# Freshdesk vs HubSpot Service Hub - 2026 Comparison - Software Advice > Freshdesk vs HubSpot Service Hub - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/hubspot-service-hub --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Freshdesk vs HubSpot Service Hub Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # Freshdesk vs. HubSpot Service Hub: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # Freshdesk vs. HubSpot Service Hub: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3440 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) 4.4 [(190)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses HubSpot Service Hub Based on 190 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Professional Services (12%) and Health & Medicine (10%) - Top use cases: Customer Service (20%), Live Chat (16%) and CRM (15%) 73% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) HubSpot Service Hub 4.4 [(190)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,440 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.4 Based on 190 reviews Ease of use 4.4 Value for money 4.2 Customer support 4.5 Functionality 4.1 ## User interface * * * ## Key features Features selected based on 3,630 reviews from Customer Service * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Collaboration Tools 4.1 CRM N/A Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation 3.9 Automated Routing 5.0 Collaboration Tools N/A CRM 4.5 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) [ IntercomNot enough reviews ](https://www.softwareadvice.com/crm/intercom-profile/)[ WooCommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/woocommerce-profile/)[ OptinMonsterNot enough reviews ](https://www.softwareadvice.com/marketing/optinmonster-profile/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 TB Tsvetelina B.Customer Support ManagerBanking, 51-200 employees "Ironically, Freshdesk’s own customer support can sometimes be slow to respond or provide generic answers when troubleshooting complex, tier-3 API integration issues. While the base plans are reasonably priced, the cost can escalate quickly once you start adding advanced features, extra marketplace apps, or collaborator licenses." May 21, 2026 DC Daniel C.Automation EngineerHealth, Wellness and Fitness, 51-200 employees "Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting." May 18, 2026 VR Verified ReviewerMarketing Manager and Business DevelopmentMarketing and Advertising, 2-10 employees "For the monthly price we were paying, it felt pretty limiting." Apr 28, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[Salesforce Sales Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/compare/2764-Salesforce/vs/87104-hubspot-service-hub/)[Zendesk Suite vs HubSpot Service Hub](https://www.softwareadvice.com/compare/26892-Zendesk/vs/87104-hubspot-service-hub/)