# Freshdesk vs ManageEngine ServiceDesk Plus - 2026 Comparison - Software Advice > Freshdesk vs ManageEngine ServiceDesk Plus - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus --- [Home](https://www.softwareadvice.com/) / [Online Help Desk Software](https://www.softwareadvice.com/category/3529-online-help-desk/) / Freshdesk vs ManageEngine ServiceDesk Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 19, 2026 # Freshdesk vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 19, 2026 # Freshdesk vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3444 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (10%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Starting Price $16.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ManageEngine ServiceDesk Plus Based on 232 reviews - Most common industries: IT & Software Development (23%), Finance & Accounting (16%) and Health & Medicine (7%) - Top use cases: Help Desk (25%), IT Ticketing Systems (21%) and Service Desk (13%) 75% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ManageEngine ServiceDesk Plus 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,444 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 4.4 Based on 232 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 3,676 reviews from Online Help Desk Software * * * Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Collaboration Tools 4.1 Macros/Templated Responses 4.4 Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation 4.3 Automated Routing 4.1 Collaboration Tools 4.4 Macros/Templated Responses N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) [ ManageEngine ADSelfService PlusNot enough reviews ](https://www.softwareadvice.com/mobility/manageengine-adselfservice-plus-profile/)[ ManageEngine Endpoint CentralNot enough reviews ](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) ## Reviews * * * PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 AF Avery F.Artist and Tour ManagerArts and Crafts, 10000+ employees "Moreover, I've noticed that the mobile application is significantly less powerful than the desktop version; it sometimes lacks responsiveness, and viewing long thread discussions is less fluid, making on-the-go tracking quite laborious at times." Jun 8, 2026 YK Yurii K.Technical Support SpecialistNon-Profit Organization Management, 501-1000 employees "It's not only good for ticket management, it's also good for creating reports and asset tracking." Apr 9, 2026 VR Verified ReviewerSystem AdministratorInsurance, 201-500 employees "Occasional bugs can slow things down, and updates sometimes change things without clear explanation" May 5, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)[Freshservice vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[LiveAgent vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/liveagent-profile/vs/manageengine-servicedesk-plus/)