eWay-CRM

Kaseya VSA

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Ratings & Reviews

Overall Rating

4.65 / 5 (110)

4.06 / 5 (178)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

5.0 / 5

3.5 / 5

Customer Support

5.0 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

October 15, 2019

March 3, 2020

Pros/Cons

  • Pros

  • Very flexable and works great with outlook. I love the ability to have multiple devices access the database as well as my mobile phone.

  • I most like the adjustable workflow for project management. This functionality has helped us greatly in the processing of internal processes

  • Cons

  • Out of the box reporting is a bit limited, relational hierarchy can be a bit tricky to get your head around at first, however has some excellent advantages once you do

  • Can be confusing. Some of the better features are not obvious.

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

  • Documentation is better than it used to be but not good. Needs more how to and examples in help. Needs to have real documentation.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots