Engage Live Sales Chat is a web-based Live Chat platform. It offers widgets that can be added to a website that allow site visitors to locate and initiate live messaging with team members. Customers can utilize the chat feature from many devices such as computers, smartphones, tablets, and other Internet-connected devices.
Unlike some other solutions, a customer can return at a future time and then find and re-initiate their chat with the same agent they interacted with previously. Web-based visitors, customers, and prospective customers will never need to wait in a queue or wonder who they will be chatting with. The system enables live directories of customer-facing sales and support staff.
Engage Live Sales Chat is suitable for mid-sized and large companies in pretty much any industry. It’s generally recommended to companies that will need more than ten users. A free thirty-day trial is available to companies that are interested in exploring the system’s functionality before making a purchase.
Kendra from Caterpillar (via Tool and Gage)
Employees number: 501-1,000 employees
It maintains all of our torque equipment information such as calibration, repair and any other pertinent information. We also use it on our gage side to maintain hand held gages for calibration, repair and other pertinent information
Engage is easy to navigate and I have found that training new employees on the use of Engage is simple as well. We have our own work instruction on how to use Engage but most employees catch on very quickly hands on.
We are ALWALYS having reporting issues, we get consistent errors pulling reports, shutting down and reloading a few times usually helps but it is painful and time consuming. Also if you do not buy the extra customer support package we have found customer support can be quite rude