Freshdesk

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Ratings & Reviews

Overall Rating

4.51 / 5 (2,147)

4.35 / 5 (118)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 14, 2020

January 23, 2020

Pros/Cons

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • Simplified and easy to handle for beginners as well. Interface and color is very good, more ever very reasonable for price.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • Although the interface is clean and simple, I personally find it a little too simple occasionally. Configuring the email side of it is not as simple as you would like if you are using office 365.

  • Pros

  • Easy to use, scalable to any size company and has a fantastic phone app.

  • It is very flexible and allows you to do a lot of what you need.

  • Cons

  • Can be difficult to implement, time consuming to create but saves time in the long run

  • The software overall works correctly, the only problem I might say is that it is expensive compared to what other free software offer.

Product Demo & Pricing

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Advisor Recommendations & User Awards

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(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots