved.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Switched from Reynolds

Not bad but there are growing pains because of the fast growth. Customer support can lag behind a bit

Pros

We looked for a Reynolds alternative and saved money without loss of function

Cons

The texting platform needs some work. Now they are bought up by CDK so we will see if there are changes

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues with our texting platform, but your honest feedback helps as as we work to improve. As always, please let us know what we can do to provide better support or if you have ideas for how our products and service can be improved.

November 2018

JENNFIER from NEW SMYRNA CHRYSLER

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

ELEADS SURVEY

WE HAVE BEEN USING FOR APPROXIMATELY 2 YEARS AND IT HAS REALLY HELPED TRACK APPOINTMENTS AND CUSTOMER INFORMATION

Pros

THIS SOFTWARE IS EASY TO USE. I LIKE THAT IT SAVES ALL OF THE CUSTOMERS HISTORY OF REPAIRS

Cons

I DO NOT LIKE THAT YOU CANNOT BLOCK OFF TIME IN 30 MINUTE INTERVALS.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thank you so much for taking the time to review ELEAD CRM. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

Simple to use

Pros

Mobile tablet view is solid. Ease of use

Cons

Task are not easy to find in mobile and tablet view.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thank you so much for taking the time to review ELEAD CRM. We are happy to hear that you find the mobile tablet view to be solid and the system itself easy to use. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

November 2018

Travis from Mankato Motors

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Elead 1 one is helpful

I use it everyday and the functionality of it for what I use it for is very easy to understand.

Pros

I like the ease of seeing daily, weekly and monthly follow up phone and emails for my customers.

Cons

I think that are some products that should be included, but are an extra charge. Otherwise, nothing really.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thank you for your feedback, Travis. It is definitely appreciated and helps us continue to improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know.

August 2018

Daniel from Dorsett Automotive

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great CRM Tool

Pros

Excellent Desking Tool
Easy of Use
Great Training

Cons

To many reports
Better best practices
More monthly interactions with Account Rep.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thank you so much for taking the time to review ELEAD CRM. We are very happy to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. Don't forget, we do offer resources and training opportunities if you or your team would like to navigate the reporting options more efficiently and you can always request to speak with your dedicated account rep more frequently.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Best CRM in the industry

Great company, great people, best CRM in the industry.

Pros

It functions as you'd expect and it's highly customizable.

Cons

There are a lot of antiquated functions that accomplish the same goal which makes limiting user access a pain to manage because there are so many loopholes to dodge accountability.

It needs more active-management capabilities instead of relying on manual reports i.e., pop-ups for Manager to Review approvals.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thank you so much for taking the time to review ELEAD CRM. It is definitely appreciated and helps us continue to improve our services and support provided. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

August 2018

Jason from Emerling CDJR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Quality functional CRM

I have used elead for years and I like it because it just work and it breadcrumbs every interaction with a customer. Nothing is lost or forgotten!

Pros

Elead is a great tool and most importantly it prevents us from losing track of customers and gives us a great system to keep in touch with them.

Cons

The only negatives are some nagging setup issues one of which is a disconnect with our DMS where salespeople are getting dropped and customers are incorrectly becoming orphans.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied December 2018

Thank you so much for taking the time to review ELEAD CRM, Jason. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business overall. We are sorry to discover the difficulty you've had with some setup issues. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

August 2018

Lindi from Peterson BMW

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

elead

Pros

Easy to navigate. I can call anytime and get my answers if I need something.

Cons

I dont know other software to compare...

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied September 2018

Thank you for your feedback, Lindi. It is definitely appreciated and helps us continue to improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Very Awesome

Pros

Friendly and user efficient system. i love them

Cons

sometimes the system can be sticky and goes down quite often

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied September 2018

Thank you for taking the time to provide your feedback. We are happy to hear your overall experience has been positive. However, our support team is always available to assist you should you ever need it.

August 2018

Angela Bowder - from Angela's Salon

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Nice System Overall

We have been with eLead over 2 years and very happy with how the system has helped us. Look forward to how they continually evolve.

Pros

Very easy crm to use. Training is great.

Cons

Like anything else, need to hold people accountable to input data, cross off tasks, read reports. Lot of little errors and the mobile app is something to be desired.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied September 2018

Hello, Angela. Thank you for taking the time to provide your feedback. It is feedback like yours that enables us to continually make improvements and help ensure your experience is a positive one.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

CRM

Great experience

Pros

I really like the app for your phone. You can use it while doing a lot up

Cons

It doesn't combine leads when they come in through the internet

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied September 2018

Thank you for your feedback and we are happy to hear you enjoy using our smart device app. It is feedback like yours that enable us to put more emphasis in certain areas when developing new features and tools, or improving existing ones.

July 2018

Cary from Mankato Motors

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Elead a good crm tool

Pros

Great way to keep track of customer's and keep notes to help with future interactions. Good support from the company and Greg does a great job going over the ins and outs of the program.

Cons

Has glitches at time where it adds multiple task for the same customer.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied September 2018

Hello, Cary. Thank you so much for providing your feedback and experience using the CRM tool. We would appreciate the opportunity to work with you to resolve the issue you seem to have on occasion with multiple tasks being created. We'll be in touch.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

July 2018

Helpful Performance Managers

Pros

Once you are trained, it is easy to navigate. If we ever need help, our performance manager is available and will go beyond what we asked for.

Cons

Some reports are not accurate if you've been using it for a while. There are recommended ones marked but it can sometimes be confusing. It would be good to clean out the ones we should not use.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied September 2018

Thank you for taking the time to provide your feedback. We are pleased that you have a good relationship with your performance manager. Our support staff are always available to assist with anything you need.

July 2018

Justin from Mankato Motors

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very Simple Smooth System

A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

Pros

We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

Cons

Lot of little breaks, things not syncing up etc...

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied August 2018

Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support. If there is ever anything we can do to improve or make your experience better, please let us know.

July 2018

Jack from Nashville Toyota North

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Efficient Automotive CRM

Elead has allowed my business to connect with our customers, with many tools of follow up available. Simple to use for the majority of our team.

Pros

Easy for new users that do not need high functionality. Robust reporting features. Able to connect multiple stores through the same dashboard.

Cons

The interface seems quite dated. Some ease of use function missing. There are several products that should be built in but are an extra charge. Customer service is slow, and not available at all hours that the automotive industry requires.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied August 2018

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products and service can be better.

June 2018

John from Paulding Chrysler Dodge Jeep RAM

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The Elead system is a great CRM tool which allows me to carry our my daily functions.

It is a great customer database and allows me to review our customer's profiles whenever required to do business.

Pros

It is user friendly and allows you to provide detailed information for each of your customers. As a member of the Internet Sales team, I use the system daily and it allows me to enter as much information as I require for our customer.

Cons

I never received the proper training, so I do not know how to utilize all of the system features. There are so many things you can do with the system, but I am limited due to lack of training.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied June 2018

Thank you for taking the time to review ELEAD1ONE. We definitely appreciate your kind words and are happy you have had a positive experience utilizing it. Our training and support team will be in touch with you to schedule a time, which is convenient for you and your team, to provide the proper training to better use all the tools and features.

June 2018

Tory from Waxahachie Ford

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

It is such an easy system to navigate.

Pros

It makes it easy to keep up with customers. I like that I can customize my file to customers needs.

Cons

I have several delays a day. I also get logged off a lot during my work day. I also wish finding prospects was easier.

Response from ELEAD1ONE of Data Software Services, L.L.C.

Replied June 2018

Thank you so much for taking the time to review ELEAD1ONE. We're happy to hear we've been able to help make things easier for you when keeping up with customers. Our support team is available to assist you regarding your concerns and find a solution to improve your overall experience.