Effective and efficient servicing to our hotel clients and corporate companies.

eZee Technosys, one of the world's leading PMS software tech firms, defines any hotel's functionality needs with a user-friendly software interface and application to transcend one's inability to market and compete with 5-star establishments. Cloud-based applications and interfaces allows one on the go to update, sync all transactions with ease and effectiveness that at Airport View Hotel, an increased turnover & occupancy rates year in year out have been met with much appreciation.

Not to be insincere, i personally don't have a con to state and if i ever had, any other eZee user would state me wrong!!!

Completely satisfied with product and good cooperation from Sales, Integration and support team. But not happy with management as they change the policies very frequently and do not honor the given commitments.

It fits for the needs of vacation homes and tool is very easy to use.

Nothing specific, top management to be cooperative and honor their commitments. Avoid giving commitments if you could not able to stick with your words.

They promise a lot but you will never find delivery on promises. They advertise things on their website which is not even ready. One example is Airbnb two way connection. Its not yet ready but they have been advertising is on the website for a few months now. SMS gateway interaction is not yet ready, they have been advertising in website. DO NOT get caught. It is a big decision for hoteliers to choose right CRS as it is painful to keep moving from one to another. Save your time and stay away from this one.

They promise a lot but you will never find delivery on promises. They advertise things on their website which is not even ready. One example is Airbnb two way connection. Its not yet ready but they have been advertising is on the website for a few months now. SMS gateway interaction is not yet ready, they have been advertising in website.

Not flexible enough for growing companies. If you have a 4-5 room hotel, may be it work for you but all other claims are juts claims and have no connections with reality.

We have been utilizing eZee Optimus, Booking Engine, Channel Manager, and PMS for the last eight years, and we are content with the progress made thus far.

I was very happy with the customer service I received. The team was responsive, efficient, and resolved my issue quickly.

I am giving the service a rating of 4 out of 5 stars. The only area where I think there is room for improvement is in the call pick-up time. I would like to see calls answered within 2 rings.

The service is excellent, and the live chat team is available 24/7 for assistance.

It is easier to update room rates with multiple rate plans at the same time.

It is unable to copy rate plan and put effort to create all rate plans.

Easy to manage channel rates to other otas

Easy to put sold out for all ota platforms.

They are constantly striving to improve & update every details of the product.

For each feature, you have to buy there module (Add-on Features) with separate price.

We work with Ezee last 6 month good exprince

Billing every day ... we like it room block and open very ezy

Very fast billing and also rate updet fast

The product comes with very simple UI and which is easy to understand.

Configuration panel has very old UI, which is quite frustrating to use

Very good! All of the features are very intuitive and simple

Everything is simplified for use and the support team is very helpful

There is nothing specific I can say as a cons

Easy to use, and the navigation is pretty straight forward. great customer support from the Sri Lanka Team and Sales team is very approachable.

Nothing in particular to highlight. So far all ok.

I am very pleased for what I got with the price I paid for. Hopefully if there is problem with their integration, they can solve it with the third party directly, rather than directing us to solve it ourselves with the third party.

-Have many integration with other PMS,Booking Engine, OTA, etc. -Pricing is the most affordable (ezee ultimate plans 2-3% per booking) for small or starting accomodation because you only pay for what you get. -Support is 24x7 available

-Difficult to learn and use, too complicated -When there is integration problem, support team usually told us to solve it with the third party (the OTA) instead of them correcting and communicate directly with the OTA. Not really helpful

Less worry for overbooking, easy to update, saves time for more important tasks, hoped for update on more other bulk functions to make it save even more time. Someone available on support 24/7 in case something goes wrong.

There are still rooms for improvements, i.e: updates are slow sometimes, more training needed for some support team members, more manpower to process requests..etc

Easy to you and user friendly

I really like this software, mostly the reservation system and the channel manager, cashing centre, housekeeping and manager's reports

Some of the reports which is related to the government need to change up to the government's requirements, like green tax report, TGST report. I use to call always to Mr. Bhavesh, about the reports and other things, who is really helpful and he always attend the issues as soon as possible

Honestly, eZee team should left us manage our inventory like we want when having the all in one package. As a revenue Manager and Hotel's OTA Manager, i have troubles because not all access are given to me by easy and i have to go through support... But i like eZee because of his updates, and all the particular tools that helps us hotelier that you only find with ezee software

Really easy and very useful tool. Will recommend to all hotels

As an Advance User, at time i find it too long to always have to ask the support to do something i know i can.

Very Good!

Effortless channel manager. Hotelier can manage multiple proprties with singe Dasboard.

Almost all feature are good. Anyone can manage rates and inventries.

Distribution

Overall Good Product Support it Good and prompt communication is easy. New channels are being added

Some of the functionalities are only with support team like mapping Need some more channels to be added especially the new B2B channels and channel working with BAR rates

Ease of work pressure in maintaining rate & inventory parity

Simplicity & the support is the key behind the effectiveness of the product. The support team is much more responsive.

Nothing as such to mention of on the negative side of the product though scope of betterment is always there on which team seems to be working always with time to time updates

Increasing my revenue.

Helped me to increase my bookings by registering with more OTAs. The customer support was really good as well. Sri Lankan team helped us alot.

I prefer if there are more OTAs to connect with and if there is someone to help us on registering with new OTAs.

The most I like about this software is yield set up functionality which is very useful tool for revenue management

The new version of eZee centrix doesn't look very mobile friendly if there is an iOS/ Android app it will make it easier for urgent close out and rate updates

- Control data with per click on one platform - Easy to manage rate and inventory as well as guests. - More up-time running with data transfers

- Interested with new extranet - Able to get connected with many OTAs and GDS around the world - Quick to learn how to use system with well-document guidelines.

The ability to quickly update prices / inventory or minimum nights on a Yearly view was a great function. The removal of it is a sad news.

Quick update of prices or inventory on a year view was a great option. Very sad it was removed.

The removal of the OTA Common Pool function in yearly view is not a smart move. This function allows for quick update of price or inventory over long periods. The default option to do this on a monthly basis only is constraining, time consuming and non productive.

Helpful

As compared to other software, it is easy to use. Reports are easily available of the business & can be compared with the targets set.

The main problem we are facing is while running the promotion. I would suggest that there can some reports where it can show business before & after the taxes for a period required.

eZee Centrix is definitely making the price update,availability update faster because you don't have to login onto different OTA account. The support from the eZee Centrix is excellent. Our channel manager, rep is incredibly patient and always available to assist, regardless the time (sometimes I forgot the different time zone). The training session rep conducted for me was very clear. He really took his time to explain every feature, I wasn't really familiar with revenue management,so I was a bit slow and asked many questions. Thank you very much again! Overall, Excellence is the only word I can describe eZee Centrix!

Easy to use. I'm not familiar with pricing system and other features but I can get used to eZee pretty fast.

Not sync with Trip Advisor Rental Holidays. I still have to do it manually with the Trip Advisor :(

When I contact ezee for my concern it solved within few hours.

I liked software very much very easy to operate.

I liked software becuase almost all things which is required for hotel management is available.