# Freshdesk vs Gladly - 2026 Comparison - Software Advice > Freshdesk vs Gladly - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/gladly --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Freshdesk vs Gladly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 24, 2026 # Freshdesk vs. Gladly: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 24, 2026 # Freshdesk vs. Gladly: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3445)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3445 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (10%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (11%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/call-center/gladly-profile/) [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gladly Based on 139 reviews - Popular among: Enterprise organizations - Most common industry: Retail, Consumer Goods & Services (68%) - Top use case: Customer Service (67%) 91% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3445)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/call-center/gladly-profile/) Gladly 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,445 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.8 Based on 139 reviews Ease of use 4.9 Value for money 4.8 Customer support 4.8 Functionality 4.8 ## User interface * * * ## Key features Features selected based on 3,584 reviews from Call Center * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Call Center Management N/A Collaboration Tools 4.1 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation 4.8 Automated Routing 4.8 Call Center Management 4.8 Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ Adobe CommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/)[ Twitter/XNot enough reviews ](https://www.softwareadvice.com/social-networking/twitter-profile/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 RM Ryan M.Customer Experience ManagerConsumer Goods, 51-200 employees "Maintaining Gladly Answers has also made it easier for me to streamline solutions and reduce repeat contacts, which benefits both our customers and our team. While there are still a few features on our wishlist that would make day-to-day operations even smoother, Gladly has already improved efficiency, collaboration, and the overall experience we’re able to deliver." Aug 27, 2025 Vishvesh P.Marketing ExecutiveHospital & Health Care, 2-10 employees "Another issue is that there is no way to upload images and videos; without this feature we can not properly assign and track incidents for our support teams because we have very little communication with support staff on how to assign ours to each other." Dec 25, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[Salesforce Sales Cloud vs Gladly](https://www.softwareadvice.com/compare/2764-Salesforce/vs/168565-gladly/)[Zendesk Suite vs Gladly](https://www.softwareadvice.com/compare/26892-Zendesk/vs/168565-gladly/)