Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is.....

The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season.

At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent.

It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

It accurately keeps bookings and I don't have to be concerned about double-booking units.

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

We are very grateful to everyone at Eviivo

Julie who takes care of us responds promptly and is amazing and kind.

Can't think of anything that has been difficult

I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?

I can't think of any things that need to be changed.

Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too.

Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start

The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments.

At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation).

I got trapped in their annual contract YET I immediately realized how bad it was. And I reported to the team and stepped out, as I found a much more efficient software. So I told the team I was not going to use it any longer, despite I paid the initial full annual fee. YET invoices started to arrive into my bank account, after few month and charged me. I complained but NO ONE ever replied to my emails They pretend listening to you, when you phone their ?customer care? They reply to you from a NO-REPLY email address I finally called my bank and stopped their invoices to be billed

I did not like much of it . I am glad I have not continued to use it

I was hooked into this Eviivo as I had to move on from Xotelia, company purchased by them. Everything was bad. The main issue is that they charge by ROOM!!! Non-sense. If you have a vacation rental property with 5 rooms, they calculate as if you have 5 units!!!

The transition from Weberations to Eviivo was horrible at first, given the terrible customer support at the time. But after the Austin support group was staffed and trained it has become one of the best support groups we experiance and is far superior to the OTA's Airbnb, Booking.com or VRBO's . Hats off to the current support group.

Robust functionality and the quality and quantity of the available support

Customers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. Customer reach out to us and complain about the process and we have to spend time with them to help and explain. When glitches and bugs occur in the software ( Like the event when Payments stopped or deposits suddenly included taxes) it takes far too long to correct the issue., (often 3 weeks+)

It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.

This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

Bad. Just not acceptable. As a business owner who used to manage websites, social media, and online marketing for clients, communication was unacceptable. I got my website up and working in less than 24 hours with another provider. It looked how I wanted and had capabilities that I was working with Eviivo to get for almost a month. While we started strong , lack of communication when your website isn't working, the SSL is broken, does not work when you need to have your website live to take bookings and make money. I feel like I wasted a month of my time that I could have been making money.

Their system is very thorough in gathering information. A lot of detail and in depth planning, but takes a lot of time. Their integration seemed good but I didn't complete and bookings that way.

Customer service and onboarding was awful. Getting help, whether a small question or pushing a button to activate something was like pulling teeth. They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions. I got very simple, template like replies, like "just click here and here." Instead of helping me set up website capabilities on the back end (HTML) or scheduling a meeting. As a client, I should never have to wait more than 24 hours for a reply when onboarding. If you're busy, just reply and set up a call. If you're on vacation, have an away message.

So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.

Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary.

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports

We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be)

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms." 3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest. 4. Increased clicks to accomplish almost everything compared to the old system.

From the day we got our first phone call about the possibility of using Eviivo Suite through the set up process with it and the day we "went live" with the online calendar after importing from an Excel program all the past and future reservations from our previous channel manager, we had a very good experience. The Customer Service and Sales People were very anxious to help us transition to Eviivo and to make it as stressless, seamless and smallest use of time they could. I recommend Eviivo to any size business because the Customer Service and Sales Departments know how to tailor this product to the needs of the business. We were "up and running" within a few days with few minor glitches ... mostly because I am not a high tech person and needed to learn a few things to work out the details of what I needed to do from our laptop to contribute to the set up. Customer Service goes out of their way to be sure their customer is confident and knowledgeable about how to use the Eviivo Suite and the entire array of selections offered. They surely helped us. This switch to Eviivo has been an invaluable time saver and more economical for us as well. Thank you so much Eviivo!!!! Ann-Marie Dixon, Owner, High Hill Inn B&B, Vermont (16 years in business).

I liked the ease of use of this software. All the answers to the guest bookings are at our "fingertips" with a click or two on the computer. Ease of finding the guest on the calendar, ease of running their deposit, ease of running their check-in and balance due, ease of identifying their booking agency, ease of finding their phone number. Also easy to enter manually a reservation we take over the phone or by email.

There wasn't anything I didn't like about this software!

I like the web site and it is easy to get to customer support. They are always very friendly but I was never able to get to [SENSITIVE CONTENT HIDDEN] directly. I always had to go thru another group until I finally got her email and was able to let her know via email that there was still an ongoing problem with the billing. That has been my only concern regarding eviivo. Otherwise everything is great. As mentioned above, I took the time to try and correct the billing problem, not sure most businesses would have done that, month after month.....

Very user friendly and always available. Easy to check bookings and add my own bookings. Compared to what I used in the past, this is a breeze. Glad we were able to find out about eviivo.

We pay with our credit card and the credit card renewed with a new expiry date and code and I could not see any place on the site to add this info so I called the help line and ended up talking to [SENSITIVE CONTENT HIDDEN]. She took the new information and processed it and then it happened the next month and I had to call back and then it happened again the 3rd month. She had not updated the ongoing information. I think it is finally corrected but it would have been nice if I could have updated on line and did not have to call back 3 months in a row to get it fixed. Also I wonder, if I did not call how long would it have been before someone tried to call me to find out why they were not getting the payment??

The software has some good potential. It's overall interface is nice and it should in theory be able to connect with many ota's.

There is practically no customer support in the USA. I realize they are quite busy migrating customers from rezovation to eviivo, but thats no excuse for completely ignoring your customers. we had a problem with our migration from Rezovation to Eviivo. A lot of our historic data from the last few months disappeared. I've left Voicemails and online queries for the last 10 days and no one ever returns my calls or respond to the queries. They have an online chat function which would be great for reaching customer support- but it's been unavailable during regular business hours for the last few weeks. I've had credit card payments that show as approved in their system, but their card processor, Cardpointe has no record of them and I've never been paid. One of our room categories has 1 king bed and a max occupancy of 2. I set it up in their system as a max occupancy of 2 but they are showing it in my online booking engine as a max occupancy of 4. They seem to not thing this is an important enough issue to warrant a return call. Overall, this has been a disaster. I was really excited to make the switch at first, but i never in my wildest dreams imagined that their guaranteed max turnaround time of 24 hours for support questions would turn into 10days of unreturned calls. If you are considering switching to eviivo, I would reconsider. Perhaps someday they'll get their act together, but that day does not appear to be today.

We had a struggle with the learning curve when we first moved over to a vevo but became more and more comfortable with it to the point with now we are extremely comfortable. Always learning always finding out new ways of doing things

We are very happy with how evil organizes our bookings for us. The new buffering option is excellent for us during the COVID-Also very useful with the COVID-19 recommendations Staff are extremely helpful when we run into difficulties and answer all of our questions. Their response time has improved very much over over the time. We would recommend it to our Business colleagues

It would be useful if there was a more detailed manual to follow to help with the learning curve. For example I was using rate plan to change dates and prices. But then found out after many uses that all I needed to do was going to force booking. Information like that like if it FAQs it could be sent periodically with updates and changes that are happening would be useful.If I missed the memo I apologize..

I have four Bed and Breakfast in Natchitoches, Louisiana. Being able to view all four properties reservations at one time makes it easier to, make new reservations and view/modify existing reservations. The ability to see Arrivals, In House and Departures of guest is a very nice feature that help us manage our team of employees. Just recently we started using the new Eviivo app that now allows us to complete many of the same task on our mobile phones and tablets. Our customers have complemented the ease of making reservations online. We are in the process of adding Chanel Manager, Payment Manager and Guest Manager and so far, have had excellent assistance getting these implemented. I am looking forward to integrating Eviivo with our existing Heartland Payment Systems and Quickbooks.

Since we implemented Eviivo we have only used the Property Manager and we have had no issues.

Eviivo is integral to the success of my business, ever since I switched to their service in 2009 I have been well served by this choice. They set the bar high for their industry.

This platform was adaptable to my unique island location and the demands I put on it to deliver. It has provided a quality interface with multiple gateways and creative ways to advance my offering as 4-star guest house and garden restaurant. Integration was expertly handled and continues to be so with new features evolving.

Creating group quotations and associated features would be useful at present screen shots are used but a bug bear but it's a small thing.

Very frustrating dealing with European service at first. Once discovered US helpers went much smoother (even though I was told not to talk to them)

Easy to use. Customer service generally helpful.

When first joined through European group was supposed to have a tutorial for discount but they were always at 3 or 4 in morning. Very impratical. Still no follow-up to this complaint. Finally told I was to call London, Engl. Not likely. Other item was transferring Excel info from your summary to mine. When I delete so many unneces columns I should be able to save so I don't have to reinvent wheel each time. Finally, trying to figure out how to get larger font on summary sheets so can see customers name easier.

eviivo is the lifeline of our business. The Reservation Management System must work all the time; it must be online all the time; it cannot fail ever...eviivo fulfills those needs.

We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone.

Nothing of significance...eviivo keeps making improvements to enhance the user experience.

I find Eviivo a "perfect partner "for my business. They specialise with Guest Houses and small hotels in general and as such I feel they have a unique position in the Industry.They appreciate day to day issues at my level of the market and have support staff ready and able to advise on all issues from pricing, offers, website issues etc

We were a new start in this business. We were aware of Free to Book and Queensborough but opted for Eviivo and they have assisted us throughout. I only have to deal with Eviivo who manage the critical process of dealing with 3rd party OTA's and reconciling revenue take and commissions which is so efficient.

Nothing specific. In general I find the system relatively straightforward for my needs

Over all we are pleased with Eviivo. The more we play around with settings and features, the more we have been able to refine things to our needs.

Set up and general usage. The way we show on third party booking sites.

Lack of direct customer support on Sundays, and the limited availability of support on Saturdays. We are a bed and breakfast and the weekends are our busiest times. Having support to resolve issues would be very helpfull.

ability to simply and seamlessly manage my hotels ability to be on many OTAs with differentiated pricing without limited risk of over-bookings

easy to use intuitive to set up good customer service - especially from [SENSITIVE CONTENT HIDDEN]. Have now got used to the chat function. how the software is constantly evolving with new features and reports etc

screen footprint - we used to be able to see all of our rooms without scrolling but cannot anymore not integrated with hostelworld.com (would switch my other sites No audit trail of issues raised/resolutions Inability to write private/internal only notes which do not appear on guest correspondence inability to split bookings - eg group bookings with different start and end dates, or where guest will move rooms during a stay