Freshdesk vs N-sight
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.1 / 5
Value for Money
4.4 / 5
4.1 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
October 2, 2024
September 8, 2024
Pros/Cons
Pros
- Freshdesk has been a comprehensive and intuitive help desk solution for our organization. We have been impressed with its automation and reporting capabilities, as well as its user-friendly interface.
- It has a really reliable interface and offers the best solutions for customer service. Fresdesk also has a possibility to manage several features like active cont.
- Best customer service and dedicated agents, that's the best thing about Freshdesk. It helps you to manage multiple channels from a single dashboard.
Cons
- We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.
- With their continued lack of responsiveness we cancelled our account after using the service for about a year.
- The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Pros
- I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing.
- What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
- SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
Cons
- Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency.
- They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted.
- After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
