About ezeeCRM

ezeeCRM by BusinessEzee is a cloud-based customer relationship management platform for businesses within industries including sales, marketing, call center and customer service. The solution provides a range of features including lead tracking, lead capture, contact database, pipeline management, opportunity tracking, quote generation, deal management and much more.

Sales representatives can use ezeeCRM to manage multiple leads, contacts, accounts, and deals across multiple channels. The reporting dashboard provides insight into key metrics such as sales actually vs targets, total sales by month, leads by source, sales pipeline funnels and more. Users can organize their leads into lists based on geographic territory, or any other groups based on business need...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of ezeeCRM

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(5)

5

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

June 2017

Kuldeep from Sahare Travels

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly.

Increased productivity of employees which results in better customer satisfaction and more revenue.

Pros

First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.

Cons

Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.

Response from Ipercepts

Replied June 2017

Thank you for the Kind feedback!

December 2019

BARRY from Swegon BlueBox Pvt Ltd

Company Size: 51-200 employees

Industry: Airlines/Aviation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

December 2019

Effective Usage

Friendly to handel

Pros

Ease to Use and keep records of tickets and customer

Cons

Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,

Response from Ipercepts Creative Soft Tech

Replied December 2019

Hi Barry, Thanks for the fare feedback, will certainly look at the cons you mentioned. Thanks!

December 2019

Neha from IDTech Solutions

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

December 2019

Nothing is extraordinary--CRM

Pros

Nothing as such. Even your software lacks in many basic features.

Cons

This software lacks in user- friendliness. It is not automated. Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely. filters are also not working properly. Importing an excel is not an easy. It is complicated. Recent leads are sometimes not on the top. When an excel sheet is exported, it is not in proper format. Should be in PDF format also.

Response from Ipercepts Creative Soft Tech

Replied December 2019

Hi Neha, Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority. Hope you will give improved feedback in coming days. Thanks!

December 2019

Ekta from ID Tech Solutions Pvt. Ltd.

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

December 2019

CRM

Pros

Leads sorted and maintained at one place

Cons

Not user friendly and excel comes more handy sometimes

December 2019

Sanjeev from C2C Marketing

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

the more details, the better.

Pros

Campaigns : Its very easy track to customer

Cons

Customer : Its very easy search customer

Response from Ipercepts Creative Soft Tech

Replied December 2019

Hi Sanjeev, Thanks for the appreciation, will look forward to continue working with you. Thanks!