Freshdesk vs Freshservice
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.4 / 5
4.4 / 5
Customer Support
4.5 / 5
4.6 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
September 4, 2024
September 5, 2024
Pros/Cons
Pros
- Moreover the idea of "support team" is amazing this is what I love the most about freshdesk.
- Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.
- The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.
Cons
- We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.
- With their continued lack of responsiveness we cancelled our account after using the service for about a year.
- The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Pros
- Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.
- Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.
- Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
Cons
- Its too expensive then other software. No other least about the software to complain about.
- Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.
- Lack of customisation on forms and categories - I cant change labels etc.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
2 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
