Follow Up Boss vs BoldTrail
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.1 / 5
Value for Money
4.2 / 5
4.3 / 5
Customer Support
4.4 / 5
4.3 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
August 13, 2024
July 30, 2024
Pros/Cons
Pros
- The whole team and especially [SENSITIVE CONTENT] have been fabulous to work with. Really appreciate their ongoing training and tutorials, and love having a success manager to help us.
- Follow Up Boss has been great. Sensitive content hidden] has been our account representative and is proactive in meeting with us to tell us what we can be doing better and utilizing at a higher level.
- I love how it makes contacting my client list almost effortless. Additionally, the fact that it has the ability to record calls and provide transcripts is helpful in updating notes.
Cons
- I have brought issues to their attention sveeral times and they refuse to fix them.
- That the alerts are not consistent. I will sometimes get communication from a client and it won’t alert me.
- The cost was my dilemma so newbies and those who aren't quite branded in the field yet might find the expense a bit much.
Pros
- I especially like how easy it is to post on Facebook, Craigslist and other sites. The smart CRM is also great, I love being able to send massive texts and emails.
- The lead s coming from property boost on listings are awesome. I love the breakdown report you get so you can track all activity on a certain property and the cost per lead is helpful.
- Works amazing with Facebook Marketing and the ability to capture and nurture any lead that comes from your campaigns. Love the automation for email followup and the ease of customizing templates.
Cons
- Overall, this is an immature product (as in too new to really work the way a CRM should) that is highly constrictive, inflexible, and badly designed. I am extraordinarily unimpressed.
- There is SOOO much if you just jumped on you would be lost.
- I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
2 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
