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FranConnect vs Zoho CRM

FranConnect vs Zoho CRM

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Overall Rating
4.3 (182)
4.3 (6813)
Ease-of-Use
4.2 / 5
4.1 / 5
Value for Money
4.2 / 5
4.3 / 5
Customer Support
4.5 / 5
4.1 / 5
Functionality
4.1 / 5
4.3 / 5
Last Review Written
November 22, 2023
October 2, 2024
Pros/Cons
  • Pros

  • Fantastic development of the modules that were necessary for our company, great support and training.
  • The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features.
  • The software is easy to use, navigate, integrate with operations. Good dashboard which is user-friendly since it can be customized into more attractive and easy to understand patterns.
  • Cons

  • Poor, or below poor, if that's even a category of classification.
  • Honestly, I hate most of it. The platform moves so slowly, doesn't load properly, and glitches all the time.
  • The inability to personalize it more according to brand.
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  • Pros

  • Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps.
  • Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.
  • Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.
  • Cons

  • We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
  • Misleading information during the trial phase. Always upselling their useless apps through Zoho one.
  • You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.
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Pricing Range
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Product Demo & Screenshots
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos