E-Service Suite from Epiphany is a cloud-based solution for NetSuite that helps users manage field service operations. Key features include map dispatching, contact management, billing and invoicing, inventory management, work orders and repair center management. It helps users’ schedule, track and control resources. It is Mac compatible and accessible from tablets or mobile devices.
E-Service Suite has other applications including marketing automation, web self-service, help desk and channel management. E-Calendar lets users color-code scheduling to track projects and teams. E-Sales Center helps users manage sales team’s productivity from a centralized location. The solution helps users save time and money, increase profits, mobilize workforce and increase customer satisfaction. It helps users create work orders, sales orders and invoices such that technicians reach customer’s place at the right time.
Support services help users with implementation, customization, training and assistance. The solution is fit for mid-sized companies in wholesale, distribution, manufacturing, and service industries.