I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.

Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.

It was good to handle the information and the disposition was easy to do with keyboard shortcuts.

Pretty good phone system and allows me to do my job smoothly.

Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

The interface is intuitive both to support and end user. The organization capabilities and download file types help me accomplish my tasks with relative ease.

Simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI.

I would recommend the tool to anyone who is interested.

I like how easy it was to install on my computer, after the company sent it to me to start working.

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one.

Very dependable service, great customer support.

The interface of the software is easy to read and understand. Easy to navigate around.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

This software is very user friendly. It assures that my day runs smooth and is very easy to navigate.

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.

Great integration and features. Everything you can ask for in a suite of applications.

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike.

I like how easy it is to utilize, and the ability to quickly start using the service once it has been installed on a desktop.

The application is an excellent tool for calls processing, it also makes it easy to handle the job.

Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Loved it, it simple easy implementation was great, easy for the end users and easy on integrations with other systems.

Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.

I like that it identifies the callers coming through.

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly.

The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.

They provide business solutions on a reasonable price.

It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.

The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution.

The ease of use and with my company I get it free. I like having one place for my current prospects and my previous buyers and sellers and being able to set up emails for different occasions.

This program is saving me a ton of money thanks to my Broker. Can't wait to roll out more features.

Although I've had many years in the business, I've never had to use a CRM. I've done some research and from what I can see, kvCore is be the best system at its price point.

I especially like how easy it is to post on Facebook, Craigslist and other sites. The smart CRM is also great,  I love being able to send massive texts and emails.

The ease of transferring my database, the ongoing training and exceptional help desk are remarkable.

I am still learning the new system and all of the features and what it can do. In doing so the Inside Real Estate Support Team was been very helpful and responsive.

This software is relatively user-friendly and has good Integrations with other apps. I use it both for contact relation management and lead generation.

After being mislead by the sales rep  we are sad to say that KVcore is not the solution for your real estate needs as it is made out to be.

It has been quite useful for my team. My team uses it every single day and are converting leads better than ever.

Some of the default settings are difficult to change and hard to know if they are working. Also they only pull active listings from the MLS so no sold comps can be sent to buyers.

KvCore shows a strong commitment to improve the product steadily. KvCore integrated my flow of business into their solution.

I also struggle with the embedded vs. linked materials.

The lead s coming from property boost on listings are awesome. I love the breakdown report you get so you can track all activity on a certain property and the cost per lead is helpful.

That is the only thing I miss transitioning from Firepoint.

Recently switched brokerages in part for a better tech platform that wouldnt cost an arm and a leg to implement.

I love that its user friendly and hold you accountable.

I like that there are many features to help me as a new realtor, and the site is easy to navigate.

I like that it is user friendly and the platform is friendly to the eye. Meaning that it doesn't look complicated to use.

I have lost new leads due to the ugliness of the (unconfigurable) text messages that the system sends automatically.

I have it synced to all me lead sources and have smart campaigns set up automatically. It is a great tool and if you take the training, you see how many great tools it offers.

Experience has been good, positive. Customer service is always prompt and happy to help.

It has been great - i am getting better with it each day. I has done great to create leverage.

The best features are its functionality and intuitiveness.

The ease of navigating through the database is very important to me and allows me to run through my daily process as seems fit.

Overall, this is an immature product (as in too new to really work the way a CRM should) that is highly constrictive, inflexible, and badly designed. I am extraordinarily unimpressed.

I just started using this software and I know it is going to save me time and money. I'm working through the training slowly and trying to implement each step as I go.

Works amazing with Facebook Marketing and the ability to capture and nurture any lead that comes from your campaigns. Love the automation for email followup and the ease of customizing templates.

I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface.

I love the interface and ease of use. Easy to learn the new features and how to build your book of business.

So many features to utilize and benefit from. Great experience with customer service, everything manageable from one place, keeps all leads organized.

Property flyers are also created for me right away. Everything  is on auto-pilot for me, and the quality is fabulous.

The only thing that I like about this software is it's ability to create nice IDX websites and track user behaviour on those websites.

I love the ability that the software provides to work for you with the automated responses and its ability to integrate with IDX websites.

There is SOOO much if you just jumped on you would be lost.

KvCore software does everything. I love the CRM how it interacts with clients and I love the social media where it posts to Facebook and LinkedIn and all the important Media sources.

Property Boost was great. After many years of spending money on FB or Google ads with hardly any leads...kvCORE resulted in 13 each time I did it and for less than $90 each attempt.

Robust CRM with the best integration for IDX and lead generation and lead management.

US Dollar

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 


Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 


The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 


Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 


The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.



LongDescription

Support Ticket Management

Real Time Analytics

Call Tagging

Employee Management

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Employee Reward Programs

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Knowledge Management

Communication Management

Multiple Scoring Models

Customer Database

Call Recording

Call Logging

Screen Recording

Integrations Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Lead Generation

Self Service Portal

Call Queues

Text to Speech

Recording

Customer Experience Management

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

KPI Monitoring

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Data Visualization

Real-Time Chat

Chat/Messaging

Customizable Templates

Interaction Tracking

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Real Time Reporting

Chatbot

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Trend Analysis

Mac OS

Web browser (OS agnostic)

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Five9

In Person

Live Online

Webinars

Documentation

Ranked #1 by over 250K Agents - kvCORE is a complete real estate platform that empowers brokerages, teams, and agents to scale and grow faster than than their competition:

MORE Agents & Teams Choose Brokerages with kvCORE. 

Here’s why:

1) Dedicated IDX websites for all offices, teams, and agents - equipped behavioral intelligence, automation, and chat.

2) Smart CRM bubbles up top priorities for agents in one single dashboard. 

3) Mobile app enables agents to wake up to warm leads right on their phone everyday.

4) Marketing automation system empowers agents with mass email + text, video messaging, power dialer, pond accounts, and more.

5) Social sharing tools seamlessly drive exposure of listings.

6) Business analytics suite creates tight transaction integration and automation for quick and easy payouts.

If you are looking to take your real estate business to the next level, then schedule your demo of kvCORE and get pricing information.

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