FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone. Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Looks awful on my iPhone, hard to read on small screens

The platform is great, but it does feel like it's been abandoned and just never gets new features or updates. We're currently scouting other CRMs that have a more active development cycle, which is a pity as FLG is a UK based company. Support also takes forever to answer emails, and never picks up the phone.

Very easy to use and set up and would be great for a small business that doesn't need to do anything too complex

It seems like new features are just never added. The last major update I can find was dated March 2023, and it was just to add custom fields. Development feels like it's been totally abandoned despite having regular feedback submissions, which doesn't imspire much confidence in the longevity of the platform

Having been using FLG for over 5 years, I've always been satisfied with FLG. It's particularly good that they allow users to vote on how the platform is continually developed.

Workflows make it super easy to automate all points of a customers journey.

Hard to say, possibly the minimum 5 licenses - but I understand why they use this pricing structure.

Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of [SENSITIVE CONTENT HIDDEN] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance.

This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request. The software also allows me to migrate other methods over to which I use to pay other third parties for.

the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star.

It's easy to use and understand and great to have for a large client bank.

The fact this product wasn't tailor specifically for our industry

Overall, It's been a great experience with all things involved.

FLG is great for a small to medium sized business, and especially great for starting out. We first used FLG when we had 5 users, and have now scaled up to over 90 users with an additional 50 partners. The usability & user interface it offers is really second to none, from the minute you use it, its incredibly intuitive from an administration point of view and user point of view. Really easy to train, it takes our in house trainer around 25 mins to go through all the features of FLG in detail to even the least tech savvy people. FLG offers an extensive range of API's that allow most businesses to do pretty much anything. You can use tools like Zapier & FlowXO to manage these if you don't have any coding knowledge. That's how we started out.

Expandability once you've built your business to a larger level and would like more customisability. However this only really affects business with extremely custom requirements.

Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

The ability to build work flows with communication triggers, tasks and status changes. Very simple to use. Easy user interface and all elements well placed. Integration with 3rd party applications has been simple most of the time. Flg have developed specific solutions which have fitted well with our needs (FlowXO)

Can’t change multiple templates with one click (I.e. change of address). Looking at applications to auto move statuses, tasks and document upload without human interaction. Not sure this is possible yet

The FLG platform has customization options that allow it to be useful no matter the industry of your business. We attribute a lot of our success to the optimization of our sales process through the platform. These options are also supported by first-class customer service and training material if you ever need it.

As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

It's been great, I've used FLG for several years now and for a couple of different industries. I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

We love the lead actions and have built some really nice workflows for new leads, quotes and sales. E.g. When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG. The advisors love this as it helps improve contact rate.

The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Easy to pick up great functions and can get an overview of all your data and performance easily and quickly.

Not had any issues with it at all. Does everything we need it to any support we have been looking for has been there when we needed it.

5 star

We cannot recommend FLG enough, having tried various CRM systems for the real estate and other companies we have FLG is by far the best and easiest system to use for new starters and existing employees, The integration, lead tracking and management allows us to keep track and in touch with all our clients in the best possible way and the automation of emails and templates speeds up communication, we could not function in the way we do without the system.

Nothing. The only added benefit would; be to have a mobile app

Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

That the support team is usually available to help with any issues. These issues usually resolved very quickly.

There are limitations when it comes to assigning leads and setting limits amongst users.

FLG helps me to get on with my daily duties without having to worry about lead storage and distribution. FLG makes the process fully automated. I have never come across a better product.

I can rely on FLG to store, manage and distribute my leads very easily without the need to supervise.

Maybe the admin interface could be a little less confusing but with time I got there.

The system is very easy to use and the guides online are helpful. The price is well worth the package which you get.

Great claim tracking, easy to use and it is very easy to log calls, documents, etc. The status make the case's easy to track each stage they are in.

Additional reporting, better tracking on people placing tasks

Very good. It's been our key marketing and reporting tool.

It's so easy to filter your leads and check progresses. Much easier than most software's, it's saved me a great deal of time. It's also so flexible and versatile.

It can be time consuming to add changes to multiple lead groups.

Lead management and distribution made easy

FLG has always been easy to set-up, use and integrate with other tools. Simple logic for dsitribution and management of leads mean that we have contonuted to use it for years

We've requested many improvements over the years. None of which have ever been implemented

The software is extremely easy to use for the most part and where there are difficulties the support team are fantastic. On every occasion I have had to speak to the support team, they have always been friendly, knowledgeable and helpful.

Initially, we had issues as some features we were used to in past CRM's were not available so workarounds had to be found.

Great front-end lead management and customer contact platform.

Great platform for front-end lead management and customer contact. A very easy to use interface . Lots of customisation and always great support.

Although there are other systems that can be integrated with FLG we didn't find anything to suit our very complex business needs. It's a shame as the front-end is great and we have used it for years!

Always first-class support from people who know the software inside out

Very easy to use, looked at others such as Zoho and also tried to use salesforce but found them both very difficult to set up Salesforce needed much more program work to use FLG was an out of the box solution for us.

Nothing it has helped our business we couldn't do without it now.

I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must.

FLG allows me to manage the customer journey from 'new lead' to 'converted'. We have workflows that nurture leads for years and we often convert leads from 2-4 years ago.

It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes.

As a former happy user, we're delighted to be back. The CRM is easy to navigate, has great functionality and at a very reasonable price.

Firstly, they're UK based, unlike most which are USA based and thus getting hold of anybody before 2pm is nigh-on impossible! Secondly, the system is so simple, yet has so much functionality. From simple contact management, to creating templates, through to workflows - everything is so simple to set up.

We've come back to FLG after a circa 5 year absence. When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh. However, that's all sorted now and the emails have much better capabilities. That's why we've come back.

Customer service has always been great with optimizing our system and arranging lead suppliers to feed the leads in

The crm is so easy to use and organising the work day is very streamlined. I know where i am with clients at all times

A few teething problems with receiving leads from certain clients

Very good

you can customise it with relative ease

The additional fields do not form part on any reports

Easy to use. Simple to administer for other users. Informs you when someone emails. Set tasks, notes, and be reminded of them. To not have FLG would really set back my performance and its great value for money at £90 a month.

What attracted me to want to always use FLG was the email form within the system. Perfect for contacting my clients and councils, that all get stored in date order as and when they come in, at the same place. This made the organising of my clients cases a breeze.

I have all the features my business requires. There are way more than i need.