What are ezeeCRM users saying about the software?
Read what people like you have said about using ezeeCRM software through verified user reviews
User Review Highlights
4.08
13 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"ICRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness."
"Nice layout and easy to use. Can quickly get up to speed with all the features."
"Adding products in the quotation is quite difficult."
"Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely."
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Showing 1 - 13 of 13 reviews
Kuldeep
Company size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 12 months
Review Source: Capterra
June 2017
iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly.
Increased productivity of employees which results in better customer satisfaction and more revenue.
Pros
First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.
Cons
Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.
Response from Ipercepts
Thank you for the Kind feedback!
Replied June 2017
BARRY
Company size: 51-200 employees
Industry: Airlines/Aviation
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Effective Usage
Friendly to handel
Pros
Ease to Use and keep records of tickets and customer
Cons
Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,
Response from Ipercepts Creative Soft Tech
Hi Barry, Thanks for the fare feedback, will certainly look at the cons you mentioned. Thanks!
Replied December 2019
Neha
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Nothing is extraordinary--CRM
Pros
Nothing as such. Even your software lacks in many basic features.
Cons
This software lacks in user- friendliness. It is not automated. Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely. filters are also not working properly. Importing an excel is not an easy. It is complicated. Recent leads are sometimes not on the top. When an excel sheet is exported, it is not in proper format. Should be in PDF format also.
Response from Ipercepts Creative Soft Tech
Hi Neha, Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority. Hope you will give improved feedback in coming days. Thanks!
Replied December 2019
Ekta
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
CRM
Pros
Leads sorted and maintained at one place
Cons
Not user friendly and excel comes more handy sometimes
Sanjeev
Company size: 11-50 employees
Industry: Events Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
the more details, the better.
Pros
Campaigns : Its very easy track to customer
Cons
Customer : Its very easy search customer
Response from Ipercepts Creative Soft Tech
Hi Sanjeev, Thanks for the appreciation, will look forward to continue working with you. Thanks!
Replied December 2019
prudhvi
Company size: 201-500 employees
Industry: Plastics
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Review
god
Pros
ease of access Planning friendly updates
Cons
Not much Search options only we cant search immediately.
Ajay
Company size: 51-200 employees
Industry: Industrial Automation
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Ti
Good,
Pros
Attendees and punctuality, or time saving
Cons
Bugs, must requires iPhone app, or location tracking
Response from Ipercepts Creative Soft Tech
Hi Ajay, Thanks for the honest review, will certainly look into the cons you mentioned and we are working on iPhone version of the application. Thanks!
Replied December 2019
Aishwarya
Company size: 11-50 employees
Industry: Security and Investigations
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Ease of work
Overall the experience is really good. its very easy to use and easy to understand.
Pros
The Quotation and invoice format, also the reminders that we use for leads
Cons
adding products in the quotation is quite difficult.
Response from Ipercepts Creative Soft Tech
Hi Aishwarya, thanks for the fare feedback, will ask our Support team to get in touch with you on your concern you mentioned in (Cons) for the difficulties in adding the product. Thanks, Rajendra
Replied December 2019
Suryamani
Company size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Provide Purchase Order
Reminder facilities very good.
Pros
Reminder facilites and searching facilities
Cons
Purchase Order we can't make in this software
Response from Ipercepts Creative Soft Tech
Hi Surya, Thanks for the kind feedback, will certainly try to add PO module in future and provide you the same. Thanks!
Replied December 2019
David
Verified reviewer
Industry: Telecommunications
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Delightful, Useful, Rough Service
Pros
iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects.
Cons
The Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden.
Response from Ipercepts
Thanks for the Kind response David.
Replied April 2018
Ashish
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Good software for management in a team
We are getting leads to work and update on a regular basis.
Pros
It's full of various functions which is very much handy in daily work. Easy to use and understand.
Cons
Interface is a bit old. No customization of interface
Response from Ipercepts Creative Soft Tech
Hi Ashish, Thanks for the feedback, yes we are working on the interface/UI, soon you will get an update with the upgraded UI. Thanks!
Replied December 2019
Vishal
Company size: 2-10 employees
Industry: Industrial Automation
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Feedback
the experience is good. support excellent
Pros
Good software customized as our workflow
Cons
look and feel needs to be improved lags speed ease of operation needs to be improved
Reasons for choosing ezeeCRM
it was customized to fit our workflow
Response from Ipercepts Creative Soft Tech
Hi Vishal, Thanks for the fare feedback, will surely be working on UI level improvements and release as update. Thanks!
Replied December 2019
Anonymous
Time used: Free Trial
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Very customisable CRM.
Pros
Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features.
Cons
Not available as an app for when out of the office, other than that all was good and no other cons to list.
Response from Ipercepts Creative Soft Tech
Sorry for the delay in responding and thank you for the kind review, also the Mobile application is now available, kindly contact our support team they will assist you with the application, thanks!
Replied December 2019
