FixMe.IT
About FixMe.IT
FixMe.IT Pricing
Starting price:
$32.50 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended CRM Software
Most Helpful Reviews for FixMe.IT
1 - 5 of 376 Reviews
Lisa
Banking, 51 - 200 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2023
Highly recommend this solid product!
Christopher
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Great and easy to use Remote Software
Being able to remotely manage clients on a day to day basis.
PROS- Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions.
CONSSadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)
Alex
Government Relations, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
PROSFixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
CONSSometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
Reason for choosing FixMe.IT
My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price.
Juan
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
does what it needs to, good enough remote experience
ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time
CONStoo many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service
Vendor Response
Hi Juan, 1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates. 2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE 3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design. Best, Dan | Techinline
Replied May 2018
Andrew
Consumer Electronics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
The single most valuable tool in any arsenal
I am able to diagnose and fix my company's hardware and software packages from anywhere at any time.
PROSRocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine.
CONSNo ability to force wake a machine on unattended access.
Reason for choosing FixMe.IT
Once I was the ease of installation and use of FixMe, every other support software faded away fast.
