--- title: "Freshdesk vs ManageEngine ServiceDesk Plus - 2026 Comparison - Software Advice" description: "Freshdesk vs ManageEngine ServiceDesk Plus - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) / Freshdesk vs ManageEngine ServiceDesk Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 19, 2026 # Freshdesk vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 19, 2026 # Freshdesk vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3494)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3494 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (11%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(234)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Starting Price $16.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ManageEngine ServiceDesk Plus Based on 234 reviews - Most common industries: IT & Software Development (24%), Finance & Accounting (16%) and Health & Medicine (7%) - Top use cases: Help Desk (25%), IT Ticketing Systems (21%) and Service Desk (13%) 75% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3494)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ManageEngine ServiceDesk Plus 4.4 [(234)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,494 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.4 Based on 234 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 3,728 reviews from IT Ticketing Systems * * * Activity Dashboard 4.9 Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Self Service Portal 4.3 Service Level Agreement (SLA) Management 4.3 Activity Dashboard N/A Alerts/Escalation 4.3 Automated Routing 4.1 Collaboration Tools 4.4 Self Service Portal N/A Service Level Agreement (SLA) Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/) [ ManageEngine ADSelfService PlusNot enough reviews ](https://www.softwareadvice.com/mobility/manageengine-adselfservice-plus-profile/)[ ManageEngine Endpoint CentralNot enough reviews ](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) ## Reviews * * * TB Tsvetelina B.Customer Support ManagerBanking, 51-200 employees "It strikes a great balance between robust functionality and user-friendliness. While the reporting features and occasional support delays can be frustrating, its automation capabilities and seamless multichannel integration make it an excellent choice for growing customer support teams." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 Jeff B.System AdministratorSupermarkets, 201-500 employees "I truly enjoy the life cycle part because we can keep track and go through a process of granting end users access to certain things on our network." Jun 25, 2026 VR Verified ReviewerSystem AdministratorInsurance, 201-500 employees "Occasional bugs can slow things down, and updates sometimes change things without clear explanation" May 5, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[LiveAgent vs Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[Zendesk Suite vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/compare/26892-Zendesk/vs/360387-manageengine-servicedesk-plus/)[Milvus vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/milvus/)