Fieldpoint

RATING:

4.1

(16)

About Fieldpoint

Fieldpoint is a field service management solution that optimizes mid-sized and enterprise business operations. With over 25 years of industry experience, this software delivers an all-in-one solution that transforms service organizations to run leaner, smarter, and more profitable businesses with reliable ERP integrations. Fieldpoint invests in R&D. Therefore, with consistent product enhancements and mobile capabilities, it offers a complete and connected field service management software. It is an integrated application set with special industry extensions, giving businesses a suite with the right functionality for specific requirements. Organizations can customize workflows and configurations in Fieldpoint for any business need without investing in constant upgrades...
Work Order Management

Fieldpoint Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Fieldpoint

1 - 5 of 16 Reviews

Vinci

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2022

New Database

The staff are grat, they respond to all questions promptly. Our implemenation person [SENSITIVE CONTENT]was fantastic. He was patient and helped the company through the difficult transition from our old database to the new system.

PROS

We implemented Fieldpoint March 2020. The experience was difficult due to the pandemic and staff. We selected a couple of modules and made changes as we progressed through the training and setup. Overall, the product is great. Dashboard is easy to navigate, invoices/work orders/purchase orders are very helpful. We've adapted to the system very well. We're not utililizing the program to it's fullest potential and hope to complete the other modules soon. We're hoping to set up timesheets, progress billing and contracts soon. These modules will provide more efficiencies for our company.

CONS

The mobilie application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.

Reasons for switching to Fieldpoint

The software was moved to Europe, no software consultant in Canada.

Vendor Response

Hi Vinci, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss your feedback around the mobile application. Please reach out to your consultant directly or send us a note at support@fieldpoint.net

Replied July 2022

Missy

201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Very Extendable

We are currently on Alert by Field Point, with plans to move to the new platform Field Point. Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business. Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion. In conclusion, Alert has been an important part of our service engine as we continue to grow

Janeth

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed July 2022

The software does not work well offline and is not reliable

Very frustrating. We were told that the reporting will be an important advantage of this program, but so far we had to make customizations that we had to pay out of our pockets to have what we need.

PROS

[SENSITIVE CONTENT]. He has worked hard.

CONS

The biggest problem is the connection with the server. The program needs a really good internet connection to work, otherwise, the information does not transfer to the server the way it should. Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly. Checklists not loading fast enough. The list is long. When they fix something, other things break... The best of FP so far is having [SENSITIVE CONTENT] always willing to help, he always tries his best to keep us happy, but it's very hard when the program is not reliable. After almost 2 years we have seen some improvement, but it has been so hard!

Reasons for switching to Fieldpoint

Improve performance in the field. Better reporting

Vendor Response

Hi Janet, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

Replied July 2022

Nigel

Automotive, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2022

Fieldpoint Review

Good because of customer service, otherwise very poor

PROS

Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint

CONS

I have had several issues arise due to Fieldpoint not doing proper data validation, FP allows users to put characters into fields that should not be allowed then error out when attempting to retrieve info.

Vendor Response

Hi Nigel, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

Replied July 2022

Greg

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Great Product - Provided by a Great Team!

We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

PROS

Flexibility Customizable toolset Great implementation/support team

CONS

No cons - they have always been quick to resolve any issue we experience.