Falcon.io

Freshdesk

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Ratings & Reviews

Overall Rating

4.29 / 5 (141)

4.51 / 5 (2,161)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 31, 2020

April 3, 2020

Pros/Cons

  • Pros

  • Good communication, easy to use interface and happy to help account management team.

  • Very user friendly to use. Excellent Customer Support. Really AAA+. Always willing to go the extra mile.

  • Cons

  • Reporting dashboards are all well and good but the exportable reports do not offer enough of a visual representation of performance, it’s all excel.

  • The build component is awesome but would be even better if you could create a specific URL to your brand

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • Although the interface is clean and simple, I personally find it a little too simple occasionally. Configuring the email side of it is not as simple as you would like if you are using office 365.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots