About FLG

FLG is a cloud-based customer relationship management (CRM) solution that helps small to large enterprises manage leads and streamline communication with customers. The centralized platform enables administrators to configure system settings, grant access permissions and assign tasks to multiple organizational departments.

Features of FLG include reporting, campaign management, call scripting, alerts/notifications, in-built calendar, task administration and data import/export. It allows businesses to send customizable emails to potential leads, automatically fetch responses to resolve customer queries and manage compliance across processes. It provides users with automation tools to schedule appointments and create customer journeys to follow-up on leads, imp...


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Supported Operating System(s):

Web browser (OS agnostic)

39 Reviews of FLG

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

October 2019

Amy from WiSER Interiors

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2019

FLG Review Oct 2019

Pros

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone. Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Response from FLG Business Technology

Replied October 2019

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature. Thank you for your suggestions - I've passed these on to the product team. Lauren Shaw

July 2019

Chris from MoveSquad Group

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Pros

- Ease of use, works straight from the moment you login. - Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Cons

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Reasons for Switching to FLG

Cloud access and the ability to control and design the environment much better/quicker.

Response from FLG Business Technology

Replied October 2019

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team. Lauren Shaw

December 2020

brandon from Specialist Motor Insurance

Company Size: 1 employee

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Very Powerful system with outstanding service

Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of [SENSITIVE CONTENT HIDDEN] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance.

Pros

This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request. The software also allows me to migrate other methods over to which I use to pay other third parties for.

Cons

the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star.

Reasons for Choosing FLG

customer support and assistance as I was setting everything up myself and new to this type of software.

Response from FLG Business Technology

Replied January 2021

Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business.

October 2020

Conor from Uttr Digital

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Great system when you get used to it (can be complicated but the customer support makes up for it)

Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

Pros

That the support team is usually available to help with any issues. These issues usually resolved very quickly.

Cons

There are limitations when it comes to assigning leads and setting limits amongst users.

Reasons for Choosing FLG

FLG ticked all the boxes that were critical to us

Reasons for Switching to FLG

Bitrix have many limitations

Response from FLG Business Technology

Replied October 2020

Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance.

November 2019

Jonathan from Offices.co.uk

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Flexible & Great Value

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons

Looks awful on my iPhone, hard to read on small screens

Reasons for Switching to FLG

Was too rigid, i like the "whole business" package of FLG - you really can achieve anything

Response from FLG Business Technology

Replied November 2019

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly. Lauren Shaw - Marketing Manager