What are ezeeCRM users saying about the software?

Read what people like you have said about using ezeeCRM software through verified user reviews

User Review Highlights

4.08

13 Reviews

5
5
4
5
3
2
2
1
1
0
4

Ease-of-use

out of 5
4

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"ICRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness."
  • icon"Nice layout and easy to use. Can quickly get up to speed with all the features."
  • icon"Adding products in the quotation is quite difficult."
  • icon"Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely."

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Showing 1 - 13 of 13 reviews

Kuldeep

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly.

Increased productivity of employees which results in better customer satisfaction and more revenue.

Pros

First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.

Cons

Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.

Response from Ipercepts

Thank you for the Kind feedback!

Replied June 2017

BARRY

Company size: 51-200 employees

Industry: Airlines/Aviation

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

December 2019

Effective Usage

Friendly to handel

Pros

Ease to Use and keep records of tickets and customer

Cons

Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,

Response from Ipercepts Creative Soft Tech

Hi Barry, Thanks for the fare feedback, will certainly look at the cons you mentioned. Thanks!

Replied December 2019

Neha

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

December 2019

Nothing is extraordinary--CRM

Pros

Nothing as such. Even your software lacks in many basic features.

Cons

This software lacks in user- friendliness. It is not automated. Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely. filters are also not working properly. Importing an excel is not an easy. It is complicated. Recent leads are sometimes not on the top. When an excel sheet is exported, it is not in proper format. Should be in PDF format also.

Response from Ipercepts Creative Soft Tech

Hi Neha, Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority. Hope you will give improved feedback in coming days. Thanks!

Replied December 2019

Ekta

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Functionality

out of 5

December 2019

CRM

Pros

Leads sorted and maintained at one place

Cons

Not user friendly and excel comes more handy sometimes

Sanjeev

Company size: 11-50 employees

Industry: Events Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

the more details, the better.

Pros

Campaigns : Its very easy track to customer

Cons

Customer : Its very easy search customer

Response from Ipercepts Creative Soft Tech

Hi Sanjeev, Thanks for the appreciation, will look forward to continue working with you. Thanks!

Replied December 2019

prudhvi

Company size: 201-500 employees

Industry: Plastics

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

December 2019

Review

god

Pros

ease of access Planning friendly updates

Cons

Not much Search options only we cant search immediately.

Ajay

Company size: 51-200 employees

Industry: Industrial Automation

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

December 2019

Ti

Good,

Pros

Attendees and punctuality, or time saving

Cons

Bugs, must requires iPhone app, or location tracking

Response from Ipercepts Creative Soft Tech

Hi Ajay, Thanks for the honest review, will certainly look into the cons you mentioned and we are working on iPhone version of the application. Thanks!

Replied December 2019

Aishwarya

Company size: 11-50 employees

Industry: Security and Investigations

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Ease of work

Overall the experience is really good. its very easy to use and easy to understand.

Pros

The Quotation and invoice format, also the reminders that we use for leads

Cons

adding products in the quotation is quite difficult.

Response from Ipercepts Creative Soft Tech

Hi Aishwarya, thanks for the fare feedback, will ask our Support team to get in touch with you on your concern you mentioned in (Cons) for the difficulties in adding the product. Thanks, Rajendra

Replied December 2019

Suryamani

Company size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2019

Provide Purchase Order

Reminder facilities very good.

Pros

Reminder facilites and searching facilities

Cons

Purchase Order we can't make in this software

Response from Ipercepts Creative Soft Tech

Hi Surya, Thanks for the kind feedback, will certainly try to add PO module in future and provide you the same. Thanks!

Replied December 2019

User Profile

David

Verified reviewer

Industry: Telecommunications

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2018

Delightful, Useful, Rough Service

Pros

iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects.

Cons

The Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden.

Response from Ipercepts

Thanks for the Kind response David.

Replied April 2018

Ashish

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

December 2019

Good software for management in a team

We are getting leads to work and update on a regular basis.

Pros

It's full of various functions which is very much handy in daily work. Easy to use and understand.

Cons

Interface is a bit old. No customization of interface

Response from Ipercepts Creative Soft Tech

Hi Ashish, Thanks for the feedback, yes we are working on the interface/UI, soon you will get an update with the upgraded UI. Thanks!

Replied December 2019

Vishal

Company size: 2-10 employees

Industry: Industrial Automation

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

Feedback

the experience is good. support excellent

Pros

Good software customized as our workflow

Cons

look and feel needs to be improved lags speed ease of operation needs to be improved

Reasons for choosing ezeeCRM

it was customized to fit our workflow

Response from Ipercepts Creative Soft Tech

Hi Vishal, Thanks for the fare feedback, will surely be working on UI level improvements and release as update. Thanks!

Replied December 2019

Anonymous

Time used: Free Trial

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

May 2018

Very customisable CRM.

Pros

Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features.

Cons

Not available as an app for when out of the office, other than that all was good and no other cons to list.

Response from Ipercepts Creative Soft Tech

Sorry for the delay in responding and thank you for the kind review, also the Mobile application is now available, kindly contact our support team they will assist you with the application, thanks!

Replied December 2019

Showing 1 - 13 of 13 reviews
ezeeCRM

ezeeCRM

4.08/5 out of 13 reviews
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