ELEAD1ONE Software


 

ELEAD1ONE is a cloud-based customer relationship management (CRM) platform specially designed for small, midsize and large auto shops. It also caters to automotive dealer groups, franchised and independent dealerships. Primary features include contact management, lead management, call record tracking, car dealer desking, reporting and analytics.

ELEAD1ONE helps users integrate the sales, marketing and service operations of a company. It allows automobile retailers to view analytics and reports provided by the software. Other features include equity data mining and inventory management. ELEAD1ONE offers integration with communication channels, online marketing solutions, dealership management systems and more.

Pricing is subscription-based. Windows, Mac and Linux operating systems are supported. Mobile applications for Android and iOS devices are available. Support is offered via phone and email. Other support options include an knowledge base and FAQs.

 

ELEAD1ONE - ROI report
 
  • ELEAD1ONE - ROI report
    ROI report
  • ELEAD1ONE - Purchase details
    Purchase details
  • ELEAD1ONE - Add prospect
    Add prospect
  • ELEAD1ONE - Add vehicle
    Add vehicle
  • ELEAD1ONE - Customer info
    Customer info
  • ELEAD1ONE - Menu
    Menu
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

42 Reviews of ELEAD1ONE

Showing 1-20 of 42

 

Start your review of ELEAD1ONE

Click to start
https://www.softwareadvice.com/crm/elead1one-review/


April 2018

April 2018

Easy to use CRM but outdated mobile app and equity tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use CRM. 7 day support line. Relatively cheap and they will waive all upfront and trainer costs with a contract.

Cons

Equity tool does not pull accurate balance to maturities or payoffs. It is light years behind competitors. phone support is a joke, they give you a ticket # and never call you back. Being a company located in Georgia, it seems their sense of urgency in resolving issues is next to zero.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: April 2018

April 2018

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

 

Sandra from Automotive

April 2018

April 2018

Elead One is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I find that we like most about the Elead One system is that it offers so many features and the company is constantly updating their products to stay current with the industry.

Cons

What I like least about using the Elead One software is that sometimes they update things that are working just fine and the updated version is not an improvement over what they had prior.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: April 2018

April 2018

 

Hi, Sandra.

Thank you so much for taking the time to review ELEAD1ONE. It's no secret that our number one goal is to provide the best customer experience possible. Don't hesitate to reach out to us if you ever need anything or have any questions or suggestions.

 


April 2018

April 2018

The ease of use of the software is great.Always on top of everything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the support is great.They are always there to make it right and do it in a timely manner.

Cons

Sometimes it gets slow,but I think this is due to their growth and use of outside vendors. The vendors also due a very good job of keeping everything up and running.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: April 2018

April 2018

 

Good morning! Thank you so much for taking the time to review ELEAD1ONE. That means a lot to us, truly.

We strive to always provide a product and service that meets the needs of our customers. That's why the experience you have with ELEAD1ONE matters so much to us.

If you ever need anything, don't hesitate to connect with our support team.

 

Jennifer from Ahl Dealership

March 2018

March 2018

Our dealership has used this and it is a decent product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Lets us keep track of our leads and conversations with customers. The support team is helpful as well, which is a plus!

Cons

You just have to learn how to use the product and don't be afraid to ask for help. When we have reached out to support, they've been helpful

Review Source: Capterra
 

Victoria from Crown Automotive Group

March 2018

March 2018

Customer feedback we receive is really good. It's a great CRM tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the Email Marketing platform the most. It helps us keep in touch with our customers/prospects.

Cons

As with most CRMs, documentation is always a task for sales people so this would be the least liked feature - BUT a necessity!

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: March 2018

March 2018

 

Thank you for taking the time to review ELEAD1ONE, Victoria! We appreciate your feedback and constantly strive to improve our service and support.

Please reach out to us if you have any questions, need support, or would like to provide additional feedback.

 


January 2018

January 2018

Dated interface but functional

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The search functionality was quite powerful, able to give you as broad or as specific as a topic as you needed. The built in emails was also a great way to keep track of conversations without having to do any more work in keeping a data log.

Cons

We had an issue with the servers going down sporadically, which could cause delays in customers getting what they needed. The interface was dated as well, which is a personal dislike.

Review Source: GetApp
 

Ben from City Auto Mall

November 2017

November 2017

Great Product and Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We're currently getting an account setup with these guys and I have to say it blows our current CRM away. Awesome features!

Cons

Cost is a little higher due to them being family owned and operated but I dont see that as a bad thing.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Hi, Ben! Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Stewart from Fischer Honda
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Very frustrating. Product has a lot of features, but design is awkward.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Offers some coordination of sales consultant and management. Tracks sales.

Pros

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

 

Jamie from Maxie Price Chevrolet
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I feel it is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to see the activity of the showroom floor, as well as the activity of the sales staff. It makes it really simple to followup with our customers.

Pros

being able to see customer info with ease. I like that I am able to see their service relationship history as well as their sales relationship history.

Cons

more error on our part, there are many duplicate entries. I wish it would alert our sales team that they are putting in duplicate info, so that they can choose to merge or abort entering all together.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Marlene from Century Buick GMC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great work tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my daily work day very easy.

Pros

Easy to navigate, create reports and search for customers, equity and previous purchases. The desk log functionality is fantastic and I really like it.

Cons

Ebroshure pictures on new vehicles are showing as New Arrivals. They need to remove the new arrival pictures.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Elaine from McGovern Automotive Group

August 2017

August 2017

Easy to use as an administrator as well as training a user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to administer as well as easy to train the most novice user to use successfully. Everything that you need when working a customer is right where you expect it to be. I also like that we have been able to customize so much to fit our company's needs and selling style.

Cons

While customizing it can be a little bit glitchy while getting the custom settings just the way we want them. But it has all worked out in the end to be what I was looking for.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

John from Don Jenkins Automotive Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

you will not find a more complete CRM tool, it does everything... from start to finish...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I know what and when my sales teams are doing during their day to day work to desking the deals.

Pros

There is not enough room in this block to list all the benefits of using the elead1 crm. from working leads to the showroom follow up, every dealership can create a custom workflow for every kind of follow up, there is no better CRM tool on the market

Cons

sometimes it takes too long to get some issues resolved.. usually when it requires a software change request. getting forms implemented also takes too long..

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Jessica from (Current) V-Soft Consulting

May 2017

May 2017

Simple to use, but very dated interface

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's easy to perform searches, look up information, and more. My personal favorite part of when I used it was the ability to fill in a credit application for a customer in their profile as well as the integration with our website.

Cons

It was ugly. Very, very ugly. Also, from what I remember the email system was a bit clunky and emails were sent from a generic email address (hopefully this has been changed in the time since I've used it!)

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

 

James from John Elway Cadillac
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good CRM easy functions, buttons closed out. Great reporting floor, internet and service information.

Cons

Better Phone Report, pattern the phone report just like to internet report. Want the same information.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Josey from Lithia Chrysler Jeep Dodge
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

It's an excellent CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer relations.

Pros

It's easy to schedule future contacts for my customers. It's valuable to keep my clients in the know about their vehicle and their possible future business

Cons

It can be a bit buggy at times, however it seems to be fixed quickly. The team is easy to work with.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Dale from Hyundai of Silsbee
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Amazing product and support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Comprehensive and robust solutions. The desking tool is superior to other CRMs I have used. The ILM is extremely flexible and customizable to our sales processes.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Ryan from Newnan Peachtree Chrysler dodge jeep ram
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of monitoring my guys workflow

Pros

The customer support has been great! He's answered every question promptly and I'd highly recommend his service to anyone

Cons

Just wish the "it's on us we apologize" screen that sometimes comes up the blue screen wouldn't exist. And I wish my guys knew as much as I do on how to use it.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

 

Chasity from Herndon Chevy
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great experience with the software and the employees at Elead

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy the CRM is to use for both sales and service. The customer experience is great and they always go out of their way to help us.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Troy from Christi Hubler Chevrolet

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The status triggering the work flows. Greatly helps in determining where the customer is in the process.

Cons

Inaccuracy of reports. Two different sets of the same numbers on different reports. Also cannot compare year to year numbers.

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

 

Ray from Benson Automotive
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Elead1one Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Eleads on a daily basis to grow our business. From Sales to service it makes a difference. Support is great

Pros

Ease of use and support

Cons

None

Review Source: Capterra

  Response: ELEAD1ONE, Data Software Services, L.L.C.

Date: November 2017

November 2017

 

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!