ELEAD1ONE software


61 reviews(4.5/5)
61 reviews(4.5/5)

ELEAD1ONE is a cloud-based customer relationship management (CRM) platform specially designed for small, midsize and large auto shops. It also caters to automotive dealer groups, franchised and independent dealerships. Primary features include contact management, lead management, call record tracking, car dealer desking, reporting and analytics.

ELEAD1ONE helps users integrate the sales, marketing and service operations of a company. It allows automobile retailers to view analytics and reports provided by the software. Other features include equity data mining and inventory management. ELEAD1ONE offers integration with communication channels, online marketing solutions, dealership management systems and more.

Pricing is subscription-based. Windows, Mac and Linux operating systems are supported. Mobile applications for Android and iOS devices are available. Support is offered via phone and email. Other support options include an knowledge base and FAQs.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

61 Reviews of ELEAD1ONE

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  • JENNIFER from NEW SMYRNA CHYRSLER

    Number of employees: 51-200 employees

    September 2018

    ELEAD1ONE review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The convenience and ease of making appointments makes my job so much easier

    Cons

    I do not like that the software does not automatically close off appointment scheduler when schedule is full.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Dorsett Automotive

    Number of employees: 51-200 employees

    August 2018

    Great CRM Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent Desking Tool
    Easy of Use
    Great Training

    Cons

    To many reports
    Better best practices
    More monthly interactions with Account Rep.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Best CRM in the industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great company, great people, best CRM in the industry.

    Pros

    It functions as you'd expect and it's highly customizable.

    Cons

    There are a lot of antiquated functions that accomplish the same goal which makes limiting user access a pain to manage because there are so many loopholes to dodge accountability.

    It needs more active-management capabilities instead of relying on manual reports i.e., pop-ups for Manager to Review approvals.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from Emerling CDJR

    Number of employees: 11-50 employees

    August 2018

    Quality functional CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used elead for years and I like it because it just work and it breadcrumbs every interaction with a customer. Nothing is lost or forgotten!

    Pros

    Elead is a great tool and most importantly it prevents us from losing track of customers and gives us a great system to keep in touch with them.

    Cons

    The only negatives are some nagging setup issues one of which is a disconnect with our DMS where salespeople are getting dropped and customers are incorrectly becoming orphans.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lindi from Peterson BMW

    Number of employees: 501-1,000 employees

    August 2018

    elead

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate. I can call anytime and get my answers if I need something.

    Cons

    I dont know other software to compare...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    September 2018

    Thank you for your feedback, Lindi. It is definitely appreciated and helps us continue to improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know.

  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Very Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Friendly and user efficient system. i love them

    Cons

    sometimes the system can be sticky and goes down quite often

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    September 2018

    Thank you for taking the time to provide your feedback. We are happy to hear your overall experience has been positive. However, our support team is always available to assist you should you ever need it.

  • Angela Bowder - from Angela's Salon

    Number of employees: 51-200 employees

    August 2018

    Nice System Overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with eLead over 2 years and very happy with how the system has helped us. Look forward to how they continually evolve.

    Pros

    Very easy crm to use. Training is great.

    Cons

    Like anything else, need to hold people accountable to input data, cross off tasks, read reports. Lot of little errors and the mobile app is something to be desired.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    September 2018

    Hello, Angela. Thank you for taking the time to provide your feedback. It is feedback like yours that enables us to continually make improvements and help ensure your experience is a positive one.

  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great experience

    Pros

    I really like the app for your phone. You can use it while doing a lot up

    Cons

    It doesn't combine leads when they come in through the internet

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    September 2018

    Thank you for your feedback and we are happy to hear you enjoy using our smart device app. It is feedback like yours that enable us to put more emphasis in certain areas when developing new features and tools, or improving existing ones.

  • Cary from Mankato Motors

    Number of employees: 51-200 employees

    July 2018

    Elead a good crm tool

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great way to keep track of customer's and keep notes to help with future interactions. Good support from the company and Greg does a great job going over the ins and outs of the program.

    Cons

    Has glitches at time where it adds multiple task for the same customer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    September 2018

    Hello, Cary. Thank you so much for providing your feedback and experience using the CRM tool. We would appreciate the opportunity to work with you to resolve the issue you seem to have on occasion with multiple tasks being created. We'll be in touch.

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Helpful Performance Managers

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Once you are trained, it is easy to navigate. If we ever need help, our performance manager is available and will go beyond what we asked for.

    Cons

    Some reports are not accurate if you've been using it for a while. There are recommended ones marked but it can sometimes be confusing. It would be good to clean out the ones we should not use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    September 2018

    Thank you for taking the time to provide your feedback. We are pleased that you have a good relationship with your performance manager. Our support staff are always available to assist with anything you need.

  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Great product and company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think Greg Foder is just SUPER. Very helpful and can explain things that is easy to understand.

    Pros

    Easy to use software. Make workflow so smooth.

    Cons

    Don't have any at the moment. There are sometimes some glitches, but usually can get it fixed in a reasonable timeframe

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    August 2018

    Your feedback is appreciated. We're happy to hear you've had such a positive experience with our software and support team.

  • Justin from Mankato Motors

    Number of employees: 51-200 employees

    July 2018

    Very Simple Smooth System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

    Pros

    We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

    Cons

    Lot of little breaks, things not syncing up etc...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    August 2018

    Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support. If there is ever anything we can do to improve or make your experience better, please let us know.

  • Jack from Nashville Toyota North

    July 2018

    Efficient Automotive CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Elead has allowed my business to connect with our customers, with many tools of follow up available. Simple to use for the majority of our team.

    Pros

    Easy for new users that do not need high functionality. Robust reporting features. Able to connect multiple stores through the same dashboard.

    Cons

    The interface seems quite dated. Some ease of use function missing. There are several products that should be built in but are an extra charge. Customer service is slow, and not available at all hours that the automotive industry requires.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    August 2018

    Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products and service can be better.

  • John from Paulding Chrysler Dodge Jeep RAM

    June 2018

    The Elead system is a great CRM tool which allows me to carry our my daily functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a great customer database and allows me to review our customer's profiles whenever required to do business.

    Pros

    It is user friendly and allows you to provide detailed information for each of your customers. As a member of the Internet Sales team, I use the system daily and it allows me to enter as much information as I require for our customer.

    Cons

    I never received the proper training, so I do not know how to utilize all of the system features. There are so many things you can do with the system, but I am limited due to lack of training.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    June 2018

    Thank you for taking the time to review ELEAD1ONE. We definitely appreciate your kind words and are happy you have had a positive experience utilizing it. Our training and support team will be in touch with you to schedule a time, which is convenient for you and your team, to provide the proper training to better use all the tools and features.

  • Tory from Waxahachie Ford

    Number of employees: 51-200 employees

    June 2018

    It is such an easy system to navigate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It makes it easy to keep up with customers. I like that I can customize my file to customers needs.

    Cons

    I have several delays a day. I also get logged off a lot during my work day. I also wish finding prospects was easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    June 2018

    Thank you so much for taking the time to review ELEAD1ONE. We're happy to hear we've been able to help make things easier for you when keeping up with customers. Our support team is available to assist you regarding your concerns and find a solution to improve your overall experience.

  • Armando from Lithia Group

    June 2018

    I feel very helpful with the system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that you're able to scan the customers license and get all their information, same thing with the trade in, is a tool that we need to expedite things and be more effective

    Cons

    Well like anything else, it takes time to get used to it to be able to navigate on it but the more you use it the better you get and the more familiar it becomes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    June 2018

    Thank you so much for taking the time to review ELEAD1ONE. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

  • Wrenne from Landers Mclarty DCJ

    Number of employees: 201-500 employees

    June 2018

    Overall Elead1 has been helpful and easy to use. It's an easy way to maintain your data base.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ease of planning your customers visits, staying in control of who to call back and when without missing a beat.

    Cons

    If I had to think back over the last 12 months nothing I can complain about that could not be handled directly by our rep.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    June 2018

    Thank you so much for taking the time to review ELEAD1ONE. We're happy to know that you have been so pleased with ELEAD1ONE and your specific rep.

  • Jerry from Randal Auto Sales

    Number of employees: 2-10 employees

    June 2018

    Great software for a bigger lot

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can easily access appointmets and people i need to call, and if for some reason i'm busy I know someone will call the customers at some point that day.

    Pros

    Elead is great if you have a lot of inventory and clientele. The call center makes sure to call people and scheduled many appointments. They also write descriptions of what happens in the calls. There is a great calendar that organizes you day and shows your appointments. for Smaller lots its a great tool but you might be wasting you money if you don't generate a lot of internet leads.

    Cons

    After the call center calls them they don't call again. I wish the descriptions were a little more in depth. I also would like to see when they called as in the time and the day that way i'm not guessing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    June 2018

    Hello, Jerry. Thank you so much for taking the time to review ELEAD1ONE. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. As always, our support team is available if you ever have any questions or need anything.

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    A powerful tool that performs well and does as it is supposed to do. Can feel antiquated at times.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great tool to organize and track our customer base, that also lets us reach out to them with efficient tools that tracks interactions and responses very well. Also provides great reporting tools that helps show what is really going on in the business.

    Pros

    Robust, powerful tool that does what it is meant to do, and does it well. Is an excellent tool for all departments within the company and is an integral part of or business.

    Cons

    The layout feels antiquated and it can be difficult to find something that you don't usually do. A few features feel like they have a very precise way they need to be done, and if you stray off that path, things will go wrong.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    June 2018

    Thank you for taking the time to review ELEAD1ONE! We certainly appreciate your time and feedback. Our support team is available to work with you directly if you ever have any questions or would like to schedule any walkthroughs regarding features and tools.

  • Verified Reviewer

    April 2018

    Easy to use CRM but outdated mobile app and equity tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use CRM. 7 day support line. Relatively cheap and they will waive all upfront and trainer costs with a contract.

    Cons

    Equity tool does not pull accurate balance to maturities or payoffs. It is light years behind competitors. phone support is a joke, they give you a ticket # and never call you back. Being a company located in Georgia, it seems their sense of urgency in resolving issues is next to zero.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ELEAD1ONE, Data Software Services, L.L.C.

    April 2018

    Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

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