# Freshdesk vs Freshservice - 2026 Comparison - Software Advice > Freshdesk vs Freshservice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Help Desk Software](https://www.softwareadvice.com/category/3529-online-help-desk/) / Freshdesk vs Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Freshdesk vs. Freshservice: 2026 Comparison Updated June 14, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Talk with us for a free 15-min consultation Expert advisors like Jacqueline, who have helped 1,000+ companies, can find the right software for your needs. On this page - Introduction - Comparison Snapshot - Pricing Comparison - Reviewers Perspective - Key Features Comparison - Bottom Line - Other Popular Comparisons [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Freshdesk reviews show that it’s mostly used by small businesses (70%) in IT technology and services and software sectors. **Starting Price:** $19.00 per month Pros: - Automation and reporting - Helpful user interface Cons: - Email notification issues Pros & Cons VS [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Freshservice reviews show it is favored most by both small (44% of reviews) and medium (33%) companies operating in IT. **Starting Price:** $19.00 per month Pros: - Asset tracking - Customizable categories Cons: - Expensive compared to rivals Pros & Cons Why You Can Trust Our Comparison 4,175 verified reviews evaluated 200 features analyzed 127 integrations considered ## Comparison Snapshot Freshdesk Freshservice Starting Price $19.00 per month, per user Starting Price $19.00 per month, per user Overall Rating 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Overall Rating 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Integrations Google Drive Slack Dropbox Business Integrations See All Slack Dropbox Business Salesforce Sales Cloud See All Top Rated Features Case Management 5.0 Templates 5.0 Drag & Drop 5.0 Top Rated Features See All Billing & Invoicing 5.0 Rules-Based Workflow 5.0 Investigation Management 5.0 See All ## Pricing Comparison Freshdesk Starting Price $19.00 / month Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer service on email. Free trial Free version Freshdesk Growth $19.00 / month Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer service on email. Freshdesk Pro $55.00 / month Everything in Freshdesk Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms Freshdesk Enterprise $89.00 / month See All Pricing Plans Freshservice Starting Price $19.00 / month Up to 1 Agent Free trial Free version Starter $19.00 / month Up to 1 Agent Growth $49.00 / month Up to 1 Agent Pro $99.00 / month Up to 1 Agent Enterprise Pricing available upon request See All Pricing Plans Freshdesk and Freshservice are both provided by Freshworks which prices its products per agent per month. There is also a slight discount for users opting for billing on an annual basis rather than those that pay monthly. Both products offer four specific pricing tiers that cater to different-sized businesses, from smaller startups to enterprise-level companies. While both have pricing starting from $15 per agent per month for annual billin... g, Freshservice offers slightly lower prices for its first upgrade tier. However, above this tier, Freshservice is the more expensive of the two. Based on analysis of verified user reviews on Software Advice, we observe that while both Freshdesk and Freshservice receive overall positive feedback for pricing, Freshdesk has a slightly higher percentage of positive reviews on this topic (74%) compared to Freshservice (69%). Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Reviewers Perspective ### Ease of Use Freshdesk Reviewers Rating 4.5/ 5 "Freshdesk allows customisation of user interface, views, workflows and reports" 5.0 Verified Reviewer CEO Used for 6-12 months VS Freshservice Reviewers Rating 4.6/ 5 "Incredible automation cabability and easy UI" 5.0 Daniele C. Project Manager Used for less than 6 months We analyzed 824 reviews on Software Advice discussing Freshdesk and Freshservice’s ease of use. From this research, we found that both tools received overwhelmingly positive feedback, with Freshservice receiving a moderately higher proportion of positive comments (83%) than Freshdesk (78%). In the case of Freshservice, users highlight the following advantages regarding its ease of use: - Intuitive interface and a clean design - Good levels... of customization - Availability of a mobile app - Cohesive integration capacity Despite the overall favorable feedback, some comments express frustration with inconsistencies in the user interface (UI), as well as an initially tricky experience for new users. There are also reviews that remark that some modules of the system seem underdeveloped and lacking in functionality. Freshdesk users on the other hand mention in their reviews some of the following advantages: - Customizable dashboards and workflows - Efficiencies gained through automation features - Annotation features for screenshots - Modern and simple to operate user interface However, some comments also highlight negative aspects of the ease of use, such as difficulties managing Freshdesk’s setup and customization. Additionally, there have been criticisms of the need for frequent logins as well as the lack of flexibility in the administration menu. ### Value for Money Freshdesk Reviewers Rating 4.4/ 5 "For our small IT department, FreshDesk is a cost-effective ticket solution" 4.0 Andrew R. P. Director of Children's Ministires Used for 1-2 years VS Freshservice Reviewers Rating 4.4/ 5 "Freshservice contained the features and ability to meet our help desk needs" 4.0 David C. IT Manager Used for 2+ years We assessed 656 reviews discussing the pricing and value for money of Freshdesk and Freshservice. Based on this analysis, we found that users view both in overwhelmingly positive terms for the value they offer. Both products are seen as offering a good number of features for their respective price points. They are praised for the flexible and scalable pricing tiers they offer users. Users also regard them well for their overall value for mo... ney and affordability. However, Freshdesk's offering of a free version potentially gives it a slight edge over Freshservice, which only offers a 14-day free trial. Some reviews highlight limitations, such as Freshdesk’s lack of advanced reporting and ability to add custom email domains. Additionally, Freshservice users also highlight restrictions on the number of assets that can be registered on the pro-license as a drawback in this regard. ### Customer Support Freshdesk Reviewers Rating 4.5/ 5 "The support via chat was able to find a quick solution to every problem" 5.0 Angelina P. Online Marketing Manager Used for less than 6 months VS Freshservice Reviewers Rating 4.6/ 5 "Superb helpdesk tool that provides responsive customer support" 4.0 Ayoub I. Dentist Used a free trial Both systems offer robust customer features; users also highlight quick response times and effective solutions. Freshservice reviewers in particular emphasize its straightforward onboarding process and regard the setup phase as useful in helping to learn custom solutions and feature implementations. Freshdesk reviewers, on the other hand, are particularly praising of the support received using the company’s live chat channel. However, revie... wers also highlight areas where support could be improved. In the case of Freshdesk, users mention issues getting help with more complex issues, while those using Freshservice identify difficulties in contacting support outside of email channels. Based on the analysis of 1,308 reviews, we found that both tools are rated very highly by users for the customer support they provide. Overall, Freshdesk receives the highest proportion of positive feedback for its customer support, with 89% of all reviews on the topic commenting positively, while in the case of Freshservice, it is 84%. ## Expert Analysis of Features ### Ticket management Freshdesk Feature Rating 4.50 / 5 VS Freshservice Feature Rating 4.30 / 5 Both Freshdesk and Freshservice’s ticket management capabilities receive a very high proportion of positive reviews and high scores from users. Freshservice edges ahead of Freshdesk in this regard, with a slightly higher average rating. Freshservice users particularly like its customizable platform and general flexibility. They can customize views, statuses, workflows, and the system's general tailoring to a firm’s specific needs for ticket management. This contrasts a little with Freshdesk's feedback, which comments on positive aspects of its ticketing system, such as its ability to auto-assign to staff and omnichannel support. Ticket management in Freshservice However, when using its ticketing management, Freshdesk users sometimes highlight challenges with managing access permissions and navigating the licensing model, which can complicate user management. In the case of Freshservice’s ticketing ability, negative comments focus more on confusion with its user interface and issues managing old project codes, which can hinder operation at times. Ticket management in Freshdesk ### Alerts/notifications Freshdesk Feature Rating 4.30 / 5 VS Freshservice Feature Rating 3.80 / 5 Users see Freshdesk as a strong choice thanks to its alerts and notifications and its capacity to provide better oversight of real-time communication. Integrations with other platforms, such as Microsoft Teams and TeamViewer, are seen as particularly useful in helping communicate information. Another highlight is the capacity to customize alerts in a way that prevents staff from being overwhelmed by their volume. However, users of Freshdesk highlight some areas where this feature could improve. For instance, some feel that inconsistencies with automations can cost time by requiring manual checks for updates. Alerts and notifications in Freshdesk’s dashboard Freshservice also receives mostly positive feedback for its alerting and notifications. Reviewers highlight positives such as its ability to align with ITIL standards and flexibility to integrate the system with third-party tools. Users also reference customizations with webhooks and custom email addresses. Alerts and notifications in Freshservice Like Freshdesk, it offers the ability to prioritize vital notifications, although some users comment that the notification setup can be a little cluttered in its organization. They also mention issues such as intrusive payment banners as downsides in this area. ### Access control/permissions Freshdesk Feature Rating 4.0 / 5 VS Freshservice Feature Rating 3.40 / 5 Both Freshdesk and Freshservice have broadly positive feedback from users for their ability to control user access for different technical levels of staff. In both cases, users appreciate the ability to secure sensitive information used by agents and set customizable permission levels. In the case of Freshdesk, the capacity to integrate with directory services, such as Active Directory, is seen as a clear advantage for managing internal user databases smoothly. However, while the ability to set specific permission levels for agents based on roles is seen well overall, some comments note a lack of customization options in the basic plan compared to higher paid tiers. Freshservice is seen as effective when managing different teams and departments, thanks to its level of control and flexibility when creating and allocating staff to specific permission levels. However, some users dislike the reliance on third-party applications for single-sign-on (SSO) to secure user logins. Some reviews also comment on a lack of more granular control over particular elements, such as agent admin permissions and ticket visibility for requesters. Freshservice access/control and permissions in SLA policies ## Bottom Line: [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) Flexible and versatile Freshdesk is a flexible and customizable system that can prove effective in empowering customer support and rapid responses. The availability of customizable alerts and integrations can help streamline operations and improve service to clients. It is a versatile system, making it a good help desk solution across a number of technical fields such as IT and software. [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Technical and complete Freshservice is a more IT-focused solution for help desk support, which is reviewed positively for its role-based access, automations, and customizable ticketing workflows. Its detail and integration capacity make it well-suited for managing complex, multi-departmental workplaces where security is paramount. ## Other Popular Comparisons [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[LiveAgent vs Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[LiveChat vs Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/livechat/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Milvus vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/milvus/)[LiveAgent vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/liveagent/)[MaintainX vs Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/maintainx/) Stuck Between Options? Our experts can help you compare top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice ## Sources 1. Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list. 2. **Product descriptions:** In our descriptions of each featured product, we included the following details: - **Most valued features:** Our research team analyzed verified help desk software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature. - **Review excerpts:** Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity. Freshdesk vs Freshservice - 2026 Comparison - Software Advice