FLG Software

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FrontRunners 2021

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About FLG

FLG is a cloud-based customer relationship management (CRM) solution that helps small to large enterprises manage leads and streamline communication with customers. The centralized platform enables administrators to configure system settings, grant access permissions and assign tasks to multiple organizational departments. Features of FLG include reporting, campaign management, call scripting, alerts/notifications, in-built calendar, task administration and data import/export. It allows businesses to send customizable emails to potential leads, automatically fetch responses to resolve customer queries and manage compliance across processes. It provides users with automation tools to schedule appointments and create customer journeys to follow-up on leads, improving...

FLG Pricing

- Plus plan costs £77.50 per month for up to 5 users (additional user £15.50/month) - XL plan costs £130 per month for up to 5 users (additional user £26/month) - Concierge plan costs £250 per month for up to 5 users (additional user £50/month)

Starting price: 

£77.50 per month

Free trial: 

Available

Free version: 

Not Available

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FLG User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 39 reviews

User Profile

Amy

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

FLG Review Oct 2019

Pros

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone. Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Response from FLG Business Technology

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature. Thank you for your suggestions - I've passed these on to the product team. Lauren Shaw

Replied October 2019

Chris

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Pros

- Ease of use, works straight from the moment you login. - Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Cons

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Reasons for switching to FLG

Cloud access and the ability to control and design the environment much better/quicker.

Response from FLG Business Technology

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team. Lauren Shaw

Replied October 2019

Conor

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

Great system when you get used to it (can be complicated but the customer support makes up for it)

Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

Pros

That the support team is usually available to help with any issues. These issues usually resolved very quickly.

Cons

There are limitations when it comes to assigning leads and setting limits amongst users.

Reasons for choosing FLG

FLG ticked all the boxes that were critical to us

Reasons for switching to FLG

Bitrix have many limitations

Response from FLG Business Technology

Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance.

Replied October 2020

Jonathan

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Flexible & Great Value

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons

Looks awful on my iPhone, hard to read on small screens

Reasons for switching to FLG

Was too rigid, i like the "whole business" package of FLG - you really can achieve anything

Response from FLG Business Technology

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly. Lauren Shaw - Marketing Manager

Replied November 2019

Nathan

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

FLG solves so many business issues.

Having been using FLG for over 5 years, I've always been satisfied with FLG. It's particularly good that they allow users to vote on how the platform is continually developed.

Pros

Workflows make it super easy to automate all points of a customers journey.

Cons

Hard to say, possibly the minimum 5 licenses - but I understand why they use this pricing structure.

Reasons for choosing FLG

Seemed to be more cost effective in the long run, which it was.

Response from FLG Business Technology

Thanks for the feedback Nathan - much appreciated. Fantastic to hear you're getting plenty of value from our automated workflows! Please keep your suggestions and votes coming on our product feedback voting site. Our minimum charge per account is to ensure we continue to offer a great platform to customers without compromising on things like our excellent support service. Lauren Shaw

Replied October 2019

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