# Best 5 Freshdesk Alternatives in 2026 - Software Advice > Find the top Freshdesk Software alternatives in 2026. Our list is fueled by product features and real user reviews and ratings. Compare these alternatives to make sure you are picking the best Help Desk Software for your business. Source: https://www.softwareadvice.com/crm/freshdesk-profile/alternatives --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) / Freshdesk Alternatives Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/freshdesk-profile/)[Reviews](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Alternatives # Best 5 Freshdesk Alternatives Updated June 15, 2026 Written by [Laura Burgess](https://www.softwareadvice.com/resources/author/laura-burgess/) Content Analyst Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/) Team Lead, Content Freshdesk 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price: $19.00 per month Free trial Free version Find your perfect match Speak directly with a specialist to match alternatives to your budget and needs. On this page - Our Summary - Popular Alternatives - Top Alternatives - Additional Alternatives ## Our Summary Freshdesk 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Top Alternatives LiveAgent Salesforce Service Cloud Zendesk Suite JIRA Service Management Zoho Desk See More Alternatives ### Why you may need an alternative for Freshdesk: Freshdesk offers strong ticketing and automation, but growing teams may prefer alternatives for better customization, support responsiveness, and scalability. **What it’s good at:** It excels at efficient ticket management, offering an intuitive interface and automation features that streamline customer communication and speed up issue resolution. These strengths make it a valuable tool for improving customer satisfaction and simplifying support workflows, especially for small and midsized teams. **What it’s not good at:** Some businesses may need a platform with more flexible customization options or stronger user support responsiveness. In addition, for teams scaling their customer service operations, Freshdesk’s costs can add up quickly. In contrast, tools such as LiveAgent, Zendesk, or Salesforce Service Cloud may be a better fit. Free 15 minute consultation for your personalized Freshdesk alternative list Our expert software selection advisors have helped over one million companies the right software for their needs. ## Preview of Top Freshdesk Alternatives Main Product Freshdesk 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Top Alternative LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Top Alternative Salesforce Service Cloud 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Top Alternative Zendesk Suite 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Top Alternative JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Top Alternative Zoho Desk 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Top Freshdesk Alternatives [## LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** ([1787 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)) Starting Price: $15.00 per month Free trial Free version Starting Price: $15.00 per month Free trial Free version ### LiveAgent's Best Rated Features LiveAgent - 5.0Real-Time Monitoring - 4.77Live Chat - 4.74Task Management Freshdesk Comparison - 4.42Real-Time Monitoring - 4.40Live Chat - 4.31Task Management ### Features Comparison 36% Unique Features for LiveAgent - Account Management - Agent Interface - Audit Trail See All 64% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 78% Unique Integrations for LiveAgent - Actio - ActiveCampaign - Agile CRM See All 22% Shared Integrations with Freshdesk - Adobe Commerce - BigCommerce - CS-Cart Store Builder See All [Get Full One-To-One Comparison with Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/) See LiveAgent Screenshots [## Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** ([824 reviews](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Salesforce Service Cloud's Best Rated Features Salesforce Service Cloud - 4.86Knowledge Management - 4.84CRM - 4.83Queue Management Freshdesk Comparison - 4.07Knowledge Management - 4.22CRM - 4.23Queue Management ### Features Comparison 42% Unique Features for Salesforce Service Cloud - Accounting Integration - Appointment Management - Autoresponders See All 58% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 82% Unique Integrations for Salesforce Service Cloud - CRM Analytics - Elastic Enterprise Search - Gainsight CS See All 18% Shared Integrations with Freshdesk - Five9 - Salesforce Sales Cloud - Talkdesk [Get Full One-To-One Comparison with Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/service-cloud/) See Salesforce Service Cloud Screenshots [## Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) Starting Price: $55.00 per month Free trial Free version Starting Price: $55.00 per month Free trial Free version ### Zendesk Suite's Best Rated Features Zendesk Suite - 4.76Customer History - 4.75Real-Time Updates - 4.75Issue Tracking Freshdesk Comparison - 4.25Customer History - 4.63Real-Time Updates - 4.63Issue Tracking ### Features Comparison 39% Unique Features for Zendesk Suite - Account Alerts - Account Management - Asset Tracking See All 61% Shared Features with Freshdesk - Activity Dashboard - Activity Tracking - AI Copilot See All ### Integrations Comparison 77% Unique Integrations for Zendesk Suite - 123FormBuilder - 3CLogic - ActiveCampaign See All 23% Shared Integrations with Freshdesk - Adobe Commerce - Aircall - Ameyo See All [Get Full One-To-One Comparison with Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/) See Zendesk Suite Screenshots [## JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) **4.5** ([770 reviews](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/)) Starting Price: $20.00 per month Free trial Free version Starting Price: $20.00 per month Free trial Free version ### JIRA Service Management's Best Rated Features JIRA Service Management - 4.70Support Ticket Tracking - 4.60Data Import/Export - 4.58Support Ticket Management Freshdesk Comparison - 4.52Support Ticket Tracking - 4.47Data Import/Export - 4.56Support Ticket Management ### Features Comparison 44% Unique Features for JIRA Service Management - Asset Lifecycle Management - Asset Tracking - Audit Management See All 56% Shared Features with Freshdesk - Access Controls/Permissions - Activity Tracking - Alerts/Escalation See All ### Integrations Comparison 83% Unique Integrations for JIRA Service Management - 8x8 Contact Center - Asana - BigGantt See All 17% Shared Integrations with Freshdesk - Box - Dropbox Business - GitHub See All [Get Full One-To-One Comparison with Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/jira-service-management/) See JIRA Service Management Screenshots [## Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** ([2213 reviews](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/)) Starting Price: $9.00 per month Free trial Free version Starting Price: $9.00 per month Free trial Free version ### Zoho Desk's Best Rated Features Zoho Desk - 4.88SSL Security - 4.71Chat/Messaging - 4.71Issue Tracking Freshdesk Comparison - 4.27SSL Security - 4.55Chat/Messaging - 4.63Issue Tracking ### Features Comparison 31% Unique Features for Zoho Desk - Account Management - Audit Trail - Autoresponders See All 69% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 73% Unique Integrations for Zoho Desk - Alegra - APPSeCONNECT - Asana See All 27% Shared Integrations with Freshdesk - Aircall - BigCommerce - Capsule See All [Get Full One-To-One Comparison with Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/) See Zoho Desk Screenshots ## Our Methodology Our objective research is based on market demand signals along with an analysis of our proprietary data, including product information and verified user ratings and reviews, as of June 2026. To be eligible, products had to meet at least one of the following criteria: - Be considered a popular Freshdesk alternative based on our analysis of online search trends where users compare the two systems. - Emerge as one of the top-mentioned products in Software Advice reviews that reviewers switched to from Freshdesk, or considered as alternatives when selecting Freshdesk. - Show popular demand in a software category shared with Freshdesk by being among the products that users most commonly inquire about on its Software Advice profile page. - Rank among one of the highest-rated Freshdesk competitors. The selected products also met these requirements: - Have at least 20 published reviews in the past 2 years as of the analysis period. - Demonstrate U.S. market presence based on factors such as the availability of U.S.-based reviews and product website research. In certain cases, depending on the product we’re considering alternatives for, we may expand our selection criteria based on our market insights to ensure we’re providing the best options for buyers. To offer users a varied selection of vendors to consider, we restrict the number of products from the same software vendor on the list. If several products from the same vendor qualify for inclusion, we select the one most often searched as a Freshdesk competitor according to online search trends. ## Additional Freshdesk Alternatives [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Features Comparison 71% Unique Features for Salesforce Sales Cloud - Accounting - Accounting Integration - Ad hoc Reporting See All 29% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 67% Unique Integrations for Salesforce Sales Cloud - Birdeye - ClearSlide - Conga Composer See All 33% Shared Integrations with Freshdesk - Box - Dropbox Business - Five9 See All See Salesforce Sales Cloud Screenshots [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) 4.9 [(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/) Starting Price: $32.00 per month Free trial Free version Starting Price: $32.00 per month Free trial Free version ### Features Comparison 13% Unique Features for Supportbench - Autoresponders - Calendar Management - Configurable Workflow See All 87% Shared Features with Freshdesk - Access Controls/Permissions - Activity Tracking - AI Copilot See All ### Integrations Comparison 33% Unique Integrations for Supportbench - HubSpot CRM - LiveChat - NinjaOne See All 67% Shared Integrations with Freshdesk - Harvest - Jira - Meta for Business See All See Supportbench Screenshots [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Features Comparison 24% Unique Features for LiveChat - Autoresponders - Conversation Intelligence - Customer Journey Mapping See All 76% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 67% Unique Integrations for LiveChat - 1CRM - 1Password - 2way See All 33% Shared Integrations with Freshdesk - Adobe Commerce - BigCommerce - Campaign Monitor by Marigold See All See LiveChat Screenshots [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Starting Price: $29.00 per month Free trial Free version Starting Price: $29.00 per month Free trial Free version ### Features Comparison 25% Unique Features for HelpDesk - Autoresponders - Complaint Monitoring - Conversation Intelligence See All 75% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 45% Unique Integrations for HelpDesk - Chatbot - HubSpot CRM - LiveChat See All 55% Shared Integrations with Freshdesk - GitHub - Jira - Shopify See All See HelpDesk Screenshots [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Starting Price: $39.00 per month Free trial Free version Starting Price: $39.00 per month Free trial Free version ### Features Comparison 48% Unique Features for Intercom - 2-Way Messaging - Autoresponders - Batch Communications See All 52% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 80% Unique Integrations for Intercom - 24sessions - Affogata - Archbee See All 20% Shared Integrations with Freshdesk - Aircall - Campaign Monitor by Marigold - GitHub See All See Intercom Screenshots [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Starting Price: $69.00 per month Free trial Free version Starting Price: $69.00 per month Free trial Free version ### Features Comparison 70% Unique Features for Bitrix24 - Absence Management - Accounting - Activity/News Feed See All 30% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 75% Unique Integrations for Bitrix24 - 3CX - Albato - Alegra See All 25% Shared Integrations with Freshdesk - Box - Dropbox Business - FreshBooks See All See Bitrix24 Screenshots [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) 4.2 [(1310)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) Starting Price: $31.10 per month Free trial Free version Starting Price: $31.10 per month Free trial Free version ### Features Comparison 80% Unique Features for Odoo - 360 Degree Feedback - Accounting - Accounting Integration See All 20% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 71% Unique Integrations for Odoo - Adyen - authorize.net - FedEx Ship Manager See All 29% Shared Integrations with Freshdesk - Adobe Commerce - Gmail - Meta for Business See All See Odoo Screenshots [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Pricing: Available upon request Free trial Free version Pricing: Available upon request Free trial Free version ### Features Comparison 30% Unique Features for Gladly - AI/Machine Learning - Autoresponders - Batch Communications See All 70% Shared Features with Freshdesk - Alerts/Escalation - API - Automated Routing See All ### Integrations Comparison 81% Unique Integrations for Gladly - Ada - Asana - Assembled See All 19% Shared Integrations with Freshdesk - Adobe Commerce - BigCommerce - Playvox See All See Gladly Screenshots [Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/) 4.6 [(134)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) Starting Price: $10.00 per month Free trial Free version Starting Price: $10.00 per month Free trial Free version ### Features Comparison 11% Unique Features for Gorgias - Batch Communications - Personalization - Proactive Chat See All 89% Shared Features with Freshdesk - Alerts/Escalation - Automated Routing - Call Center Management See All ### Integrations Comparison 84% Unique Integrations for Gorgias - 29 Next - Ada - AfterShip See All 16% Shared Integrations with Freshdesk - Adobe Commerce - Aircall - BigCommerce See All See Gorgias Screenshots [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Starting Price: $110.00 per month Free trial Free version Starting Price: $110.00 per month Free trial Free version ### Features Comparison 42% Unique Features for NiCE CXone - Auto-Dialer - Automated Scheduling - Budgeting/Forecasting See All 58% Shared Features with Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All ### Integrations Comparison 89% Unique Integrations for NiCE CXone - AnswerDash - Bullhorn ATS & CRM - CallVU See All 11% Shared Integrations with Freshdesk - Microsoft Teams - SugarCRM - Zoom Workplace See NiCE CXone Screenshots Still Not Sure? Our experts can help you compare Freshdesk with other top options, so you can find the best fit for your needs.