# Freshdesk vs Gorgias - 2026 Comparison - Software Advice > Freshdesk vs Gorgias - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/gorgias --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Freshdesk vs Gorgias Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 16, 2026 # Freshdesk vs. Gorgias: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 16, 2026 # Freshdesk vs. Gorgias: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3443 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (10%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/crm/gorgias-profile/) [Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/) 4.6 [(134)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) Starting Price $10.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gorgias Based on 134 reviews - Popular among: Small businesses - Most common industry: Retail, Consumer Goods & Services (63%) - Top use case: Customer Service (37%) 86% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/crm/gorgias-profile/) Gorgias 4.6 [(134)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,443 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.6 Based on 134 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.5 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 3,577 reviews from Customer Service * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Call Center Management N/A Collaboration Tools 4.1 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation 4.1 Automated Routing 4.3 Call Center Management 4.2 Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) [ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ SlackNot enough reviews ](https://www.softwareadvice.com/remote-support/slack-profile/)[ GmailNot enough reviews ](https://www.softwareadvice.com/email-marketing/gmail-profile/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 VR Verified ReviewerSr Manager, Digital MarketingMarketing and Advertising, 11-50 employees "Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related." Apr 10, 2026 FA Frank A.Head of DigitalBusiness Supplies and Equipment, 11-50 employees "The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business." Mar 21, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[Salesforce Sales Cloud vs Gorgias](https://www.softwareadvice.com/compare/2764-Salesforce/vs/162532-gorgias/)[Zendesk Suite vs Gorgias](https://www.softwareadvice.com/compare/26892-Zendesk/vs/162532-gorgias/)