# Freshdesk vs Helpwise - 2026 Comparison - Software Advice > Freshdesk vs Helpwise - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/helpwise --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Freshdesk vs Helpwise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 16, 2026 # Freshdesk vs. Helpwise: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 16, 2026 # Freshdesk vs. Helpwise: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3443 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (10%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/crm/helpwise-profile/) [Helpwise](https://www.softwareadvice.com/crm/helpwise-profile/) 4.7 [(27)](https://www.softwareadvice.com/crm/helpwise-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Helpwise Based on 27 reviews - Top use case: Email Management (44%) 89% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/crm/helpwise-profile/) Helpwise 4.7 [(27)](https://www.softwareadvice.com/crm/helpwise-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,443 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.7 Based on 27 reviews Ease of use 4.6 Value for money 4.7 Customer support 4.7 Functionality 4.7 ## User interface * * * ## Key features Features selected based on 3,470 reviews from Customer Support * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Alerts/Notifications N/A Archiving & Retention N/A Automated Routing 4.3 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation N/A Alerts/Notifications 1.0 Archiving & Retention 4.6 Automated Routing N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) [ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)[ PipedriveNot enough reviews ](https://www.softwareadvice.com/crm/pipedrive-profile/)[ FreshsalesNot enough reviews ](https://www.softwareadvice.com/product/113796-Freshsales/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 Abraham C.Social Media Manager & Administrative SupportMining & Metals, 2-10 employees "This customer support app is a must-have for my e-commerce businesses." Oct 31, 2021 Masuk Sarker B.Online InstructorEducation Management, 201-500 employees "I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing." Nov 7, 2020 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[LiveAgent vs Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[LiveChat vs Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/livechat/)