All Freshdesk Reviews
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Freshdesk Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.4
Functionality
4.3
Pros
"We needed a basic helpdesk system for a furniture retail back office, and Freshdesk was a good fit for creating tickets, assigning them to resources, and tracking them to resolution."
"It provided us data on a clean history of billing interactions and has helped reduce repeat transactions inquires by 25% in the last quarter."
"I love that Freshdesk’s ticketing system allows me to prioritize and manage customer issues through email and chat, and all of it is in one dashboard."
Cons
"You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either."
"The only thing I really don’t like about Fresh Desk are the fact that you can’t have part-time team members they have to be the same price as full-time team members and I do find the Support to be a little bit difficult to work with when we’ve needed help with issues"
"It doesn't allow you to do several things that I would expect out of a standard email program, like scheduling emails to be sent later."
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