Engage Software

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About Engage

Engage Live Sales Chat is a cloud-based live chat platform. It offers widgets that can be added to a website that allows site visitors to locate and initiate live messaging with team members. Customers can utilize the chat feature from devices such as computers, smartphones, tablets and other Internet-connected devices. Engage Live Sales Chat allows customers to return at a future time and then find and re-initiate their chat with the same agent they interacted with previously. The system offers live directories of customer-facing sales and support staff. This enables web-based visitors, customers and prospective customers to the detail of the executive whom they will be chatting with. Engage Live Sales Chat is suitable for mid-sized and large companies in va...

Engage Pricing

15-day free trial, no credit car required.

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Not Available

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Engage User Reviews

OVERALL RATING

Showing 3 reviews

User Profile

Sage

ADP

Verified reviewer

Company size: 10,000+ employees

Industry: Human Resources

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

5

Reviewed May 2019

LOVE the time saving software!

Pros

It allows you to mass send emails and contact your clients and prospects virtually anywhere and within a timely manner. Great concept!

Cons

I only gave 4 stars on ease of use because it is difficult to access through salesforce and navigate.

Jennifer

Ben Built Inc.

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2018

Very pleased with this program!

Overall I really enjoy the program. I am able to give feedback to my co workers and see how my job performance is measured by others.

Pros

It gives my customers and vendors the ability to provide a rating based on their experience quickly.

Cons

I am having the worst trouble setting up my own picture still.

Kendra

Caterpillar (via Tool and Gage)

Verified reviewer

Company size: 501-1,000 employees

Industry: Industrial Automation

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

2

Customer support

1

Functionality

2

Reviewed April 2018

We use Engage everyday, I have had good and bad experiences, please see below for further details

It maintains all of our torque equipment information such as calibration, repair and any other pertinent information. We also use it on our gage side to maintain hand held gages for calibration, repair and other pertinent information

Pros

Engage is easy to navigate and I have found that training new employees on the use of Engage is simple as well. We have our own work instruction on how to use Engage but most employees catch on very quickly hands on.

Cons

We are ALWALYS having reporting issues, we get consistent errors pulling reports, shutting down and reloading a few times usually helps but it is painful and time consuming. Also if you do not buy the extra customer support package we have found customer support can be quite rude